Carolina Volkswagen - Service Center

Worst service ever. STAY AWAY!!! Got my oil change there and a couple days later I heard something dragging under my car so I stop by a garage and there was a huge piece of the underc Got my oil change there and a couple days later I heard something dragging under my car so I stop by a garage and there was a huge piece of the undercarriage dragging on the road and they told me someone had forgot to screw the piece back the bolts were not there. So I called Volkswagen and explained, No Apology, No how can we fix this for you. Worst service ever. STAY AWAY!!!!! More

Awesome! The service was great on my Jetta! Nissan was a great in the service department! I will definitely be back with my next service needs. Keep up the gre The service was great on my Jetta! Nissan was a great in the service department! I will definitely be back with my next service needs. Keep up the great work! More

Olga ROCKS!!! Appreciate Olga for always assisting me my car was in the VW shop for a month Olga made it happen of getting me a 2019 loaner and keeping me updated. Appreciate Olga for always assisting me my car was in the VW shop for a month Olga made it happen of getting me a 2019 loaner and keeping me updated. I highly recommend this location for all services. More

Last-second fix taken care of As I was driving along, I had a (!) yellow warning light come on, and was close enough to the dealership that I just drove over mid-morning. They wor As I was driving along, I had a (!) yellow warning light come on, and was close enough to the dealership that I just drove over mid-morning. They worked me in without hesitation, did a full diagnostic, and found and repaired the issue at minimal cost. Very pleased. More

Great service. and support. Dropped of my VW for oil change, general inspection and tire rotation. The customer area is very comfortable and has internet, snacks and great magaz Dropped of my VW for oil change, general inspection and tire rotation. The customer area is very comfortable and has internet, snacks and great magazines! The service advisors are very knowledgeable, personable and keep you informed on progress. I have been dealing with Carolina VW for 3 years and it is always a positive experience. More

Always Great Service! I have used this Dealership and Service Department for 11 years and 9 VW vehicles. I have always been well taken care of. From their shuttle service i I have used this Dealership and Service Department for 11 years and 9 VW vehicles. I have always been well taken care of. From their shuttle service if I cannot wait, to the coffee and snacks in the waiting area if I can hang out, the place is great. I love all the front end folks too! I highly recommend this dealership and service department! More

Friendly, accommodating Overall service was done well, and quickly, the additional things I asked to be done were done. the only issue was that my tires were over inflated. Overall service was done well, and quickly, the additional things I asked to be done were done. the only issue was that my tires were over inflated. More

Happy Camper!! I took my Jetta in because of a horrendous loud noise coming from my engine!!! I got a appointment when I requested and waited for my car!! It was a W I took my Jetta in because of a horrendous loud noise coming from my engine!!! I got a appointment when I requested and waited for my car!! It was a Wednesday and the dealership offers free manicures while you wait!! How nice!! Very shortly they came to tell me what the problem was and they proceeded to put in a new part which was in stock!! A little while later my car was fixed and freshly washed!! It runs great!! Everyone was polite and knowledgeable!! I’m very pleased with the service I always get from Carolina VW!! More

Fantastic Service Department I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called C I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called Carolina Service Dept on Saturday and spoke with Olga . She was fantastic absolutely professional , cordial and very empathetic & accommodating . She told me to bring the car in right now she'll have someone look at it . She mentioned unfortunately she didn't have any loaner cars available but if need be she would have someone take me home . None the less the problem was somewhat serious and I was their a few hours . Very nice waiting room offering refreshments & TV or I chose to wait outside which was nicely set up with chairs & umbrella . Olga kept my updated on the status of my car and the issue itself . She even stated if remotely they had to keep my beetle she would even try to get me loaner car due to my holiday plans and very apologetic . None the less she came back one last time and stated they had fixed the problem which was great news and told.me.if the problem should reoccur come back immediately . They even washed my car .Again I've been patronizing Carolina VW since moving to Charlotte about 1 yrs and a half .I'm from Long Island , NY in fact I traded in my 2016 beetle upgraded to a 2019 Beetle .Much thanks to the great service and kindness shown to me a shout out to Richard salesman , Olga Service Rep , and Clem sales.manager .I've patronize VW since 1969 and I know what I'm talking about .Great Job to the entire staff. Bruce & Phyllis Levy More

Very thorough and fast service. The team was very honest and genuine when it came to the services that I needed done. Everyone was very welcoming and willing to help to the best of t The team was very honest and genuine when it came to the services that I needed done. Everyone was very welcoming and willing to help to the best of their abilities. I would most definitely recommend Volkswagen to anyone! More