Carson City Toyota

I found this car through a Carfax search after looking at local dealerships and private sellers for a few weeks. I live 2.5 hrs away but with Jon Paul “J.P” as our salesperson coupled with the deal I receive local dealerships and private sellers for a few weeks. I live 2.5 hrs away but with Jon Paul “J.P” as our salesperson coupled with the deal I received, it was well worth the drive. Toyota of Carson City even offered delivery of the vehicle, and a way to complete the paperwork via mail as an alternative. From beginning to end, the process was seamless. Jeff, the financial manager was very thorough with no gimmicks when it came to the paperwork, and discussed our options without pressure. Working with Jon was great. He’s a very kind, genuine and honest person who looks out for your well-being. He took the time to answer all my questions over the phone and sent me an invoice of the price so that there’d be no surprises the day of. He also was kind and answered my questions on Sunday when he was off of work. I highly recommend working with Jon at Toyota of Carson City. You’ll have a wonderful experience!! More

As with every Toyota dealer I’ve dealt with they are amazing. They are formerly and never over charge. Very punctual and friendly. Thank you guys. amazing. They are formerly and never over charge. Very punctual and friendly. Thank you guys. More

From the time we walked onto the lot until we left with our new car, we had no pressure to buy. Our Sales representative was very informative and courteous. We would definitely recommend Carson City Toy our new car, we had no pressure to buy. Our Sales representative was very informative and courteous. We would definitely recommend Carson City Toyota to friends. More

I just bought a forerunner and the salesman I worked with was Hector. He was very knowledgeable, polite and the reason I purchased my vehicle at this location. Best salesman, look for Hector if you're lookin was Hector. He was very knowledgeable, polite and the reason I purchased my vehicle at this location. Best salesman, look for Hector if you're looking to buy a new Toyota. More

I took my vehicle in for service and was left wandering around on the lot in a wind storm. I was told my vehicle was done but the person at the counter didn’t have the keys. They thought they might be in t around on the lot in a wind storm. I was told my vehicle was done but the person at the counter didn’t have the keys. They thought they might be in the vehicle. I walked the lot for 10 minutes only to find the vehicle still inside being worked on. When I did get the to the vehicle I found oil on the front of the vehicle and the inside handle of the drivers door was filthy. I didn’t enjoy my visit all that much. Doug H. More

Terrible buying experience- we were mislead about several key features of the 2021 Tacoma we bought. The sales person misled us about the tow capacity and the remote start feature. Turns out the tow capacity key features of the 2021 Tacoma we bought. The sales person misled us about the tow capacity and the remote start feature. Turns out the tow capacity is significantly lower than we were sold on, and there is NO remote start feature. We found about this literally after we signed the final paperwork. And the financing terms were way higher than the agent sold us on. We had to fight for that, and thankfully Toby made THAT part right. We contacted the dealer several times to get the remote start issue resolved, got shuffled around to multiple sales managers, eventually to Chris Houston. He said he'd look into things, get right back to me. After a few days of no reply, I contacted him, to be told there is nothing they can do. Moreover, Chris insisted we knew about all the features/limitations of the truck before we signed the paperwork, which is not true, and verifiable since the finance manager's (Toby) office where we signed the paperwork is video recorded. We feel like we SHOULD have video recorded every step of the entire transaction. It was mind-blowing. Unfortunately, our next step is contacting toyota corporate and the BBB. Buyer BEWARE at this dealership!! More

In response to a recall notice from Toyota, I made an appointment to have my wife's leased Toyota serviced. I scheduled an appointment for 9:00AM, I arrived early and after talking with the service perso appointment to have my wife's leased Toyota serviced. I scheduled an appointment for 9:00AM, I arrived early and after talking with the service person I decided to wait. It wasn't until 11:15AM when they started working on her car and it took another hour to complete the work! WHAT"S THE POINT OF SCHEDULING AN APPOINTMENT? Despite the virus, their service has gotten worse over the past 3 years. More

I showed up on the wrong day!! They fit me in I am happy!! The work I have done at Carson City Toyota is always done right the first time happy!! The work I have done at Carson City Toyota is always done right the first time More

I had bought from Carson City Toyota previously. We were greeted and we answered a few questions as to what we were looking for. He offered to show us a few cars. We NEVER felt pressured and he answered all greeted and we answered a few questions as to what we were looking for. He offered to show us a few cars. We NEVER felt pressured and he answered all of our questions. The deal went smooth and fair as far as we were concerned. Would definitely recommend James AND Carson City Toyota to anyone. More

Very professional. Beautiful waiting area. I live in Reno but use Carson Toyota . Staff is wonderful. Also have purchased 2 vehicles with in the last 2 yrs from Carson but use Carson Toyota . Staff is wonderful. Also have purchased 2 vehicles with in the last 2 yrs from Carson More