Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carriage Ford
Clarksville, IN
330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
330 Reviews of Carriage Ford
July 18, 2018
They almost killed me and my family! Had my 2010 Ford F250 steering box begin to leak at 100,100 miles and asked Carriage Ford to investigate in Jan 2018. They advised the steering box w Had my 2010 Ford F250 steering box begin to leak at 100,100 miles and asked Carriage Ford to investigate in Jan 2018. They advised the steering box was leaking and needed replacement. I had Carriage replace the box for $1,065. In March 2018 I drove the truck with my wife, dog, and 10,000 lb. fifth wheel trailer to my new home in Portland Oregon area. A trip of about 3,500 miles over 3 weeks. As we drove west the truck steering gradually became loose and keeping the truck on the road slowly became more difficult. By the time we arrived in Portland the stress of driving had injured my shoulder and required lengthy rehab. Upon inspection we discovered the large nut holding the pitman arm to the bottom of the steering box was loose, in fact the nut was 1/8th turn from falling off. If the nut falls off the steering is 100% disconnected. The pitman arm had fallen about 1 inch down the steering box splines and was nearly disconnected. I had the Vancouver, WA Ford dealer repair the problem. It required them to remove the steering box to properly torque the nut on the pitman arm to 300 ft/lbs. It cost me $614 to fix the problem. The only way for this situation to develop was the failure of Carriage Ford to properly install the new steering box in Jan 2018, and properly torque the pitman arm nut. I contacted Mr. Dean Book at Carriage Ford to seek payment for the repair. Mr. Book asked me to call back when I had the exact amount and details from the Ford repair shop. I have been trying to contact Mr. Book daily for 2 weeks. He no longer takes my calls, typically screening me with his administrative assistant. Now we are in the avoidance phase. On Monday the Carriage Ford Service Manager, Mr Harry White called to offer me $200. I agreed but do not consider the issue closed. Today Mr White called to say their off is rescinded. I recommend you avoid this Ford dealership at all times, seek other venues to buy or repair your car. The ethics of putting a family's life at risk and not paying for the repair is unconscionable. They cannot be trusted. More
by Eagle1
Employees Worked With
Harry White, Craig Book, Jeremy Jaggers
July 16, 2018
Great customer service It's nice to go to a car dealership and not be force to buy a car. I would have to say never had such great customer service at car lot.On top of tha It's nice to go to a car dealership and not be force to buy a car. I would have to say never had such great customer service at car lot.On top of that, they advise me they were filling up my tank! I'm one happy lady, definitely would recommend this place to my family and friends. More
by Mustang Barbie
Employees Worked With
Matt Thompson
July 15, 2018
Purchased 2018 explorer xlt at carriage ford Duane was AWESOME!!! Easiest car buy i've ever had. He found the explorer i wanted, we test drove, he had it cleaned, gassed it up himself..... I coul Duane was AWESOME!!! Easiest car buy i've ever had. He found the explorer i wanted, we test drove, he had it cleaned, gassed it up himself..... I could go on all day. All of this he had done in bout 5hrs. Wow we left with it that day. Very very pleased thanks duane!!! More
by Hazel
Employees Worked With
Duane Money
June 30, 2018
Honesty You won't get led around with false words. You will get an honest and helpful associate to guide you through the stressful process of buying a vehicle You won't get led around with false words. You will get an honest and helpful associate to guide you through the stressful process of buying a vehicle when you shop Carriage Ford. More
by Ford Gal
Employees Worked With
Matt Thompson, Derek Sherrell
June 30, 2018
Easy and relaxed sales experience. I went to Carriage Ford looking for a pickup truck suitable for my needs. Vanna "the Ford chick" showed me a few models and we found a great truck in I went to Carriage Ford looking for a pickup truck suitable for my needs. Vanna "the Ford chick" showed me a few models and we found a great truck in less than 30 minutes. The test drive, paperwork and financing took another hour or so and I drove home in a new vehicle. Vanna and her sales manager were friendly, knowledgeable and no pressure sales professionals who respected my time. Two thumbs up! Definitely recommend Carriage Ford. More
by FirstFord
Employees Worked With
Vanna Fraim
June 29, 2018
Honest. Kind. Respectful. That is the service I received. That is the service I received from Carriage Ford and my salesman Phil. Wes the sales manager was the same way. I love my car and the deal I got. Than That is the service I received from Carriage Ford and my salesman Phil. Wes the sales manager was the same way. I love my car and the deal I got. Thanks guys. More
by Davidw
Employees Worked With
Wes King, Phil Workman
June 19, 2018
Great experience at Carriage Ford Duane was very helpful from the start. He helped me find exactly what I was looking for and I’d highly recommend buying a car at Carriage Ford! Great Duane was very helpful from the start. He helped me find exactly what I was looking for and I’d highly recommend buying a car at Carriage Ford! Great people and great service! More
by Manda.387
Employees Worked With
Duane Money, Wes King, Derek Sherrell
June 18, 2018
very friendly service i have purchased five vehicles from carriage four of them were with Duane Money .He is always friendly , polite, and knowledgeable . Great experienc i have purchased five vehicles from carriage four of them were with Duane Money .He is always friendly , polite, and knowledgeable . Great experience working with him. More
by gpence1
Employees Worked With
Duane Money
June 07, 2018
Friendly, and knowledgeable! So happy to of had him as a party of my car buying experience! Truly a big help and made the transition super easy! Thank you! So happy to of had him as a party of my car buying experience! Truly a big help and made the transition super easy! Thank you! More
by Cmwhite33
Employees Worked With
Jeff T. Stirn, Derek Sherrell, Todd Braitling, Zach Beedy
May 25, 2018
My experience was great and having nothing negative to say about it. My salesman Matt was very professional and helped me every way possible. I will definitely continue doi and having nothing negative to say about it. My salesman Matt was very professional and helped me every way possible. I will definitely continue doing business with Carriage Ford. More
by Rware93
Employees Worked With
Matt Thompson
