Carson City Toyota

Not sure if this place (or its service department) has been affected by the so-called "work shortage" due to the pandemic, but the quality of service has taken a major hit recently. I drive a significant been affected by the so-called "work shortage" due to the pandemic, but the quality of service has taken a major hit recently. I drive a significant distance to this dealership because the one closer to my home (in Reno) is an absolute disgrace! But lately, the service and support from this location has dropped substantially. I purchased a two-year "free" maintenance plan on my new vehicle (from out of state) in 2020, and for whatever reason, the people here just cannot figure out to incorporate that plan when I bring my car in for its oil changes/tire rotations. Every single time, the "service advisor" presents me with a bill, and I have to tell him/her, "No... please look again... I have a 'maintenance plan." And every single time, I (the customer) am the one who is wrong and doesn't know what the xxxx I'm talking about, and it takes 15-20 minutes until the "service advisor" realizes that, in fact, I do have this plan in place. It's ridiculous! How is it that some kind of note or something can't be put in "my file." I've been coming to this same place for years! Probably not for much longer. More

Extremely accommodating. I was 10 minutes late and they were very courteous and nice. They kept me on schedule I was 10 minutes late and they were very courteous and nice. They kept me on schedule More

Disappointed they told me my service I’d 90 minutes. They have an app to track where your car is in service. They didn’t start my car for an hour after arrival They have an app to track where your car is in service. They didn’t start my car for an hour after arrival More

Very friendly and helpful staff, service was fast but didn’t have to wait at dealership as there was a driver to take me home and pick me up after service finished didn’t have to wait at dealership as there was a driver to take me home and pick me up after service finished More

Best dealership I’ve worked with, I would highly recommend them! Excellent customer service And very friendly. recommend them! Excellent customer service And very friendly. More

We took our car in for work that was estimated to be 2 hours but it wasn't done until after 3 1/2 hours. They also weren't able to make the repairs for a recall at the same time-we'll need to make anothe hours but it wasn't done until after 3 1/2 hours. They also weren't able to make the repairs for a recall at the same time-we'll need to make another appointment. More

People are always nice the dealership is clean work done on my car is always good no complaints on my car is always good no complaints More

This dealership has been my one and only. Dealership to service my Toyotas since 1992. I have purchased 3 Toyotas in my lifetime. Since 1992, I trust going to this Dealership in Carson Ci Dealership to service my Toyotas since 1992. I have purchased 3 Toyotas in my lifetime. Since 1992, I trust going to this Dealership in Carson City. More

Jeremy provided superb service at a fair price for keeping my 2002 Sequoia on the road as it dependably runs past 302k miles in top condition. I continue to travel from Reno to Carson City for the co keeping my 2002 Sequoia on the road as it dependably runs past 302k miles in top condition. I continue to travel from Reno to Carson City for the consistently great service! More

Jon Paul helped us with our new purchase the 2022 Toyota Sienna. He was very polite and easy going and was very honest with the whole process. Highly recommend him when purchasing a new car. Sienna. He was very polite and easy going and was very honest with the whole process. Highly recommend him when purchasing a new car. More