Carolina Volkswagen - Service Center

I have been bringing in my VW since 2003 and I've never had a problem. They have always been to the point and even done some things they didn't have to do. They also don't seem to have a lot of turnover, had a problem. They have always been to the point and even done some things they didn't have to do. They also don't seem to have a lot of turnover, as I have been dealing with some of the same people since I bought my first VW in 2003. More

My silver vw Jetta is 10 years old. I have had outstanding service from Joerg Kuehni through out the years, as I have had repairs and maintenance done through him. He tries to get a loaner car whe outstanding service from Joerg Kuehni through out the years, as I have had repairs and maintenance done through him. He tries to get a loaner car when the repairs need time to get the parts. I am on a fixed income so I have to watch costs and he gets the best price for what is required. He is always helpful even when he is extremely busy at the shop. More

Jeorge helped me with everything! He was very friendly and explained what was being done. I ended up spending alot more money then i has expected, however Jeorge explained too me how everything was necess and explained what was being done. I ended up spending alot more money then i has expected, however Jeorge explained too me how everything was necessary and i did not feel that they were doing extra things just to make a quota..or extra money. I was very please with my visit! More

I have taken my car to Carolina Volkswagen for the past 8 years. Joerg has always been my "go to" guy. He is always patient with me, polite and communicates well. I suspect that working in the service depart years. Joerg has always been my "go to" guy. He is always patient with me, polite and communicates well. I suspect that working in the service department can be trying, no one likes to have car trouble not to mention the bill. I have never observed anything but a professional friendly attitude from Joerg. I also want to mention Lee, he usually does the work on my car and I have been so satisfied with his work. At a unusullay trying time for me, i had car trouble... it was expensive....he stepped in to help me understand the problem with my car. They have always treated me with respect and that is much appreciated and goes a long way. I will always use Carolina Volkswagen for service. Unless i win the lottery and upgraade to an Audi. More

I brought my car in for service that fell under my warranty. The service staff was very responsive and thorough in explaining to me the service being performed. The quick turn around really made my warranty. The service staff was very responsive and thorough in explaining to me the service being performed. The quick turn around really made my service experience hassle free. Thank you so much! More

I purchased my Passat from Carolina VW 10 years ago. Over this time I’ve use the dealership for service and have never had a bad experience. For the past 6 years I’ve worked with Joerg to schedule my service this time I’ve use the dealership for service and have never had a bad experience. For the past 6 years I’ve worked with Joerg to schedule my service and I have to say he is the main reason I keep coming back. He always takes time to explain everything and I feel he is honest, professional and cares about his customers. In fact, several years ago I went to leave work and my battery was dead. I happened to catch Joerg before he left work. In the pouring rain, he brought a battery to my workplace and installed it for me! He definitely went above and beyond the call of duty. Thanks Joerg! More

The car had a recall and other issues that I need advice/quotes on for repairs. It also needed to be inspected and Carolina VW was able to complete all my requests in a timely and professional manner advice/quotes on for repairs. It also needed to be inspected and Carolina VW was able to complete all my requests in a timely and professional manner. I was pleased with the total quote for the repairs as well and felt that I was always treated with respect and honesty at all times. The car looks great and is running well and I will return to Carolina VW for all future oil changes and or other maintenance issues that may need attention. More

Purchased two vehicles from Carolina VW and have usually had service work completed there. Quite professional. While there, I completely enjoy looking at the new models which I cannot afford to buy. And had service work completed there. Quite professional. While there, I completely enjoy looking at the new models which I cannot afford to buy. And i find the waiting area quite useful and quiet to get work completed. More

Very good professionals, very responsible with time. They got the best Mechanic, Bill and Joerg, my service rep. is absolutely efficient, knowledgeable and updated. parts are quick, place is neat and organiz got the best Mechanic, Bill and Joerg, my service rep. is absolutely efficient, knowledgeable and updated. parts are quick, place is neat and organized. The display of new cars and information is awesome. Lorena Riedener More

I recently visited Carolina VW for my first service appointment since buying my 07 Passat several months ago. While I did not purchase my vehicle from Carolina VW, Brian (employee I work with) treated appointment since buying my 07 Passat several months ago. While I did not purchase my vehicle from Carolina VW, Brian (employee I work with) treated me as if I was a valued original customer. The customer and automobile service at Carolina VW was top notch! Also during this visited I walked the lot to view some of the new cars, I could not have been on the lot for more than a few seconds before I was approached by a salesman and asked if I need any help. All though I am not in the marketed for a new car when the time comes, this is the type of service that will stand out and bring me back to Carolina VW. More