Carriage Kia of Woodstock

They are a $$ chaser. They damaged things, then wants you to pay.. this dealership needs to be closed down.. they are a ripoff. They damaged things, then wants you to pay.. this dealership needs to be closed down.. they are a ripoff. More

Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looke We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. We drove the car and fell in love with it. I made a reasonable offer and they accepted it. We did have to finance which was a breeze thanks to Charles in the finance department. They gave us a wonderful tour of the dealership. The service department is amazing and the customer lounge is top-notch. This is exactly what buying a car should be like. If you are looking for a decent priced car that’s comfortable and fun to drive give my new friend Brian Sanchez a call. I highly recommend him and the dealership More

My husband and I visited this dealership to test drive a Kia Carnival. We came prepared - having researched the model we were interested in and also got pre-approved from an outside lender. It's also import Kia Carnival. We came prepared - having researched the model we were interested in and also got pre-approved from an outside lender. It's also important to note that we arranged a test drive with their scheduling system. I think these steps helped make our experience run so smoothly. While we were at the dealership for 3 hours, it was a successful visit. Eric was kind and approachable and very thorough. He was pushy but not in a negative or inappropriate way. He's sales tactics were fair and supportive of our goals. We walked out with a new Carnival that was detailed and set up for our family of 5. Thank you for a great time! More

Had a really good experience at this dealership. Austin, our sales rep, was fantastic to work with. Not pushy, very knowledgeable, and had great energy. The finance team and everyone involved were r Austin, our sales rep, was fantastic to work with. Not pushy, very knowledgeable, and had great energy. The finance team and everyone involved were really great. Definitely recommend. More

I paid over MSRP for a vehicle in cash. Process was just fine, but it is hard to mess that up. Service center is very disappointing. I have been there three times (2 "free services, and Process was just fine, but it is hard to mess that up. Service center is very disappointing. I have been there three times (2 "free services, and a key fob replacement). Their waiting area is very nice, but the actually service is uniquely disappointing. After spending 1.5 hours in their waiting area for a service that I was told would be complete with in an hour, I was then informed they will not be done until closer to 2 hours. Keep in mind this was to reprogram a fob which takes about 15 min. tops. Needless to say I left unsatisfied. I will not be returning to use my remaining "free services" that came with the purchase of my vehicle. I would rather pay good money and get decent service than what this place offers. Maybe its just Kim the lady who helped me, but my guess is the lack of concern for their customers originates with the management. More

I went in to Carriage Kia to look for a car for my mother. A young man named Cody approached me immediately and made me feel welcome. He was incredibly knowledgeable and professional. He helped find t mother. A young man named Cody approached me immediately and made me feel welcome. He was incredibly knowledgeable and professional. He helped find the right car for my mother. I will always respect Carriage Kia for keeping someone like him on their team. He helped make out whole day. I will always come back to Carriage Kia because of Cody. I want to thank them for such great customer service. I couldn’t have asked for a better experience. He was very friendly and loving. It’s not often you meet a genuine car salesperson. More

great. easy to deal with. the process was rapid but efficient. i would recommend them to others. easy to deal with. the process was rapid but efficient. i would recommend them to others. More

Went for a test drive of the model of interest. Great experience. Love the car, but not happy with the price offered. Was expecting MSRP or dealer cost, and hoping for better. The price offered Great experience. Love the car, but not happy with the price offered. Was expecting MSRP or dealer cost, and hoping for better. The price offered was several thousand dollars higher. More

Bought my Kia brand new in 2016 and have only had it serviced at that location. Transferred the title to my daughter and she has kept up with regular servicing. The last few months have been horrendous. serviced at that location. Transferred the title to my daughter and she has kept up with regular servicing. The last few months have been horrendous. The day AFTER a service visit she had fluid leaking and when she took it in they charged her $500 to “fix” what their technicians clearly broke the day before. She bought new tires from them in January and had them rotated. THEY lost the lug nut key but would not own up to it and now want $120 to replace something they lost. They have treated her with absolute disrespect. Go somewhere else if you can. More