Carroll Chevrolet

Worst experience I have ever had buying a car. To Start off I waited 4 1/2 months to get my truck after purchasing , not a special order they just didn't have it on the lot waiting for it to be del To Start off I waited 4 1/2 months to get my truck after purchasing , not a special order they just didn't have it on the lot waiting for it to be delivered. Didn't even get a date of expected delivery until after 3 months and it changed 7 times. I go in to get my truck and start to drive off the lot and the car isn't driving right, somehow they failed to notice if they ever did a test drive themselves. Worst customer service here and absolute jerk of a general manager. Now waiting on the issue to be fixed so I can finally get the truck I have been paying on for months. More

It was mostly my fault. Went in hungry and tired. They didn’t take my trade value off of financed price so I ended up paying taxes on that. Had a tag to transfer but they so Went in hungry and tired. They didn’t take my trade value off of financed price so I ended up paying taxes on that. Had a tag to transfer but they sold me a new one anyway. Had a flat tire due to a roofing nail before I test drove. They put air in the tire for the test drive, when I got home the next morning the tire was flat and still had the nail in it. Definitely didn’t have my interest on there list. Worst dealership I’ve ever been to! More

Please do not purchase extended warranties at this dealer. The financier Sammy behaves very well at the time of selling these guarantees, at the time of canceling them he does everything possible not dealer. The financier Sammy behaves very well at the time of selling these guarantees, at the time of canceling them he does everything possible not to return the money, invents excuses that the papers did not arrive. It`s a good dealer but the financier tries to play and not cancel the guarantees. The problem is that the general manager JC knows this and does nothing for change this. More

BEWARE OF THESE SHADY GUYSSold me a 2020 Mustang GT with BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bump BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bumper to bumper, check engine light came on less than 24 hours after buying the vehicle, took it to Ford long story short the car was on its third transmission somehow at 9k miles and had a crack in the engine block, warranty was voided 6 months before for abuse. Starling wouldn’t refund my money and was very rude and unprofessional, especially the GM, JC. The day I traded it in as I had no other choice, they listed this car again at the same price saying 1 owner as if nothing had ever happened. I hope nobody gets played on this same exact car as I did. More

Terrible service department not willing to help with anything.. Don’t hold your breath waiting for a return call about your vehicle anything.. Don’t hold your breath waiting for a return call about your vehicle More

Got approved by Florida bank@ Dealership,after a month of sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a different lender,Told me everything was Exactly the same, Interest rate was different,talked to numerous people from Dealership, Nothing Resolved,Beware More

I discussed my plans paying it off in 3 months, choice I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and di I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and discussed terms with my lender. I called my lender to get information on my next payment due date, they had no records. They checked for me and found by VIN number who was holding my loan. My paperwork was done per their choice of lender, awfull practice. I was tied to not my bank fine letters bottom of paperwork under the line hard to see "Ally", WHICH HAVE PREPAYMENT PENALTY FEES if payed off in less than 6 months. When I called James G. He blamed the financing person Octavio. When I spoke with Octavio he pointed the finger at James G. Stating he was not told about my lender approval letter. Then admitted that he got me a better deal sure higher rate. Better deal for who, unless he gets a kickback from that, but it was not a better deal for me. How would he know to compare if he was not aware of it? Please bring a magnifier glass with you if you are shopping here.Then again don't shop here. More