Carson City Toyota

I wish I could give a split review. One for sales, one for the service department. Sales deserves a 5 out of 5. Sabdi was amazing and I would highly recommend her if you’re still going to purchase a car t for the service department. Sales deserves a 5 out of 5. Sabdi was amazing and I would highly recommend her if you’re still going to purchase a car there after reading this. Sabdi was very prompt to handle any of my questions, concerns, and work around my hectic schedule. However.. ***BEWARE*** The service department is a disaster and is why I give my review one star. For the 15 fleet cars I need to purchase for my business I will pay a little extra and take my future business back to Reno Toyota. My experience with the service department will end up being a complete waste of my time for what will end up being two days to do a simple install. Thanks to the poor management, communication, and efficiency of their service department I will not return or recommend Carson City Toyota. Make sure you’re aware that your purchase of plastic parts that are not specific to your individual vehicle are non-refundable, even when they have not installed them, haven’t gotten them installed in a timely manner, or if they have to reschedule you to another day for the install. Also, be aware that appointments and appointment times are not actually appointments and are irrelevant. They are just rough dates your work may or may not be completed. I wanted to give them the excuse often the current labor shortage, but the fact that there was zero communication throughout the five hours my car was being serviced I will assume that the labor shortage simply exposed the inefficiency of the service department. Lastly, make sure you aren’t waiting for them to contact you about if you’re service is complete. If it goes past the estimated completion time, go find them or call them. They will not try to reach you. More

Great experience. Love that they front loaded a bunch of the paperwork through email in advance of our appointment the paperwork through email in advance of our appointment More

Excellent service as always. I was running late and they got me right in and serviced. I always have a good experience at this dealership got me right in and serviced. I always have a good experience at this dealership More

Courteous, expeditious. And professional.Great Courteous, expeditious. And professional. Great experiences with both, Marty and Steve. The experience and work is high quality. Courteous, expeditious. And professional. Great experiences with both, Marty and Steve. The experience and work is high quality. More

I’ve purchased many new vehicles. In that experience however, I’ve never had to pay for registration on my own when I specifically asked for an out-the-door price. To my surprise today in trying to reg however, I’ve never had to pay for registration on my own when I specifically asked for an out-the-door price. To my surprise today in trying to register my new vehicle through the Nevada DMV, I was surprised with a $900 dollar charge, which is the yearly registration fee for my new vehicle. When I was negotiating for this vehicle, no one informed me that I would have to pay for the registration separately, from the salesman Larry to the finance guy Mike, no one mentioned about this other fee. More surprisingly however, today I went and spoke to the finance guy Mike who couldn’t help me. I then spoke to the manager whose attitude was “too bad, so sad”. I wanted to buy locally and will continue to do so. However, this is the last time I will buy a Toyota. I should have listened to my wife and purchased a Ford. More

Everyone is very polite on the phone and in person. If I have any questions about my Rave 4, and stop by the employees are always there to help me. have any questions about my Rave 4, and stop by the employees are always there to help me. More

Wade W. was so awesome! He made my husband and I feel so welcomed! He helped us out tremendously! We very much enjoyed ourselves. We went in to originally get a used Tacoma but Wade convinced us to get bran welcomed! He helped us out tremendously! We very much enjoyed ourselves. We went in to originally get a used Tacoma but Wade convinced us to get brand new Tundra. He did not rush or anything. He made sure we were comfortable with everything beforehand. More salesmen need to be like Wade! More

Always get good service with care. Employees are great and friendly always there to help and friendly always there to help More

Very up front and personable with the knowledge of all aspects of the vehicles they sell. Very nice dealership. I would recommend this dealership to anyone looking for a vehicle and there service departme aspects of the vehicles they sell. Very nice dealership. I would recommend this dealership to anyone looking for a vehicle and there service department rocks also. More

This was the best dealer purchase experience I’ve ever had. Ordered my 4-Runner in June and was advised it would be available mid August. The car was available the end of July and the process finalizing m had. Ordered my 4-Runner in June and was advised it would be available mid August. The car was available the end of July and the process finalizing my purchase was very pleasant. Everyone was so very friendly and professional. I was offered after market options that I hadn’t considered, and getting through finance was super easy. More