Carson Cars

Car was sent to me with serious issues, and as soon as there was a problem, Robert & Mike avoided me and became unresponsive. They won't honor their "warranty" or make it right once something is wrong. there was a problem, Robert & Mike avoided me and became unresponsive. They won't honor their "warranty" or make it right once something is wrong. More

I submitted an ask about a vehicle yet the "Dealer" took 2 days to reply and the vehicle at that point was no longer avail. It seems they do not pay attention to emails listed. I purchased somewhere else. 2 days to reply and the vehicle at that point was no longer avail. It seems they do not pay attention to emails listed. I purchased somewhere else. More

The god xxxx worst. Called them 3 times over 3 days. Each time leaving my name and number - no callback. Completely ridiculous. Called them 3 times over 3 days. Each time leaving my name and number - no callback. Completely ridiculous. More

My salesman, Carlos, was very kind and patient helping me find the right car. Thank you Carlos, I highly recommend him and this car dealership. find the right car. Thank you Carlos, I highly recommend him and this car dealership. More

Very unprofessional when it comes to how they treat their customers once they sign papers to buy one of their cars. I in-house financed a 2007 BMW and purchased gap insurance and a limited warranty. I purcha customers once they sign papers to buy one of their cars. I in-house financed a 2007 BMW and purchased gap insurance and a limited warranty. I purchased this vehicle in June of 2020 with studded tires on it and it began having issues shortly after the warranty expired. Their solution to the studded tires was having a lot attendant pull each and every stud out by hand- compromising the integrity of the tire. I paid off the vehicle in April of 2021 and requested to cancel my gap insurance. Jessica in accounting had me fill out a cancellation form and said she would take care of it for me. A few months go by and I forget about the cancellation. I follow up with her multiple times over the next YEAR and hear absolutely nothing. No response to emails and no returned calls. October of 2022 comes around and I finally get ahold of Jessica. I ask her for an update on my gap insurance and she said she never received a cancellation request from me. I ask her to send me another cancellation form and fill it out and send it back to her within 30 minutes of her sending it to me. Still no response or confirmation she received it. I follow up beginning of November 2022- no response, end of November- no response. Called and asked to speak to her multiple times- she was never available. Finally January 4th, 2023 I get ahold of Jessica again. I asked why I hadn’t heard anything from her. She said “she had a lot of customers” and “hasn’t even checked her emails for the day but she had no update”. I told her the least she could have done was respond with something. I end up taking it upon myself to contact the gap company and cancel the policy myself. They tell me they’ve never even received a cancellation request from Carson Cars on my behalf. I contact Jessica again via email on January 5th to let her know I cancelled the policy and would be by in 2 weeks to pick up a check. Again- no response. January 23rd, 2023 I try and contact Jessica given it’s been the two weeks and plenty of time for the refund amount to arrive. She’s once again unavailable but I talk to the office manager Keila and explain the situation to her. This is the first time I’ve been able to talk to someone in accounting other than Jessica. Keila was very understanding and let me know she’d talk to Jessica and get the situation resolved as soon as possible. I call again Tuesday January 24th to ask Jessica if she has the refund ready, she says she hasn’t gotten around to it but maybe tomorrow. I call again Wednesday and get her voicemail. Thursday January 26th I have a missed call from Carson Cars. I assumed it was Jessica calling me telling me she had a check for me. I call back and speak to Jessica and apologize for missing her call. She said it wasn’t her who called me but the sales guys were following up with old customers- I said well I don’t have my BMW anymore but do you have a check for me yet. She replied with no because the owner hasn’t checked the mail yet…. Frustrated with how long she has pushed this out, I simply say ok give me a call as soon as it’s ready. Turns out this missed call was from Keila, calling to see if Jessica’s handled the situation. I tell her no, and that Jessica has had an excuse for why it’s not ready all week. She informs me the refund containing my portion arrived to Carson Cars on January 19th and the check should have been cut by now. Keila apologized for the situation and said she would cut the check for me herself. She had a check ready for me not even an hour later. Unfortunately it’s employees like Jessica that do not care for their customers once they leave the dealership that ruin business for used car dealerships. Thankfully Keila handled the situation quickly but it was something Jessica should have done a year and a half ago. Sadly I’m not the only who’s had a bad experience here. More

Wow. I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in I’m so happy to meet Fernando and david Gonzalez at Carson cars. I drive away happy. Clear upfront pricing and a warranty I will be able to use in emergency I feel comfortable with pricing and the fair Loan options I had to choose from. Working In a budget and safety were my largest concerns and they solve my condition. Thx again. Michale. More

I sent a request over 2 weeks ago and They never returned or answered my inquiry. or answered my inquiry. More

Carson Cars is a great place to buy a car! If you go make sure to ask for Carlos. He is very helpful and will make sure you leave with a great car and a great deal! 10/10 would recommend :) If you go make sure to ask for Carlos. He is very helpful and will make sure you leave with a great car and a great deal! 10/10 would recommend :) More

Carlos helped me find a reliable commuter car for work. He treated me like family and made the experience great overall. I would definitely recommend this dealership to my friends and family. He treated me like family and made the experience great overall. I would definitely recommend this dealership to my friends and family. More

Carlos was the salesman that helped me out. He was kind, professional, and very knowledgeable. I wasn’t sure what car I wanted and he was patient and helped me find the perfect car that met my He was kind, professional, and very knowledgeable. I wasn’t sure what car I wanted and he was patient and helped me find the perfect car that met my needs. Not to mention it was affordable and so far has been very reliable. Thank you Carlos for helping me with my purchase! More