Carousel Nissan

Do not trust what the service department tells you. Took my two year old 2009 Nissan Murano with 27,000 miles on it in for an oil change, mentioned that I thought the breaks squealed more than normal and as my two year old 2009 Nissan Murano with 27,000 miles on it in for an oil change, mentioned that I thought the breaks squealed more than normal and asked for them to look at it as the vehicle was under 36,000 miles. Received a phone call that my rear brake pads and 4 tires needed replacing. This surprised me since the vehicle was relatively new with low mileage. Was told cost would be $1300 for new tires and another $300 for rear brake pads. I immediately questioned this conclusion as brakes and tires have always lasted well beyond 27,000 miles on my previous vehicles. Despite my questions and objections, was told that it was not covered under the 36,000 mile warranty as it was normal wear and tear. I told them to do nothing and I would "think about it". Received an inspection sheet that said the brake pads were worn to less than 3 mm and the tread depth was 4/32". Contacted another Nissan dealership to see if this was typical for Murano's and they said no and offered to take a look at the vehicle because if it was true, they would contact Nissan corporation about the issue. Took the vehicle to a local brake shop that I personally know and trust for a second opinion. They looked at the brakes and tires and wanted to know why I had brought the vehicle in as the brakes and tires looked good. I showed them the inspection sheet and they then wanted to show me their findings. They actually removed the rear brake pad and brought it in to show me it along with a brand new brake pad. They measured both in front of me, showing me that mine measured at over 7mm. The tires also had more than sufficient tread depth and did not need replacing. Said it would be a waste of money to replace the brakes and tires as both had many miles left on them. Called Nissan Carousel manager to let him know of my findings. Was met with rudeness and was told their service department was "Nissan certified" and that the brake shop didn't know what they were doing (they're a reputable company that has been in business for over 30 years and I personally know the employees). Told him that another dealership said this was not normal for a Murano, was informed they were just trying to get our business. My reply was that was better than his actions as he just lost our business. Nissan Carousel does not have an honest service department and fabricated repairs that were not necessary. When presented with this information, although they were given the opportunity to make amends, gave no logical explanation for the error and became defensive and rude. STAY AWAY FROM THIS DEALERSHIP AS THEY ARE DISHONEST AND CANNOT BE TRUSTED! More

I had been looking at what Nissan had to offer for products for the last coupleof years. I decided that I wanted to take a closer look and possibly a test drive in a Nissan Versa. It is a Highway inst products for the last coupleof years. I decided that I wanted to take a closer look and possibly a test drive in a Nissan Versa. It is a Highway institutes top pick and consumer report lists it as the #1 choice for sub-compact. Needless to say I had done my homework. I called the dealerships in my area. Carousel Nissan (Nissan of Iowa City) Jim Miller Nissan, Kruse Warthan Nissan, and Lujacks.I live in the quad cities. I contacted Lujacks first and they toldme I would needto come in to know what they had in inventory. So I didn't call them again. Then I decided to email the other 3 dealerships. Kruse Warthan sent me a generic email that once again answered none of my questions and just asked when I could come in. Needless to say they were gone.(which after looking through this site I'm surprised they have any customers left) Jim Miller didn't contact me until the following day. So I waited to see what they had to say, assuming they couldnt be worse than the previous 2 dealers. This when I actually got someone who knew how to handle a customer and knew something about the product. Brian McConnell sent me an email with a list of all the Versas he had in stock,as well as the available incentives. And the best part was that I heard back with all of those answers in just under an hour. He said he realized I was from outside the area and if I had one of the versas I had more interest in, he would be happy to send me a video of it. I gave hime the car I liked a 1.8S with the power package. He shot the video and sent it back with,the sale price and my payment using the rebate or the 1.9%. In my mind I knew this was the dealer I wanted to do business with.He also told me they do free pick up and delivery for service. Even the free oil changes they give you. I made an appointment to drive the car. When I arrived Brian was just finishing with a customer so I had a seat in the waiting room. After abour 5 minutes the sales manager named Paul Trovas came out an apologized for the wait. He said he would be happy to take me to the car and show me around while we waited for Brian. He was great to talk to and when Brian came back he gave me his card with his cell phone number on it.I don't think to many car people would do that! Brian and I took the car for a long drive and I got back and decided with the right car,the right employees, it was the right atmosphere to purchase my new car. I met with Chad the business manager and he setup the cheapest financialpackage he could find.(Even beat my local bank) I love my new car and loved the expirence even more! If you are in the market for a Nissan, save yourself the time and the headache and just contact Carousel Nissan first. They gained a customer for life with me Charles C. More