Carolina Volkswagen - Service Center

Brian is very helpful. He set up my appointment with very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice that will allow us to keep our car on the road for many more miles. Trust is the key and he has earned mine. I have taken my car for service by the VW dealership in Huntersville. There, they could not get there hands deep enough into our wallet. They did not establish any sense of trust and they lost our business. My experience has been a 180 change from this and we are thankful. We appreciate his assistance. Thanks. More

Excellent service work performed by entire auto shop team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle service was also provided to help me in reaching my place of work while all service work was being performed. More

This was my first visit to the Carolina Volkswagen dealership and as soon as I walked in the door I felt right at home. I was greeted right away with a smile and felt very welcome. The hospitality was dealership and as soon as I walked in the door I felt right at home. I was greeted right away with a smile and felt very welcome. The hospitality was great, and all customer areas were very clean. The dealership seemed very well taken care of overall, and the staff was very facilitating. More

John worked very hard to get to the bottom of a very difficult check enginge light repair. It took multiple days of research and trapping to hone in on the problem. He did not take any short cuts; he st difficult check enginge light repair. It took multiple days of research and trapping to hone in on the problem. He did not take any short cuts; he stayed with it until the exact cause was found. My wife and I travel a lot and he was helpful in getting a loner car when he did not know how long the repair would take. More

We have taken our two Volkswagons to this dealership for service over the past two years, we have a Jetta and a Tiguan. Calling for an appointmnet is always easy, fast and friendly. This dealership has alw service over the past two years, we have a Jetta and a Tiguan. Calling for an appointmnet is always easy, fast and friendly. This dealership has always provided good, honest, friendly service. I would highly recommend this dealership for service and / or to buy a Volkswagen. One of the reasons I did buy a Volkswagen is becasue of the service and the friendly staff. I use the free and simple car wash alot aslo. I appreciate it...cindy More

Service manager Brian was very pleasant and was extreemly helpful in answering our questions. The service performed in the shop, which was a routine 70k service, and was done by Lee, who did a top notch job. helpful in answering our questions. The service performed in the shop, which was a routine 70k service, and was done by Lee, who did a top notch job. We also had a part replaced for cosmetic reasons and the work was done excellently. More

Each time we visit Carolina VW, the service advisors (especially Jorg and now John)have been courteous, helpful and most efficient. It would probably benefit the owners if they could set the price for l (especially Jorg and now John)have been courteous, helpful and most efficient. It would probably benefit the owners if they could set the price for labor and parts. Lol But we know better. Thanks and keep up the great work More

Each time I've dealt with Carolina VW, I've had a great experience. They are very friendly, courteous and the communication is awesome! You were waiting for a part and Brian called to let me know. This experience. They are very friendly, courteous and the communication is awesome! You were waiting for a part and Brian called to let me know. This was extremely helpful in order for me to adjust my calendar. This is the 1st time I've used the roundtrip shuttle service and I didn't have to wait around to get a shuttle back to work. I was in and out and due to my schedule, that means a lot. On the return, I was called just before they arrived so I was able to get some business taken care of instead of standing around waiting for their arrival. The driver was absolutely fabulous. He was also friendly, courteous and very respectful. The detailing was done well but not as good as the last time. More

Dan in sales was very nice, one of my key transmitters needed to be reprogrammed and I arrived shortly before the department was closing at 6pm on Monday, he graciously helped me reprogram my fob. I made needed to be reprogrammed and I arrived shortly before the department was closing at 6pm on Monday, he graciously helped me reprogram my fob. I made an appointment through Brian that day for an oil change on Wednesday. I had just purchased a used VW from a Hyundai dealer that Monday and they put the wrong type of oil into the car. I had my oil changed on Wednesday in which Brian in service took care of. They made me aware that I needed new tires. Everyone was very friendly and helpful. More

I always take my Passat, and my daughter's Passat as well, to Carolina Volkswagen for maintenance. My service contact is Yoerg. Yoerg is very knowledgeable about mechanical issues, and most personable well, to Carolina Volkswagen for maintenance. My service contact is Yoerg. Yoerg is very knowledgeable about mechanical issues, and most personable with genuine concern for the customers' apprehension of required service. He clearly explains the options and their cost and sericeability for the issue at hand. Som performs the work on my car and is always conscientious and reliable. More