Carolina Volkswagen - Service Center

Service team is TOPS! Charles and Mick are class guys. Perfect way to add personal attention — and personality — to the aftermarket most VW owners will experience most ofte Charles and Mick are class guys. Perfect way to add personal attention — and personality — to the aftermarket most VW owners will experience most often. Well done! More

Serviced car I took my car in to get serviced after my engine light came on and the whole experience was excellent. Charles gave me updates as they worked and expl I took my car in to get serviced after my engine light came on and the whole experience was excellent. Charles gave me updates as they worked and explained everything in detail to me. I highly recommend going to this location for all car needs. You will not be disappointed. Thanks, Charles! More

Charles the Champion! I had my car towed to Carolina Volkswagen because AAA roadside service said that my car problem was not a battery issue but probably a starter or an a I had my car towed to Carolina Volkswagen because AAA roadside service said that my car problem was not a battery issue but probably a starter or an alternator. (been using Carolina over 20 years) The battery in the car was a AAA battery that had been installed less than a year and half earlier (as a roadside service). Charles from CVW had a diagnostic run. He said it was the battery. Indeed it was. So AAA sent a wrecker back over to Carolina Volkswagen. I was told by AAA they would have a battery and install it . Well they didn't. They said they had to haul it to AAA Automotive a couple of miles down the road to check it out. I was not at the dealership, I was at work so Charles said, " Can't you just install the battery so the lady can have her car?" They wouldn't do it! So AAA hauled the car away and the next day admitted it was a bad battery as Charles had stated earlier. I picked up my car at the AAA place. Parts of my car were sitting in the passenger's side floorboard. I went back inside...a man came out and put my car back together. When I cranked my car a warning light came on indicating that I needed an outside light bulb. I wasn't about to go back in to AAA. I called Charles. He said come on in we'll fix you up. He and his co-worker Mick Marshall did. It was a Saturday afternoon. The work was completed in a few minutes and my car had been run through the wash when it was done, Charles & Mick you are my heroes!!! I will always be a loyal customer! AAA was ruining my weekend...you Carolina Volkswagon turned it around More

VW Family In our family, we have been the proud owners of nine different VW models over the years from this dealership. That one sentence says it all! I curre In our family, we have been the proud owners of nine different VW models over the years from this dealership. That one sentence says it all! I currently drive a Touareg and love it! Our daughter drives a VW Routan, so we have the assurance of knowing the grandchildren are riding in safety from the vehicle standpoint. Vehicle maintenance service and inspection are always quick, smooth, and uneventful. Next, I'll probably be back in a Bug because that's just how I like to roll. Thank you East Independence VW! More

Excellent customer service and car maintenance service. Excellent Customer Service and Car Maintenance Service. Brought my car in at 7:30 for routine maintenance on a 2017 Jetta bought in October 2016 on a Excellent Customer Service and Car Maintenance Service. Brought my car in at 7:30 for routine maintenance on a 2017 Jetta bought in October 2016 on a Friday morning and was dealth with in a professional and friendly manner. More

What else is there to say... these guys are awesome! MY wife and I have 100K miles on our first ever VW that we have owned. We fell in love with the CC model when we first saw it at the North American Au MY wife and I have 100K miles on our first ever VW that we have owned. We fell in love with the CC model when we first saw it at the North American Auto Show in Chicago back in 2009. Jump to 2012, and we had the opportunity to own not only our first CC, but our very first VW. Question we had from the beginning was who would we trust to work and perform service on this German made car. We came across Carolina Volkswagen about a year after we had purchased the car, and it has never been anywhere else since! We trust Carolina Volkswagen with our CC that we love. Put it this way - we all go to our doctors for annual checkups and such. My wife and I think of Carolina Volkswagen as our doctor of choice for our CC, no doubt. They absolutely strive for customer service excellence, and indeed deliver! We have worked with Carmen several times, as maintenance and other service requirements came about, and always have felt that she, and Carolina Volkswagen were customer driven, seeking to stand out from the other VW dealerships in the area. We have been nothing but completely satisfied with the customer service we have received from Carolina Volkswagen, as well as their expertise and skillset working on our VW. We can't wait to get our second VW from them... hopefully a new 2019 VW Arteon when they finally arrive here in the US. More

Fast Friendly and Professional I have regularly used this store to maintain and repair my Volkswagens. I get consistently good honest recommendations and service. Always done by the I have regularly used this store to maintain and repair my Volkswagens. I get consistently good honest recommendations and service. Always done by the time promised. I feel like they are trying to be my shop for the long haul and not trying to make a quick buck. Thanks for the great service. More

Fast and helpful They did exactly what I asked for and was able to get me in and out after 30 minutes with oil change and 30000 mile inspection. I was 20 minutes late They did exactly what I asked for and was able to get me in and out after 30 minutes with oil change and 30000 mile inspection. I was 20 minutes late for the schedule appointment and still helped me. More

Great staff and service. I was pleased with the agent who helped me. He was not trying to sell me anything I did not need and I felt compelled to give Charles Hedrick a good r I was pleased with the agent who helped me. He was not trying to sell me anything I did not need and I felt compelled to give Charles Hedrick a good review for his integrity. More

Great customer service My battery died on me so I got a jump called Carolina VW and Charles got me right in. They got me all fixed up and out the door in 15 minutes. That My battery died on me so I got a jump called Carolina VW and Charles got me right in. They got me all fixed up and out the door in 15 minutes. That was awesome!!! Charles also mentioned to me that when I had some time to call for an appointment to fix the airbags that were under a recall. He explained that it would take about an hour to fix. I appreciate his detail as my time is valuable and the last thing I want to do is sit in a dealership. Thanks again Charles !!! Also love the new VIP card program More