Carolina Volkswagen - Service Center

Antique VW parts You found antique VW parts, other dealers would not look for. Open on Saturday is a big incentive. Olga has good cookies, candy & hugs. Look forward t You found antique VW parts, other dealers would not look for. Open on Saturday is a big incentive. Olga has good cookies, candy & hugs. Look forward to seeing more of Carolina VW and sweet Ms. Olga. More

Kudos to Morris-service manager He made everything right with my situation that I had been dealing with on my car for over a month now of bringing it in and being told it was fixed f He made everything right with my situation that I had been dealing with on my car for over a month now of bringing it in and being told it was fixed first by Olga and he mechanic and then by Mike and his mechanic. I went straight to the general manager Richard who connected me with Morris and promised me the issue would be resolved and indeed it was and he even had my car washed inside and out! He went the extra mile. Just hate it took complaining to managers before it got resolved. More

Good Customer Service One of the best service centers I've ever dealt with. Olga and her team did everything possible to get me in and out asap. One of the best service centers I've ever dealt with. Olga and her team did everything possible to get me in and out asap. More

Good job They did a very nice job and they were very friendly. The coffee in the lobby was outstanding. Also love the look of the building! They did a very nice job and they were very friendly. The coffee in the lobby was outstanding. Also love the look of the building! More

Monday July 29, 2019 I have always been impressed with the service we have received here. Professional and courteous. I have been bringing my 2010 Passat (purchased preown I have always been impressed with the service we have received here. Professional and courteous. I have been bringing my 2010 Passat (purchased preowned at anothe sealer) since bought it in 2013. The service team has always done a great job. The excellent customer service is complemented by Mr. Brown shuttle. Nice touch and thanks. More

Paid twice as much as expected for a car battery. The battery for my VW Golf Wagen was twice as expensive as expected as it only was available from the dealer. This is not a reflection on the dealer The battery for my VW Golf Wagen was twice as expensive as expected as it only was available from the dealer. This is not a reflection on the dealer personnel or the service that was provided. The service was excellent, and personnel were professional. More

Great Service and Communication Olga was awesome to work with. She was personable and communicative. She explained the issues and gave options to get a resolve. My car is riding w Olga was awesome to work with. She was personable and communicative. She explained the issues and gave options to get a resolve. My car is riding well ! More

Peace of Mind Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to work, gave me updates all day and then sent a car to pick me up when my car was ready. Was upfront about the cost. And then Olga went over everything with me once I was back at the shop. More

Friendly, Good Service Olga was very helpful and everyone was very friendly and I didn’t feel like I was being up sold like I have at other dealerships. Olga was very helpful and everyone was very friendly and I didn’t feel like I was being up sold like I have at other dealerships. More

Service Advisor - Mike McClaskey was great!!! Mike McClaskey the service advisor is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! W Mike McClaskey the service advisor is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! When someone tells me they will call you back, that is what I expect. That builds trust with the company that you are dealing with. The car seem to run fine coming home but I have not driven it more than 40 miles, yet. I will add though, anytime Carolina Volkswagen has serviced my car, I have not had to go back with same problem. More