Carriage Kia of Woodstock - Service Center

The worst customer service experience I’ve ever had hands down from a dealership. Bought a brand new Kia Forte from Ed Voyles Kia because this Kia dealership had it over priced by about 2 grand.. decided to down from a dealership. Bought a brand new Kia Forte from Ed Voyles Kia because this Kia dealership had it over priced by about 2 grand.. decided to take it here to have a window looked at (wouldn’t roll up or down, and it’s a brand new car) had an apt for 9am, told them this was my daughters car and we needed it back by 3 so she could drive herself to work. Never got a call from them about the progress, I called them at 230 letting them know I was on the way to get it and they told me they had just started working on it not long ago (so why did I have a 9am apt and also let them know I needed it to be done by 3 otherwise I wouldn’t be able to get it fixed that day) asked to speak to the service manager because I wanted to find out how to avoid that issue next time I made a service apt. He told me they were like a doctors office and just because you have an apt at a certain time, doesn’t mean they get to you car at that time.. I would understand if you started looking at my car at 9:30 or 10 but not 1pm when I had an apt for 9am. They could have communicated to me they were backed up and I would have had no problem rescheduling the apt, but to keep my car all day and not even look at it, not offer me a loaner so that they could take another day to fix the problem, no help at all! Kevin Parsons has the worst customer service skills and attitude of any upper management I’ve ever encountered. I asked to speak to him to see how to avoid this issue the next time I made a service apt. with them and his exact words to me were there is no way to avoid it. I said ok, I’ll take it to another Kia then for now on, bc I’ve never experienced this type of customer service when it comes to servicing a brand new vehicle in my life. He said ok and let me walk out. I was calm, annoyed yes but calm and he didn’t try one single time to make it right. In fact, when he walked up to me, he didn’t introduce himself, didn’t apologize for the inconvenience.. not a word. Just straight car salesman attitude. Kia of Woodstock should look into their customer service aspect of their business bc I guarantee they lose business over it. I’ll gladly be driving the further distance to another Kia to get treated better. More

Employees always pleasant and helpful. Service dept is great. Have been in several times and I am always greeted in a friendly manner. Always delivers work as promissed. Great people. great. Have been in several times and I am always greeted in a friendly manner. Always delivers work as promissed. Great people. More

Eric Siefkes was very helpful and kind. He has really good customer service skills. I'll bring my wife's car again for next service good customer service skills. I'll bring my wife's car again for next service More

Carriage is a wonderful dealership to do business with. They go the extra mile to make customers happy. My service was completed quickly and Chris did a great job explaining everything. They go the extra mile to make customers happy. My service was completed quickly and Chris did a great job explaining everything. More

Excellent service Had me in and out extremely quickly and even dealt with a nagging issue at no cost to me. Car was spotless when I got it back with a new wash! Had me in and out extremely quickly and even dealt with a nagging issue at no cost to me. Car was spotless when I got it back with a new wash! More

Your technician Damien did a great job of diagnosing the problem on my Kia Soul and later making the repair. Your counter representatives were very courteous and friendly. did a great job of diagnosing the problem on my Kia Soul and later making the repair. Your counter representatives were very courteous and friendly. More