Carriage Kia of Woodstock - Service Center

Eric Siefkes in the service department is an all star! He addressed the issue I was having with my Sorento quickly and professionally. They were very busy last week when I came by, but Eric stayed cool, He addressed the issue I was having with my Sorento quickly and professionally. They were very busy last week when I came by, but Eric stayed cool, calm, and collected. I just needed a code read and he got it done right away. I will continue to bring my Sorento to him anytime I have an issue because I know he will shoot straight and prioritize everything appropriately. It’s hard to find great and honest customer service anymore, so Eric is truly a blessing. More

All of the personnel were friendly and courteous and ver helpful. The waiting area was clean and neat. helpful. The waiting area was clean and neat. More

I had an appointment for a minor cosmetic repair today and was truly impressed with the entire experience. I was met at my car by Eric from Service. He verified my appointment information then lead us t and was truly impressed with the entire experience. I was met at my car by Eric from Service. He verified my appointment information then lead us to the very nice, waiting area. Where he offered us coffee and showed us a nice display of snacks offered to customers. Our wait was pleasant - our salesman, Erik Robinson saw me and stopped to chat! I had a few questions about some of my paperwork from Finance and caught up with Sean. He went out of his way to print the few things I needed! Before I knew it, Erik from service was back to let me know my vehicle was ready. I stepped out to a beautifully washed, perfectly repaired Telluride that I absolutely LOVE! I left there feeling like my happiness as a customer really matters to those that make up Carriage Kia of Woodstock! I truly am a happy customer! More

Very helpful. Great customer service. Did not make you wait months for an appointment like most places. Great customer service. Did not make you wait months for an appointment like most places. More

Great customer service from our service writer along with the service techs! Everything completed as asked and received the car back clean, inside and out! the service techs! Everything completed as asked and received the car back clean, inside and out! More

They contact you via email regarding required check ups. Scheduling was easy and the service was performed timely and complete. The cost was reasonable. I will continue to use Carriage Kia in the future. Scheduling was easy and the service was performed timely and complete. The cost was reasonable. I will continue to use Carriage Kia in the future. More

I have had my Kia Optima-SXL serviced at Carriage Kia in Woodstock for the past six years due to the good reputation of the dealership. Kia recently alerted me that the engine for my vehicle had been flagge Woodstock for the past six years due to the good reputation of the dealership. Kia recently alerted me that the engine for my vehicle had been flagged for recall. I began to have concerns about the performance of the vehicle, so I took it to Carriage Kia for service. Eric Sieskes said they would perform a test on my engine, and if the engine showed signs of problems, the engine would be replaced. Kia attempted to perform the test, and during the test, my engine blew up! Kia now tells me that the engine failed due to another mechanical problem even though the engine failed DURING the test that they performed! They now insist that the engine that THEY said was under recall was NOT eligible for replacement. I am still waiting on a return call from Service Manager, Kevin Parsons. I am a recently divorced single-mother and thought I could rely on the trustworthiness of the staff at Carriage Kia. BUYER BEWARE! More