Carriage Kia of Woodstock

The worst customer service experience I’ve ever had hands down from a dealership. Bought a brand new Kia Forte from Ed Voyles Kia because this Kia dealership had it over priced by about 2 grand.. decided to down from a dealership. Bought a brand new Kia Forte from Ed Voyles Kia because this Kia dealership had it over priced by about 2 grand.. decided to take it here to have a window looked at (wouldn’t roll up or down, and it’s a brand new car) had an apt for 9am, told them this was my daughters car and we needed it back by 3 so she could drive herself to work. Never got a call from them about the progress, I called them at 230 letting them know I was on the way to get it and they told me they had just started working on it not long ago (so why did I have a 9am apt and also let them know I needed it to be done by 3 otherwise I wouldn’t be able to get it fixed that day) asked to speak to the service manager because I wanted to find out how to avoid that issue next time I made a service apt. He told me they were like a doctors office and just because you have an apt at a certain time, doesn’t mean they get to you car at that time.. I would understand if you started looking at my car at 9:30 or 10 but not 1pm when I had an apt for 9am. They could have communicated to me they were backed up and I would have had no problem rescheduling the apt, but to keep my car all day and not even look at it, not offer me a loaner so that they could take another day to fix the problem, no help at all! Kevin Parsons has the worst customer service skills and attitude of any upper management I’ve ever encountered. I asked to speak to him to see how to avoid this issue the next time I made a service apt. with them and his exact words to me were there is no way to avoid it. I said ok, I’ll take it to another Kia then for now on, bc I’ve never experienced this type of customer service when it comes to servicing a brand new vehicle in my life. He said ok and let me walk out. I was calm, annoyed yes but calm and he didn’t try one single time to make it right. In fact, when he walked up to me, he didn’t introduce himself, didn’t apologize for the inconvenience.. not a word. Just straight car salesman attitude. Kia of Woodstock should look into their customer service aspect of their business bc I guarantee they lose business over it. I’ll gladly be driving the further distance to another Kia to get treated better. More

Fantastic customer service by Eric Robinson. He was very attentive, respectful but not pushy at all to me as a first time buyer. Not only was Eric great, the rest of the team was as well. Between the sales attentive, respectful but not pushy at all to me as a first time buyer. Not only was Eric great, the rest of the team was as well. Between the sales and financial manager, and the personnel who helped set up my car once I made my purchase. I can’t say thank you enough. I highly recommend Carriage Kia of Woodstock to anyone in the market for a new vehicle!! More

Amazing. Eric is an absolutely amazing person. Would highly recommend to anyone looking to purchase a vehicle. He went out of his way to help us. With not only 1 car but 2 highly recommend to anyone looking to purchase a vehicle. He went out of his way to help us. With not only 1 car but 2 More

Would recommend this place to anyone who ask. I have never had anyone work so hard to get me in a car .They are very friendly and amazing people to work with never had anyone work so hard to get me in a car .They are very friendly and amazing people to work with More

The dealership and salesperson were very helpful and courteous. I give special kudos to Eric and Lucy for their help in understanding tje features of the vehicle. courteous. I give special kudos to Eric and Lucy for their help in understanding tje features of the vehicle. More

Love Carriage Kia and love Eric Robinson! Had a wonderful experience buying our son his first car. Eric was extremely helpful and knows his stuff. We will be back! experience buying our son his first car. Eric was extremely helpful and knows his stuff. We will be back! More

I’ve been very pleased. As one would expect with a new car there’s a few ticks to be dealt with. Eric has been very responsive. Great customer service. Much appreciated. car there’s a few ticks to be dealt with. Eric has been very responsive. Great customer service. Much appreciated. More

Eric was upbeat, friendly, positive. He went over everything on the car we wanted. I told him what I was looking for and the amount of money I wanted to spend and he came though. everything on the car we wanted. I told him what I was looking for and the amount of money I wanted to spend and he came though. More

It was a pleasure doing business with Eric Robinson. He met every request I had . He was professional, friendly , and courteous. I look forward to doing business in the future . Thank you for everything. met every request I had . He was professional, friendly , and courteous. I look forward to doing business in the future . Thank you for everything. More

The most enjoyable dealership purchase experience I’ve ever had. Eric Robinson was a pleasure to work with (from 6ft away, of course)! Carriage Kia FTW ever had. Eric Robinson was a pleasure to work with (from 6ft away, of course)! Carriage Kia FTW More