Carousel Motors

Purchased 2011 VW Jetta Here's a big shout out to Tor and Sonny! They provided very friendly, personal, thorough customer service. We wanted to purchase a used Jetta for our Here's a big shout out to Tor and Sonny! They provided very friendly, personal, thorough customer service. We wanted to purchase a used Jetta for our daughter. We had a limited time frame, so Tor helped by narrowing down a list of cars for us to see. Sonny and Tor spent a considerable amount of time with us explaining the car's features and warranty and answering all of our questions. The buying process was very comfortable and definitely low pressure. Harvey in the business office was very knowledgeable and professional. It was definitely worth the hour drive to make this purchase! More

Horrible experience buying a car from this place. I bought the car and the engine blew within a week and they did nothing to help. Apparently they have no concern for their image as a reputable car dea bought the car and the engine blew within a week and they did nothing to help. Apparently they have no concern for their image as a reputable car dealership. I will never buy a car from them again. More

Worst experience I have ever had with a business. I was treated VERY poorly. I was sold a vehicle and was told "Congrats and that the vehicle would be pulled off the lot" and an appointment was set to come treated VERY poorly. I was sold a vehicle and was told "Congrats and that the vehicle would be pulled off the lot" and an appointment was set to come in the very next day to sign the paperwork and bring in everything needed for the bank the very next day. That morning I was checking my email and noticed that I received an email from the dealership (they didn't have the courtesy of a phone call) to let me know there was a "late night" sale and the vehicle was sold (actually sold to the General Managers Friend). I was told in the email "sorry about your luck". I called the car lot and talked to the General Manager, John Vice, and was treated very poorly. He was rude and told me that "it is what it is". I told him that I couldn't believe that he was a manager and got away with talking to people the way he was talking to me and that I would never do business with Carousel again and he said "Boy, those are strong words"....... So my advice to you is to never do business with this company as they don't know what "customer service" is. More

Carousel Motors is the only place I'd take my AUDI for service because of Service Manager, Allen Diercks. He treats my A4 like it is his own. That is why they are #1 on Hwy 1 for me. for service because of Service Manager, Allen Diercks. He treats my A4 like it is his own. That is why they are #1 on Hwy 1 for me. More

Bought used Lexus LX470. They told me they would fix suspension prior to purchase. While a partial repair was done, they did not fix it. Over next few weeks after taking possession, I realized suspensio suspension prior to purchase. While a partial repair was done, they did not fix it. Over next few weeks after taking possession, I realized suspension was still faulty. I requested they honor their word and fix it as they said they would. Used sales manager told me I was twisting words and suspension must have went bad after I drove it off the lot. Get any repair agreement in great detail on sales agreement or better yet - avoid Carousel and Chris Hester. Wrote general manager as well...nothing. More

Purchased a used 2011 Audi A6 from Carousel this past weekend. Had the pleasure of doing business with Riley in their sales department. He hadn't worked there very long, but for what he lacked in speci weekend. Had the pleasure of doing business with Riley in their sales department. He hadn't worked there very long, but for what he lacked in specific model knowledge, he more than made up for in personality and friendliness. I thought that price may be the ultimate issue (because I had a trade), but in the long run we got the deal done. On top of that, Riley and a few other employees stayed an hour after closing to get the paperwork done, my new car purchase clean and ready, and with plenty of smiles until we were ready to take the 200 mile trip back home. Overall, I consider the whole experience fantastic and would highly recommend doing business with Riley and Carousel Motors in Iowa City. More

They have really great service and was very helpful with me buying my new car. They also have been great to work with for the maintenance on my new car. I wouldn't have gone anywhere else. Great customer me buying my new car. They also have been great to work with for the maintenance on my new car. I wouldn't have gone anywhere else. Great customer service and would highly recommend! More

The worst dealership in Iowa City, IA. I took my The worst dealership in Iowa City, IA. I took my Mercedes Benz there several different times to get my motor checked for an oil leak. I went back The worst dealership in Iowa City, IA. I took my Mercedes Benz there several different times to get my motor checked for an oil leak. I went back several times and they refused to accept the car was not going to be able to be fixed without exceeding the price of the car. Mercedes Benz has had several issues with oil leaks in the E Class motors. This eventually led to a class action settlement. Carousel Motors knew this the whole time and never told me about it. When I told them about the lawsuit they couldn't help me without me paying for it. Never again. More

On May 5, we went to Carousel Motors to look at a 2006 Mazda 3 that I found at autotrader.com. On Saturday, May 7, we returned to purchase it if we could work out a deal. We got a deal done with the sale Mazda 3 that I found at autotrader.com. On Saturday, May 7, we returned to purchase it if we could work out a deal. We got a deal done with the salesman, and then went to Josh’s (the Finance and Insurance manager) office. Ok, here I let my guard down when Josh told us the salesman had “made a mistake”, and the interest rate had to rise. He got me to sign for a different deal than we’d made with the salesman. Anyway, we drove the car home. On Wednesday, May 11, while in Des Moines, Iowa on business, I called home to check in with my son. He told me that Carousel Motors called, then played the message for me. It was Josh, the F & I guy, asking me to return his call. I called him from Des Moines Thursday morning (May 12). He asked if we could “do me a little favor” (direct quote) and come back to Iowa City to sign some new paperwork. I told him the soonest that we could drive there was late Friday afternoon. At this point I’m suspicious of the “yo-yo financing” scam. On Friday, May 13, we headed back to Carousel Motors after work. On the way down I called Josh, telling him that we might be late. This was a problem because he told us we needed to go directly to the University of Iowa Credit Union, who was doing the financing. They were expecting us to come in to sign new loan paperwork. Josh’s response was that if we couldn’t get there on time we would have to write a check for the purchase price of the car, because he had to get this deal closed and funded. I also told Josh that I was uncomfortable with signing new paperwork with the U of I Credit Union when I had already signed an installment purchase agreement with Carousel Motors. His reply was that once we signed the new paperwork that this document became null and void. At this point, not trusting anything that wasn’t in writing, I asked if he was willing to write “null and void” on the installment purchase agreement and to sign off on it. Yes, he would do this. Next, I called the U of I Credit Union. They had never heard of us, didn’t know anything about any paperwork, and that they never had Carousel Motors customers go directly to them to fill out loan paperwork. When we arrived at Carousel Motors, Josh had great news for us: He had called the U of I Credit Union, and they had someone fill out the paperwork and over to the dealership. (Note that I had talked to the credit union 5 minutes before this, and they didn’t know who I was. I told Josh that I was amazed at this; when did they get it here? His response was “Thirty seconds before you walked in”. We went to Josh’s office. First, we all signed off declaring the installment purchase agreement to be null and void. Next, he want to finish signing the title over to us. I said no, I want to look at the loan paperwork first. He promised us that once we signed this (a credit union loan application) that we were “locked in to our interest rate”. After looking through this for a bit I asked to talk in private with my wife. When Josh came back into the office, we informed him that we knew he was trying to scam us. I asked him how it was that the U of I Credit Union had delivered the documents for us to sign 30 seconds before we got there when they didn’t know who we were? He responded that of course they didn’t know us; we hadn’t filled out the paperwork yet. (Remember—this was the paperwork that the credit union had just “delivered”.) When we got up to leave, my wife asked for our down payment check back. Josh’s response was “That ain’t gonna happen!” We told him that we had put a stop payment on that check this morning, just in case I was right and they were scamming us. At this point we left. I wrote out the long version of this so you can compare the facts to the email that Pat Lind, the general manager of Carousel Motors, sent my wife the next week. The following is a cut and paste of his entire email, typos and all: Tammy In thirty years of selling cars I have come across a few rotten apples but you and your husband take the prize. I knew something was wrong when you two avoided us for a week.Your bank told us you stopped payment on your down payment check on the 10th.Funny your husband continued to tell Josh every thing was fine you were just too busy to come in. I was ready to just write this episode off to experience until I got your nasty note.Please contact the BBB or anybody else you can think of because I am anxious to get all the details out.Check with your Lawyer and ask if stopping payment on titled property is a problem.Ask your Lawyer the legal description of "Conversion" . To think that people like you have anything to do with education is very concerning. Patrick Lind, General Manager Ph. 319.354.2550 Cell 319.631.3829 Fax 319.337.6030 Of course, Carousel Motors is NOT a member of the Better Business Bureau. Now I see why. More

Patrick provided excellent attention to my needs. He wasn't pushy but rather made me decide what worked best for me. Carousel has the nicest used cars I've ever scene, I'd recommend Patrick to anyone wh wasn't pushy but rather made me decide what worked best for me. Carousel has the nicest used cars I've ever scene, I'd recommend Patrick to anyone who has ever dreaded buying a car. A nice experience. More