Carolina Volkswagen - Service Center

Am thinking I will take my smaller repair issues elsewhere next time. Well over $100 for an oil change, tail light replacement and nail in a tire fix. Seems very extreme! Also, if you are going to w elsewhere next time. Well over $100 for an oil change, tail light replacement and nail in a tire fix. Seems very extreme! Also, if you are going to wash the car as part of the service, then do a decent job. More

My Volkswagen Routan 2009 was in service for 24,000 mile maintenance, state inspection and replace wiper blades. Brian Moyer helped me with the appointment and he was very helpful, friendly and professio maintenance, state inspection and replace wiper blades. Brian Moyer helped me with the appointment and he was very helpful, friendly and professional like always. I am very happy and thankful with the service. Sincerely, Marbeluz C. Rowe. More

Needed headlight replaced. Got me right in and out! Very friendly! Very pleased with the cost also. Have had other service done also. Also very informative. No problem getting a rental care while m Very friendly! Very pleased with the cost also. Have had other service done also. Also very informative. No problem getting a rental care while my car was being serviced. Would definitely recommend Carolina VW! More

New vehicle had obstinate creaking and rattling noises - John and his tech team kept at it until the issue was resolved. They found that the original factory assembly had ommitted several body to chassis r John and his tech team kept at it until the issue was resolved. They found that the original factory assembly had ommitted several body to chassis rivets. It required removing several interior finish panels to find the sources of the noises. They fixed it, the noises are gone, and the interior panels show no traces of ever having been removed. Good Job guys! More

My 2010 Jetta TDI developed an oil leak at 16,000 miles. From reliability standpoint this was disappointing, but the in-warranty repair was conducted professionally. Brian showed me the source of the leak From reliability standpoint this was disappointing, but the in-warranty repair was conducted professionally. Brian showed me the source of the leak while car was on the lift and explained what had caused it. He consulted with corporate engineers to identify a fix, making me feel comfortable that it would return the vehicle to original condition and not just a patch up. The loaner was a new Beetle with 2.5 liter gas engine. As well as the car performed, I still missed the response of the 2.0 diesel in my Jetta. Based on this contact with the dealer, I rate the experience as great. More

Carolina Volkswagen was very quick with the solutiion to my problem and recommeneded the way to handle and I was pleased . When I take my car for service service and parts dept are always very helpful to fi my problem and recommeneded the way to handle and I was pleased . When I take my car for service service and parts dept are always very helpful to fix or advise of the solution .I always know the price of the service before the work is started and always explained to me what steps willbe taken .If a car is needed I am provided one also. More

John was extremely courteous and helpful and communicative. He gave me a loaner and kept me informed about the service issues. I'm assuming the quality of the work was good because, in the pas communicative. He gave me a loaner and kept me informed about the service issues. I'm assuming the quality of the work was good because, in the past, I haven't needed to return for the same issue. The cost of the work seemed high, but I don't know standard rates. The high standards of customer service mean a lot though. More

Car was in for 10,000 miles service. Service personnel were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the qual were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the quality of service was great. Overall experience was great no problems to report. The service was included with the lease so no charge afterwards is great! More

Sales service was excellent and Service department is excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pri excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pricing isn't always fun, but for the service quality it is worth it. More

I always receive great, prompt, friendly service from John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I have my car serviced and drive away. Thank you very much! More