Carolina Volkswagen - Service Center

Thank you Mike McClaskey! Excellent repair service! My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The previous, lacked integrity, and honesty. Because of this new management team, I now feel more confident buying a new car from Carolina VW in the future. Please don't leave! More

Accurate, Fast & Polite I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular time was by far the BEST! I woke up to a dead car, got a jump to make it to the dealership, late to work already now by 20mins they found out the issue, replaced my battery at a great price. I mean amazing. Love the guys there ! More

Service appointment Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks More

Painless service visit I appreciated them offering me a shuttle to my work so i did not have to wait on my Atlas. They figured out what was the noise was and have ordered t I appreciated them offering me a shuttle to my work so i did not have to wait on my Atlas. They figured out what was the noise was and have ordered the part for the repair. Everyone I dealt with was helpful and friendly. More

Inspection completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with th completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with the service received at Carolina VW! More

new key fob the waiting area is super comfortable w/ fast wifi. starbucks coffee is fresh & delicious. soda & snack availability is definitely a plus. the wait the waiting area is super comfortable w/ fast wifi. starbucks coffee is fresh & delicious. soda & snack availability is definitely a plus. the wait took a little longer than my expectation. 1 1/2 hours to program my new key fob. 1 hour would hav been nicer. that last 1/2 hour was a pain. but am happy to hav my new key working. More

August 7 2019 service This was just for the annual NCDOT inspection. I purchased my VW at this dealership and it is now 6 years old. All of the service for this vehicle h This was just for the annual NCDOT inspection. I purchased my VW at this dealership and it is now 6 years old. All of the service for this vehicle has been performed at this dealership and it has always been excellent. More

Needed a new key Talked with Mike McClaskey by phone to order a new key for the 2014 Jetta I bought from a private owner. It took 2 business days (over a weekend) for Talked with Mike McClaskey by phone to order a new key for the 2014 Jetta I bought from a private owner. It took 2 business days (over a weekend) for the key to arrive. Mike called me to say that the key was in. He didn't have a service slot for that very day, but I offered to come do my work in the waiting room for as long as it took him to work in the programming that my new key needed. Mike was happy with that. I was there about 2-1/2 hours before Mike announced that my new key was ready. He also answered some other questions and promised to get back to me by phone when he could do some research about one of them. The only downside is that getting a single key made is hugely expensive ($263). More

Great service. Had my car in for routine service- 20,000 miles. Not only did Olga check me in, she took the time to show me how to adjust a dashboard display I didn’ Had my car in for routine service- 20,000 miles. Not only did Olga check me in, she took the time to show me how to adjust a dashboard display I didn’t know how to work. My service tech- Mike McClaskey- let me know what was needed and that it wouldn’t take long. Everyone was very friendly and helpful. The dealership is clean and the waiting room is comfortable. More

Great and informative Service was great and very informative. There was a little bit of a wait due to the amount of people coming in for a service, but I had planned on tha Service was great and very informative. There was a little bit of a wait due to the amount of people coming in for a service, but I had planned on that. Mike was very kind and attentive to my car. More