Carson Cars

Terrible. The worst. Unbelievable!! THE WORST. I bought a car from this place about six months ago. Within less than 48 hours, the car broke down, radiator exploded and th Unbelievable!! THE WORST. I bought a car from this place about six months ago. Within less than 48 hours, the car broke down, radiator exploded and the car overheated in the middle of downtown Seattle rush hour traffic with anti-freeze spraying everywhere. They were initially very quick to respond and offered to replace the radiator and correct their wrong. The owner even personally called and told me if I continued to have problems, I could return the car and choose another. While they were fixing my car, I found an ad for the SAME CAR on another dealership site for $2,000 less than the lowest price they were "able to sell it to me for" the VIN #'s were a match, it was undoubtedly the same car. I got the car back and within a week, the radiator blew again. Obviously, they didn't replace it like they had said. This time they were rude about fixing it for me and said that if it broke again it was my problem. I'm not sure why a brand new radiator that they supposedly put in would continue to break.... but, shocker.... it indeed has leaked and broken over and over again, at my expense. Also within a month, the emblems fell off of the car, exposing that they had been held on with tape. The driver's side window fell into the door, costing over $1,000 to repair because the mechanic explained it had been duct taped and glued previously, they had to rebuild the inner workings of the door. I bought it during the summer, once it rained, I realized the sunroof leaks, and rain pours through all of the buttons on the roof. The speakers quit working one by one, then the radio quit working all together, the engine and transmission lights came on, the suspension went out as well as the power steering. All of the heat, ac, radio buttons, etc, have fallen off because they were broken and super glued on. If you lock the doors, the alarm goes off constantly. The bluetooth was broken and has never paired any devices although I was guaranteed it would work. The battery drains because of the electrical problems so it needs to be jumped and the battery needs to be replaced regularly. The warranty they sold me has covered nothing that has broken. The owner and salespersons quit returning my calls after the second time they "fixed" the radiator. Also, it came with one key. They wouldn't agree to get me another one at the time of purchase so they salesman said to make the sale, he would personally pay to have the key made for me and gave me his number........ he lied. This is the worst experience I have ever had with a business. They sold me a lemon and they couldn't care less. They got their money and clearly don't care about return customers or word of mouth. More

Beware Carson Cars!!! Take any car purchased here to an independent auto mechanic to be checked out. They lie about what is checked out and what they consider okay is barel Take any car purchased here to an independent auto mechanic to be checked out. They lie about what is checked out and what they consider okay is barely street legal. Also, when you buy the warranty they no longer cover you under their 30 day policy. So I had to pay additional money right after I purchased the vehicle that they had "thoroughly checked over." I bought this vehicle to be used to tow a travel trailer. When I went to pick up the trailer they RV place said they had transmission fluid all over the ground. At some point a plug on one of the transmission fluid areas was off and leaking transmission fluid. Apparently this had be going on for some time (as an employee told me they had regularly had to move it on the lot so it didn't leave a stain underneath it) and they just ignored it. When they disconnected the battery they forgot that the radio would also disconnect and that you would need the password. I of course not being the original owner did not have it. I had to beg them to take the radio out so so could send it in to have a new chip put in so it could be reset. When they reinstalled it they messed up the install on the rear view camera. They checked it and said it was fine and it must be that the camera was broken and that wasn't there fault. Fifty dollars later at a different place they took out the radio and properly attached the backup stereo. Let's not forget the tire sensors of which the car had NONE. They told us they'd put a little air in and the problem would go away. It did for the miles used in the reset but once the mileage of the reset was reached, like around 15-20 miles, it went off again. Since I stupidly listened I had to pay several hundred dollars to get sensors installed. Brakes-I had written into my contracts that the breaks had to be a certain amount because I have had a bad experience previously where the brakes were so worn down I had to replace the entire unit instead of just the pad. Carson Cars had not checked these brakes because they were difficult to get off and so dirty there was no way to see them without doing some cleaning. At this point I had to drive. less than 1,000 miles so clearly no one ever checked because they were barely street legal. I'm allowing for things like replacing batteries, replacing tires, and minor cosmetic repairs which one would expect on a used vehicle. However, the electrical repairs and countless other issues that have popped up have made this thing a money pit. Do not and I repeat do not buy a car at this dealership and if you must have it checked out independently at a place you trust. More

Bad business Had an electrical issue when i first purchased the vehicle after several attempts to fix i still had problems then once a year of payments they sold o Had an electrical issue when i first purchased the vehicle after several attempts to fix i still had problems then once a year of payments they sold our contract to another company, which was good for our credit but when we tried to trade that vehicle in on a newer vehicle our credit report indicated that Carson cars still had us as still having a loan through them and also after a year and a half sent me a bill for the work that was never done on our vehicle and now found a gps tracking device mounted in the car. So tried contacting Carson cars but all i got instead of a call was an invoice for work not done and they still haven't removed our contract from them so it shows on my credit that i have 3vehicle loans through them and in fact have none. More