Carr Chevrolet

Customer service should be proactive not reactive My experience at Carr Chevrolet was frustrating and reflected failures of both listening and communication. I did not feel as though I was treated wit My experience at Carr Chevrolet was frustrating and reflected failures of both listening and communication. I did not feel as though I was treated with respect, although manager Adam Mlady did apologize for the experience and attempt to make things right after I initially shared my experiences online. These efforts were appreciated, albeit clearly reactive to my initial online review. More

I did a lot of research online before going to buy my car. I decided on one that met all my criteria and went to test drive it. The front office staff was friendly and helpful, someone came out with a c car. I decided on one that met all my criteria and went to test drive it. The front office staff was friendly and helpful, someone came out with a clip board and asked how she could help me today, was I there for parts or service. When I said I was interested in looking at a car she found a salesman to help me. Each time I visited after that the front desk receptionist was friendly and promptly called for the person I was there to see. The salesman I worked with was knowledgeable and I felt took the time with me without being pushy. He followed up with a phone call, but again was not pushy. We returned for a second test drive and Leo was glad to see us again and answered all my husbands questions. There was no haggling over the price, we bought the car for the price advertised online. We then worked with Rick for our financing. Rick listened to what we wanted and found financing that met our criteria. When we were test driving the car there was an hiccup with one of the locks, and upon delivery of the vehicle I found the lock was not working at all. Even though it was a week later, I called Rick, he said he remembered that it was not working correctly when he was showing us the car and he would take care of it for us. I appreciated that probably more than anything. I found Rick and Leo very honest to work with and not your typical, pushy "car salesman" type. I am extremely happy with my experience at Carr and I would buy another car from them in the future. More

My review isn't as much about the dealership as it is about the salesman that we had contact with. Over all I find the Dealership to be very good. To start with (( Adam Mlady )) at first contact was ver about the salesman that we had contact with. Over all I find the Dealership to be very good. To start with (( Adam Mlady )) at first contact was very nice. Now my wife and I had came to the dealership that day to look at a 2007 Chevy truck 2500HD with a Diesel engine and Canopy. Well then Mr. Mlady launches into himself, and believe me Mlady is all about himself. We had to listen to how great of a salesman he was and about winning his Chevrolet ring, the ring. If you ever have contact with this guy watch out for the ring, he likes to talk about it and how great he is. Now to get back to why we came there in the first place, we wanted to look at this truck. I called and was told that it was at the main store, we live in NE Portland by Hwy 205 and had to drive out to Beverton to see the truck. Well when we ask about the truck, the one I called about! Well it seems it's sold! At least that's what he told us, sure enough it's not on the lot. So while Mlady talks about himself, we drive around the lot looking for a used truck that will fit the bill, sure enough nothing was there. But their were plenty of 2012 and 2013 New trucks on the lot, now we tell Mlady that we can't afford a new truck. And besides (we have Financing in place) to buy a used truck at around $31000. to $36000. But Mlady tells us that he can make anything happen, and he can get us anything we want. We tell him how much money we have to spend, and we also tell him that we (( DON'T WANT HIM TO RUN OUR CREDIT )) he doesn't need to because we have it in place already! Well we couldn't make a sale that night and went home without the truck we wanted, but I happen to call the Carr used car lot the next day. And I asked about trucks, and guess what? They have the truck I was looking for on there lot, it wasn't sold after all! Mlady lied to us!!! So I told Andy Summers that I would be right over to see the truck, when we get there it seems that another saleswoman came over and got the truck. The one we wanted to buy, we all jump in a car and head to the main store, and by the time we get there it's already sold. Well to make a long story short, we did get a truck. An 2007 Dodge SLT BigHorn 3500 Diesel. The used store has really gone out of there way to work with me, they put my tires off my trade on the truck I bought. And are installing Heated Leather seats also. I can't say enough how great these guys at the Carr Used car store have been to us!!! More

CARR Chevy always goes out of their way to help! Adam extended his hand to help us get our Malibu serviced when he sold it to us. He programed his cel number in the steering wheel so that if we needed hi extended his hand to help us get our Malibu serviced when he sold it to us. He programed his cel number in the steering wheel so that if we needed him, he said just push the button and say "Call Adam." He then set the apt up and then even got us lined up with a rental while it was getting done. The service was taken care of, we got the windows tinted, and I got my car back with a smiling face waiting for me from Adam when I went to go pick it up! Thanks again Adam and the rest at CARR Chevy! Go see them! Best car dealership in the state, hands down. More

I have purchased 3 cars in the last couple of years and this was hands down the best experience I have had. I was expecting to be at the dealership for hoursssss, like I have been in the past, but once Pat this was hands down the best experience I have had. I was expecting to be at the dealership for hoursssss, like I have been in the past, but once Patrick helped me find the right vehicle I was out of there in no time. I will be giving Patrick a call when my daughter needs a vehicle in the next year and I hope the next process goes just as smoothly. More

I stopped here this last weekend to look at the new Traverse. After doing my own research I thought this was the perfect vehicle that would fit my lifestyle but after visiting for awhile with the sales Traverse. After doing my own research I thought this was the perfect vehicle that would fit my lifestyle but after visiting for awhile with the sales consultant we figured out that the Suburban would fit me and my family better than the Traverse would. This is the first dealership that I have been to that has salaried sales people and it shows. Patrick seemed genuinely interested in finding me the perfect vehicle rather than trying to just sell me something expensive. I thoroughly enjoyed this purchase and this will be the first place I go when I need another vehicle. More

My husband and I purchased a new Silverado from Carr and it was unlike any experience we have ever had at a car dealership. The sales consultant, Patrick Beck, was extremely helpful,spent several hours with it was unlike any experience we have ever had at a car dealership. The sales consultant, Patrick Beck, was extremely helpful,spent several hours with us making sure we found the perfect vehicle and not once did we feel pressured to make a purchase. We will definitely recomend Patrick and Carr Chevrolet to our friends. More

The idea place to purchase your next car. Some of the friendliest people I've ever delt with. Treated my whole family with dignity and respect. I highly recommend anybody going there to expierece it for friendliest people I've ever delt with. Treated my whole family with dignity and respect. I highly recommend anybody going there to expierece it for yourself. I'm 100% satisfied. More

My wife called Carr and set an appointment with Andy Mulkey. From the beginning Andy was fantastic! Andy was not overly "salesy" or pushy which in the back of my mind I had anticipated. He was fair, Mulkey. From the beginning Andy was fantastic! Andy was not overly "salesy" or pushy which in the back of my mind I had anticipated. He was fair, patient and extremely professional. I did not originally come here to buy a new car, but after talking with Andy it made the best sense for what my wife and I were looking for. We were then met by DuPre Haney who walked us through the financing end of things and it was painless and honest. I have never had an experience with a dealership like this in my life and was pleasantly surprised and thankful that we got this right! Many thanks to Andy and DuPre for their honesty and integrity! More

We have purchased three brand new cars in the last 12 months from Adam. He is phenomenal. He is very knowledgable and extremely helpful. He not only helped us during the sale...he has continued to help months from Adam. He is phenomenal. He is very knowledgable and extremely helpful. He not only helped us during the sale...he has continued to help with anything we need AFTER the sale. I think that says a lot about him. If you need a car...go to Adam. My husband and I will never buy another car from anyone else. More