Carr Chevrolet

Was hesitant, but turned out to be a 1st class experience Over thirty-five years, I've purchased foreign cars (for a variety of reasons), but I was now ready for a Chevy Bolt EV. Looking at reviews, I saw th Over thirty-five years, I've purchased foreign cars (for a variety of reasons), but I was now ready for a Chevy Bolt EV. Looking at reviews, I saw that Carr had some only moderate scores and some negative comments. But I included them in my email blast to about six local dealers asking about a specific car. Of the group, only one other company responded positively with great pricing (but not with my model). All the others (not including Carr) had the car I wanted but they would not honor the national Chevy leasing numbers . . . they all wanted much more. Carr on the hand responded within an hour of my email inquiry. The had the car I wanted and offered the lease pricing found on the national web site . . .no haggling needed. I worked with Gene & Andrew. From my original email at 10am in the morning, I walked out from the dealership by 4:30 with all the lease paperwork done and the keys in my hand. I was treated with respect and efficiency. I could not have asked for more. So I went in skeptical (and on guard) but walked out happy. More

Service department incompetent at best After having a timing belt changed by the dealer at the 135000 service two weeks later I have a timing belt failure that destroys the engine. Carr ch After having a timing belt changed by the dealer at the 135000 service two weeks later I have a timing belt failure that destroys the engine. Carr chevy claims it's not their fault it was the tension pulls. In my opinion that should be part of the replacement process especially on a second timing belt. I was out 1100 and a working car. More

An absolute nightmare! If I could I would rate this as less than 0. This place has the worst customer service and could care less about you or your time. Although our sale If I could I would rate this as less than 0. This place has the worst customer service and could care less about you or your time. Although our salesman was really wonderful the entire after sale care was crap. Spent 6000.00 additional dollars for extra protection and an extended warranty. Show up to drop my care off and the ego maniac Dalton treats me as I am a stupid woman. Involved his manager to explain things to me. He proceeds to tell me"lady I know you ( I haven't even been told his name)and when you spill your latte (I don't drink coffee) in your brand new car don't come running back to me. Strike 1. After 4 days of trying to get in touch with someone to cancel my warranty I speak to a finance manager. He tells me I need to talk to the owner. The next day the general manager Brad calls. We play phone tag for 2 weeks. Then my plates come. No stickers. DMV says plates don't exist. I need to go to the dealer. Yeah! Get to the dealer. Ask for Brad. He's in a meeting. It's 11am. A gentleman tells me that someone in titles will be with me in a minute. She has to finish an e mail. 40 minutes later. No title person. Nothing. Me my husband and a cubicle. I call Brad and leave him a voicemail ( he's still in a meeting). I let him know what's going on. About 20 minutes later someone comes by and lets me know someone is going to come a talk to us. Enters "The Scott". He tells us everything we want to hear. Promises us that he will call us back about the tags offers to be a middle man so I don't have to deal with the service department. Okay. He's trying to redeem the dealership. One more chance. Scott makes the appointment for Thursday morning at 830 and says he will see me then. I go there at 830 and Scott won't be there until 1. I text him and get 3 messages. Me: were you planning on meeting me at the dealership this morning? Him: 1. I was. 2. Am 3. Shoot. Tells me I can go to the service department myself and deal with them directly. Has the nerve to text me and asks what's wrong. Go into to cancel my warranty and he is so rude! You have no right to be rude to me! Don't buy anything from the horrible place! They are the worst! I wouldn't send my dog there to relieve himself on the grass! Horrible! -00000 stars. More

Just a disgusting sales manager After a very pleasant interaction with Dimitri an experienced and intelligent sales person. We have been exposed to Ty who has been over aggressive, n After a very pleasant interaction with Dimitri an experienced and intelligent sales person. We have been exposed to Ty who has been over aggressive, not listening and insulting his sales agent. We will never deal with Carr. I have never been feel so uncomfortable with a car dealer. Good luck Dimitri I hope you can change that. More

Scam Artists! In June of 2016 I co-signed with my step-son for the purchase of a used 4x4, which he purchased from Carr Chevy. The dealership offered him a THIRD of In June of 2016 I co-signed with my step-son for the purchase of a used 4x4, which he purchased from Carr Chevy. The dealership offered him a THIRD of the actual trade-in value of his first truck. Needless to say, that vehicle is now for sale privately. While on the lot, I spotted a very nice used Mustang, which I decided to try to purchase. Again, I was offered 1/3 of the actual trade-in value of my current vehicle! But, that's not all. They suggested I make up the difference with a cash down payment of at least $10,000! They actually wanted me to pad their profit with TEN THOUSAND of my hard-earned dollars! Now, to be clear, my trade is a car I take to shows and cruise-ins. It is in pristine condition and I have meticulously maintained it and I have all of the service records from the day I purchased it brand new. If anything, it's worth more than the KBB average trade-in value, but I was willing to take the lower number from KBB. Their offer was one third of that plus three options of $10k, $11k or $12k in cash! These people are scam artists! Do NOT do business with them under any circumstances! More

Bait and switch So my wife and I had a miserable experience at this dealership due to the underhanded dealings of the sales staff. We had initially worked on a de So my wife and I had a miserable experience at this dealership due to the underhanded dealings of the sales staff. We had initially worked on a deal with a pickup that didn't work out and we parted no problem. The salesman then contacted us about the possibility of making a deal and saying they could show more flexibility. We told them specifically what we could do in terms of our top deal and they said " That's perfect and we can make it work, come in. " They even went as far as recording the exact conversation in the computer as we could oversee the transcript. We got there and they made us wait for forty five minutes because the salesman that we were there to see was working a deal on the same truck we were there to buy. I don't know if that was true or not or sales tactics but it was a bad start to a supposed done deal. We waited for them to do all the paperwork again and for the salesman to try to get us into two different trucks that we were not there to look at, Then once they came out with my he numbers we were astonished to see the same numbers we were shown the first time we left. After and hour and a half of them slick talking, valuing their kbb vehicle 4000 above fair purchase price and my vehicle 3000 below trade in they finally gave me my keys back and allowed me to leave. The worst part is the the guy Monty played like he was our friend and going to help us out. He knew that my wife has homework due , we had a hungry seventh old baby, and we were making a two hour drive without eating dinner to do a deal on this truck that he told us would go through. Once we got there he tried to tell us we said different things, when clearly he didn't know we were reading the transcript of the conversation right on his screen. I just hope others don't have to experience this car dealer game. The thing I didn't tell them is that I buy cars at auction for car lots for the past three years and I know the price margins they are subjecting people are outrageous. I would sell my car private party if I wasn't so scared of having it break on someone More

Good people that do good work Cary Crill/Jamie are friendly and get the work done. They are always ready to help you and satisfy your auto needs. Always satisfied with their serv Cary Crill/Jamie are friendly and get the work done. They are always ready to help you and satisfy your auto needs. Always satisfied with their service. Now the sales dept might be another story, but that is the name of the game. More

RICK TOTTEN IS A SMOOTH TALKER DO NOT FALL FOR IT LIKE ME Rick over here at Carr told me that the car I was buying had just been detailed even though there was ash from a cigarette in it. This should have be Rick over here at Carr told me that the car I was buying had just been detailed even though there was ash from a cigarette in it. This should have been where I got in my car and left stopping them at their first lie. How do I know they lied you may ask? I found a rental agreement in the car with all the customers info on it including license address. It is no surprise that these people are more worried about a paycheck than return customers as they say. He also lied to me about the deal saying that it does not matter if I wait for my credit score to go up or not I am still going ot have high interest. It seemed like he had a good story for everything I said and he has all kinds of stories of his own. He told me he works alone but had just a hired a guy to help him. After the very rude finance company called with their "welcome call" Rick suddenly had Linda calling me to make sure I took the call Who the heck is Linda? Hope Linda and Rick get no more sales.I wish I had waited another month and not gone ahead with this deal. Please do not see Rick Totten for any kind of financing even if you are in bankruptcy and desperate. That is when they stick their claws in and really sock it to you. Believe me I know Carr Chevy did the same thing to me in 2005 I should've known better but that Rick is a smooth talker do not fall for it like I did. Good luck to you and shame on CARR! More

Disgusted with their sales. I would give them minus 100 if I could. Never felt filthier after dealing with their sales and Nick Shabnel in particular. Their so-called "on salary" I would give them minus 100 if I could. Never felt filthier after dealing with their sales and Nick Shabnel in particular. Their so-called "on salary" "sales managers" are paid just enough to play "caring" game with you and proxy managers' lies. I was sold "new" car and was presenter with stickers, manufacturer invoice with rebate, etc. Price was good for the "new" car ( $4500 down from sticker) and it was presented as stuck on the lot and used for test drives. In fact the car was "used", as far as title concerned (the last page for me to sign was the title transfer and had that check placed on the word "used", not in the box, leaving both boxes "used" and "new" empty" to deceive me), had 2000 miles on it and only one key. As I learned this week - month after purchase, they do not even have its title as previous lean holder did not release it. I.e. they sold me the car, they did not own!!! With this said - I am happy with the car. But I am completely disgusted dealing with this dealership More

NEVER BUT FROM THEM!!! I have never been treated so terrible. We were about to sign on the dotted line and someone came in under our nose and wrote a check for the same vehi I have never been treated so terrible. We were about to sign on the dotted line and someone came in under our nose and wrote a check for the same vehicle and they gave it to that person. They played sleezy games to get us to buy it and wasted three house of our time and then pushed us out the door. Nick the finance manager is a xxxxxxxx. They will take you for everything and more. Don't trust them. Go somewhere else and run far away from them. More