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Carriage Ford
Clarksville, IN
330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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330 Reviews of Carriage Ford
March 19, 2019
Ford Escape I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt b I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt buckle and window wiper. They came back one hour later, told him to replace seat belt and window wiper. Well, that what he asked to start with. The bill was over $100- to JUST LOOK at them. It probably took 5 minutes of one persons time after him telling what's wrong. I went to wall-mart and changed window wiper. It costed me less than $20- to fix the problem. why are they charge just looking at ? I also know this after talking to my Friends "The manufacturer has a Seat Belt Lifetime Warranty which covers repairs and replacements of the seat belts as long as you own the car." I use a Car dealer expecting a little better than a body shop. I'm very disappointed and I will probably never use this shop again. More
by Janet
Employees Worked With
Not sure who it was.
March 15, 2019
Money over service Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days w Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days without starting the warranty repair. This is after waiting a full fourteen days for our scheduled appointment and a guaranteed forty-eight hour turnaround. When asked for updates and/or a call back about the status of our vehicle, neither was given. When visiting the service shop we were outright lied to about the specifics of the repair, who started the repair ticket and who took the keys. We were also advised that because another vehicle had come in for a paid repair that our vehicle had been "pushed back." Today, I called again for a status update. The service associate was not able to, once again, provide a status update because the "person handling our vehicle" was already gone for the day and there are no records available to anyone besides her. I also called and left a voicemail for the general/service manager. I will be greatly surprised if I receive a callback. In today's market, Ford should take a good hard look at how the independently owned/operated businesses sporting their name treat their customers. Carriage Ford Clarksville, IN (47129) is losing business for Ford. More
by AnCarp76
Employees Worked With
Paula Jarrell, Craig Book
March 06, 2019
Great Experience! I inquired about a used vehicle at this dealership, and was paired up with Philip Workman. Philip was very nice, and understanding. He was great to I inquired about a used vehicle at this dealership, and was paired up with Philip Workman. Philip was very nice, and understanding. He was great to work with, and I never once felt pressured. I ended up not getting the used vehicle, because I needed to get something a little newer. However, the experience I had with Philip and Carriage Ford was great! Highly recommend them. More
by 1M G00D
Employees Worked With
Phil Workman
January 17, 2019
Order new ranger Zach was very helpful and any item he could not answer he contacted someone to get an answer. I was very pleased with the personal attention I receive Zach was very helpful and any item he could not answer he contacted someone to get an answer. I was very pleased with the personal attention I received. More
by Jake5620
Employees Worked With
Zach Beedy
December 21, 2018
Great Experience Make Fetko was down to earth and easy to work with. He has a good knowledge of the inventory and was most helpful in explaining all features of the ca Make Fetko was down to earth and easy to work with. He has a good knowledge of the inventory and was most helpful in explaining all features of the car. He kept me posted with the progress of when the car would be ready. I feel he wants to do his very best for each customer and highly recommend him when you go to Carriage Ford, a very efficient and well-run business. More
by Liz White
Employees Worked With
Mike Fekto
December 02, 2018
Poor Quality Service Department and Management I bought a 2017 F150 New at Carriage Ford. I returned it to them for warranty replacement of trim on the doors. While replacing the trim they scratche I bought a 2017 F150 New at Carriage Ford. I returned it to them for warranty replacement of trim on the doors. While replacing the trim they scratched my window tint, damaged the weather stripping and also broke the new trim on the doors. I notified them about it and returned it for them to replace everything again. After taking it to them several times they still didn't get it repaired correctly. They don't seem to care or know how to fix anything. I took my new truck to Carriage Ford for the first service and got it back with oil on the door panel. I received two customer viewpoint surveys from Ford Motor Company on how carriage ford performed. After My experience they wasn't very good. I was notified by Dean Book that those surveys really kill them. He told me that I need to take my truck to another Ford dealer and that they can't satisfy all their customers. Would have been nice to know. I would have bought my new truck at a dealer that knows what their doing and can satisfy their customers. More
by F150
Employees Worked With
Dean Book, Craig Book
November 25, 2018
Flawless Nick was great, no pressure and in and out with my new used mustang in about 3 hours. I recommend carriage ford and Nick Mattingly to all my friends Nick was great, no pressure and in and out with my new used mustang in about 3 hours. I recommend carriage ford and Nick Mattingly to all my friends and family. Great job, thanks Nick. You da Man... More
by Adeck
Employees Worked With
Nick Mattingly
November 22, 2018
Got my new red vehicle!!!! When I walked in the show room with Nick Mattingly past a big white pick up truck, I saw a bright red ECKO Sport setting there. It had almost all the When I walked in the show room with Nick Mattingly past a big white pick up truck, I saw a bright red ECKO Sport setting there. It had almost all the things I was wanting in my new vehicle. Nick explained everything possible on the vehicle. My grand daughter was with me and what technical thing I did not understand....she did. He showed me two other similar red ones on the lot and also an Escape. I had planned on looking at an escape for awhile, but comparing it to the ECKO Sport....I new the one on the show room floor was for me. Nick explained everything. Was very patient with me. Answered all my questions. Something I was really dreading turned out completely the opposite. Thanks so much to Nick for getting me through the process. More
by B. J. Rider
Employees Worked With
Nick Mattingly
October 31, 2018
Wonderful We had a wonderful experience at carriage ford. Our good friend an salesman Duane Money was great! We have and always will buy our vehicles here! And We had a wonderful experience at carriage ford. Our good friend an salesman Duane Money was great! We have and always will buy our vehicles here! And of course from our good friend :) More
by E&A
Employees Worked With
Duane Money
October 10, 2018
Good People + Good Car = Good Deal ! Our salesman, Steve Caudill, was very nice, very knowledgeable and just an honest guy to deal with getting our vehicle. We were not pressured, had a g Our salesman, Steve Caudill, was very nice, very knowledgeable and just an honest guy to deal with getting our vehicle. We were not pressured, had a good test drive. Steve was very easy to talk to, just like talking to another friend. Got a good deal on our trade-in. My wife and I also feel very happy with the deal that was made on the vehicle we purchased. Over all great experience at Carriage Ford. Highly recommend to anyone. They made car shopping a pleasant experience. Thank you, Rob & Cheryl More
by Rob&Cheryl
Employees Worked With
Jeff T. Stirn, Derek Sherrell, Steven Caudill
