Carolina Volkswagen - Service Center

Ruined my rear window “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change and it’s first NC inspection. They said the window tints wouldn’t pass but “their” detail guy could remove them for a fee. I agreed so that I wouldn’t damage the rear window defrosters. I spent hours at the dealership waiting for them to finish. I finally get called into the back of their garage and told that the detail guy was having a hard time with the removal. Their VW mechanic said I wasn’t going to be charged because the detail guy took all day and didn’t finish the job but they passed my car’s inspection. I agreed and left because after half the day I had had enough. A few days later I try to defog my back window and only one zigzag stripe works. I reach out to the dealer and try to get it fixed and they say the dealership didn’t remove the tint so they are not responsible. Worst customer service I have ever experienced. They recommended a service, had it performed on their property, in their garage, but refuse to take responsibility for the damage. More

Amazing service! Charles helped me when I came in to service my vehicle. The whole team was professional, quick and spotted a problem with my tire. Charles worked wi Charles helped me when I came in to service my vehicle. The whole team was professional, quick and spotted a problem with my tire. Charles worked with me to get my little bug fixed before I scooted out on the road. The customer service really goes above and beyond and I will definitely be back. More

Great Communication The staff here is very knowledgeable and can tell you when you need to do certain things. They show you what they are explaining. Carmen is very kind The staff here is very knowledgeable and can tell you when you need to do certain things. They show you what they are explaining. Carmen is very kind and knows what she is doing. Everyone is well majored! More

Saved my business Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to listen to me about scheduling my 130,000 mile service for my VW. Not being my first VW, I knew that was not a simple maintenance visit. I had wanted a loaner or other mode of transportation for the known 4 + hour down time. I was told repeatedly that the 130,000 mile service was a simple service and that my only option was to wait. I gave in to the repeated wrong information and took my laptop to the dealership to do my work while waiting for the quoted one hour service. Charles had the displeasure of breaking the bad news to me, it was, in fact, going to be a four hour service. I blasted him with the conversations and emails I had with many members of the staff about this being only a one hour service. Charles secured a loaner, explained in detail the actual service to be performed and time to be performed. He gave me his personal phone number to reach out to him for my service needs as they would be addressed in a correct/prompt/timely manner. I informed Charles that I was out of town and drove past a VW dealership as well as driving past another VW dealership in Charlotte just to make this one hour appointment. Because of Charles' attention, I will no longer look at dealerships I might pass, but continue to look to a dealership I shouldn't pass, Carolina Volkswagen. Thank you Charles, job very very very well done! More

Good Customer Service I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and p I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and patient. More

First visit. Inspired by the courtesy, product knowledge. I have found a home for my vs Eos. I am pleased with every aspect of my experience.Thanks to Charles, Mick and the others who assisted. I have found a home for my vs Eos. I am pleased with every aspect of my experience.Thanks to Charles, Mick and the others who assisted. More

Another satisfied customer I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to m I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to my concerns and provided a possible work-around. When that failed to resolve the problem, he immediately referred me to a on-site subject matter expert who determined my vehicle needed to come in for further examination. I then learned Carolina VW offers a concierge service that I found very convenient. David Brown drove a loaner car to my home and drove back with my car to their service department. A few hours later, Mick called to tell me the issue was found and has been resolved! An hour later, David returned my car and drove back in the loaner. I am very pleased with Carolina VW and will continue to work with them in the future. More

Excellent service! I was able to get an appointment easily. The work was done quickly and I didn't have to wait long at all. service! I was able to get an appointment easily. The work was done quickly and I didn't have to wait long at all. More

Always great. Always get great here. Carmen is super kind and professional. Walked around the lot while waiting and chatted with Ben. I really liked his sales style Always get great here. Carmen is super kind and professional. Walked around the lot while waiting and chatted with Ben. I really liked his sales style. Will definitely be back when I'm ready to buy. Always nice to see employees that love the brand as much as I do. More