Carr Chevrolet

We have had wonderful experience each and every time we have purchased cars from CARR Chevy. We have been buying from them for 11 years now. We have purchased brand new to used. We most recently purchas have purchased cars from CARR Chevy. We have been buying from them for 11 years now. We have purchased brand new to used. We most recently purchased an 07 Denali. We parked the Denali one evening for a few minutes and upon return the car would not start. We tried to jump start it and nothing. We had the Denali towed to CARR CHEVY and after running test they found that the battery was defective. They replaced it with a higher quality battery and paid for the towing!!! They did not have to do any of that since the Denali was purchased 'as is'. We have always felt very respected and treated well by each of the employees. We will continue to only purchase cars from CARR chevy and will recommend everyone to CARR. WE LOVE CARR CHEVY!!! The Gomez Family More

My husband and I purchased a 2010 Equinox from Carr a few months ago. This is a very popular car and hard to keep in stock. Carr went out of their way to help us locate the exact model with the options we we months ago. This is a very popular car and hard to keep in stock. Carr went out of their way to help us locate the exact model with the options we were looking for. They took care of us and were very friendly and helpful. I’d recommend them to anyone. More

I am going to condense two experiences with them into 1 review since they are both equally poor. 1st was an attempt to trade in a vehicle worth double the car I wanted. The sales guy tried to get me to f review since they are both equally poor. 1st was an attempt to trade in a vehicle worth double the car I wanted. The sales guy tried to get me to finance their 15,000 on top of my 26,000 value trade in. Very insulting. A clear intention of trying to just plain rip me off. So as I laughed and got up to leave someone that was going to now apparently take me seriously stepped in and basically tried to play the same game. Steal $10,000 from me. 2nd experience. I went to buy an SS camaro, cash. Of course the process went very smoothly. However when about 1000 miles went by the clutch started making aweful noises. I took it in and they basically played it off as no big deal and might be able to eventually get to it. Finally got my repair done. No sympathy or anything from having a somewhat major problem with my brand new car after only 1000 miles. On a side note. The sales people I have dealt with race, and I mean RACE these cars around. He was driving the camaro first and he turned left on to murray off of millikan sideways to show me he could get the spedometer to 100 while spinning the tires (sideways). More

I had purchased my truck through Carr Chevrolet about a year ago, had a great experience so I recommended my friend there about 3 or 4 weeks ago & he purchased a new 2010 Camaro SS (about a $45,000 purchas year ago, had a great experience so I recommended my friend there about 3 or 4 weeks ago & he purchased a new 2010 Camaro SS (about a $45,000 purchase), cause they told me that if I recommended people & they bought a car they would give me a check. I brought my friend he purchased the car & told them I recommended them & they told me they would send me a check & they haven't even bothered to send me a thank you note or nothing let along the check they promised, unlike Landmark Ford where I got my car I have taken several friends into that dealership & they give me $200 on the spot every time. More

What has happened with this dealership? We bought a new vehicle from them about a month ago. We had to fill out the paper work multiple times. They kept playing with numbers to get what they wanted bec vehicle from them about a month ago. We had to fill out the paper work multiple times. They kept playing with numbers to get what they wanted because they didn't do it correctly the first time. We got a call saying we needed to give them more money then a call saying no we owe you money. After they changed the deal they didn't ask us to come in to get the 'etching' service they charged us for. We had to make an appointment. We called asking about some extra tax they had and they said don't worry about it, we take care of it... well I have the right to worry about it I AM PAYING for it, this snotty woman you have making out the checks needs a serious attitude adjustment. We went back to them because we had a great experience years before, yes we understand thing change but it you can't make the money off the car you seem so desperate to sell don't sell it and don't try to force someone into some vehicle they don't want. We came to you because you had treated us right in the past and wanted to work with you. Now all you seem to care about is the sale and not the customer. I am really disappointed with this dealership. You really need to work on your customer service. You have lost a repeat customer for life! More

well these guys do not stand behind their word. i got home in my 02 mitsubishi eclipse gt and the check engine light came on, then the surpintine belt started to make noise, the am/fm stereo didnt work, home in my 02 mitsubishi eclipse gt and the check engine light came on, then the surpintine belt started to make noise, the am/fm stereo didnt work, front right strut made an awfull noise, and the antifreeze was not full. I then asked if they could fix the major things and they said "as is" they fixed a egr valve and that was it. oh and my full tank of gas that i dropped it off with was almost on empty (fishy huh). they said if i had any problems with the car to bring it back we will take good care of you. oh and good luck getting ahold of anyone after you buy its like a ghost town. you would think after spending almost $14,000 this would not happen dont go to CARR CHEVY OR ANY CARR DEALERSHIPS More

This dealership signed a contract with a U.S. soldier, and after the soldier left to training they went to his home, where his wife, and newborn son lives and took the truck back, with no fault of the sol and after the soldier left to training they went to his home, where his wife, and newborn son lives and took the truck back, with no fault of the soldier. The soldier did all of the right things, and the only thing the dealership could say was that they couldnt make the deal work after signing a contract. I wonder what they would do if i took the truck back in and told them that it i didnt want it anymore? I dont think that would work, but if the dealership wants to do it its perfectly ok.... And when i got my vehicle back that i traded in it had problems that the vehicle never had before leaving my residence. Something with the electrical got fried, like they probed the vehicle with one of those code readers or something, and "body damage" that was not there before the deal. This is by far the worst experience i have ever had with a dealership, they are absolutly horrible. There is a lot more to this story and how they really dropped the ball. More

We bought a Silverado on June 16, it was sent to detailing and to fill the gas tank. When the car was delivered to us prior to leaving no check list was gone over, we'd never purchased a New Car and detailing and to fill the gas tank. When the car was delivered to us prior to leaving no check list was gone over, we'd never purchased a New Car and didn't realize this fauxpaux. When we got the car home we noticed a dent in the fender. WE Immediately took pictures and called Carr Chevy and advised the dealer. They told us to come in the following wk (why not right away?) We went to the dealer and they promised to make an appointment with the Auto Body, they never did. We took time off work to go to the dealer, they told us to bring it to the auto body the following wk. We did this on Monday 7/9, for an ESTIMATE (WHAT?). We were promised a call back that day, by the Auto body shop and the Salesman. Nobody called so we called them, and left several messages that were unanswered and unreturned. They've cashed our check so Obviously they do not care that we rec'd a damaged car !!! More

Provided us false information concerning other dealer’s inventories. In doing so mislead us to purchase a new auto from their stock that we didn’t really want. We believed them when they told us t dealer’s inventories. In doing so mislead us to purchase a new auto from their stock that we didn’t really want. We believed them when they told us that the model we were interested in was “not available within a thousand miles”. We later checked the other inventories ourselves, and found four of the right models in the metro area alone. Carr refused all opportunities to make the situation right. We’ll NEVER go back to Carr Auto Group, and will continue to inform others how they do business. More

I can't remember her last name... But the woman Pat in the service department made me feel quite unwelcome. When I arrived at the service department it must have been lunchtime because there was hardly a the service department made me feel quite unwelcome. When I arrived at the service department it must have been lunchtime because there was hardly a soul to be found. I finally tracked down Pat and told her I just wanted my oil changed and she made me feel like that wasn't her department or area so I would just have to wait to get some help. She made a poor excuse of an attempt to actually get me some service since I guess my little oil change was of no bother to her. After a few minutes she went wandering off as well and I ended up asking a young man walking through the service area if he could find me help and he actually did! I have been a loyal Chevrolet owner for over 40 years, and have always gotten all required maintenance at a Chevrolet dealership, but I guess in this day and age loyalty isn't worth a dime anymore. I think I will have to seriously think hard before taking my vehicle into Carr Chevy again. Maybe I should just start taking my car to those Jiffy Lube or Meineke places and save myself the high price of getting my vehicle serviced through a dealership who doesn't have the time to bother with me or servicing my car. I give Carr Chevrolet and that Pat woman in service a big F in my book. More