Carolina Volkswagen - Service Center

Perfect I really liked the service provided in this dealer. Everyone over there are friendly and willing to help anytime without any knobs of hesitation. This I really liked the service provided in this dealer. Everyone over there are friendly and willing to help anytime without any knobs of hesitation. This dealer deserves 5 star. More

Fabulous Olga was fabulous and my service experience was very fast and professional. I highly recommend the Service Department at Carolina Volkswagen. I have p Olga was fabulous and my service experience was very fast and professional. I highly recommend the Service Department at Carolina Volkswagen. I have purchased many vehicles there because of the team in the Service Department. More

10K mile service I'm happy with the service. Great place to take your car and doing a great job. A+ Olga and Service Team with fast service and very efficient at havin I'm happy with the service. Great place to take your car and doing a great job. A+ Olga and Service Team with fast service and very efficient at having your car ready in time. Thank you. More

Excellent service Service was friendly facility was clean and comfortable access to facility easy and convenient Service was explained without any complications Wai Service was friendly facility was clean and comfortable access to facility easy and convenient Service was explained without any complications Waiting area very comfortable and inviting More

Great service team They do the job right the first time Everytime. Pleasant & helpful. Did the job right.will continue using this service center or as I call it Fedora's They do the job right the first time Everytime. Pleasant & helpful. Did the job right.will continue using this service center or as I call it Fedora's doctor office. More

Service express was great Service was timely and efficient for what I needed. Did not make an appointment and used the service express option. I could work while I was waiting Service was timely and efficient for what I needed. Did not make an appointment and used the service express option. I could work while I was waiting because they provide free WiFi, drinks, and snacks. More

Service issue The service reps did not know how to use the maintenance program coupon I presented at time I took my vehicle in for service which was on a Friday. Th The service reps did not know how to use the maintenance program coupon I presented at time I took my vehicle in for service which was on a Friday. Thus, I left with no record of what was done to the car or if there were any issue(s) that I might need to know. I did not get the written report until the following Monday when I contacted the service manager. I still did not get the entire report that I normally get when my vehicle is serviced but something is better than nothing. More

Love my VW Just some bad luck. It started off bad but the new Service manager, Morris, made my family remember what customer service is supposed to be. Thanks fo Just some bad luck. It started off bad but the new Service manager, Morris, made my family remember what customer service is supposed to be. Thanks for all your help. More

7-2-19 service I brought my Jetta in for routine oil change, windshield wiper replacement and state inspection. All work was performed satisfactorily except the insp I brought my Jetta in for routine oil change, windshield wiper replacement and state inspection. All work was performed satisfactorily except the inspection. This was due to machine being “down”. Disappointing but beyond anyone’s control...would have been nice to get everything done in one place!! Coupons received in the mail were an added bonus!! More

First class customer care To sum this up: My 8 year old daughter said (This is the best dealership we been in). It was that good. Great experience for me and my daughter. To sum this up: My 8 year old daughter said (This is the best dealership we been in). It was that good. Great experience for me and my daughter. More