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Carolina Volkswagen - Service Center

Charlotte, NC

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344 Reviews

344 Reviews of Carolina Volkswagen - Service Center

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March 29, 2019

Reasonable cost and excellent service. The service manager Olga Hamby, when out of her way to to get both my vehicle serviced. This was just oil changes but I have had other services done b More

by HGREENE6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga Hamby
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are lucky to have Olga on our team! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 29, 2019

satisfied with work. VW made my appointment and finished within acceptable time. Everyone was friendly and helpful. It was nice to have coffee and snacks in the waiting ro More

by stmdjevie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John at desk in service department..
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 27, 2019

New Head light I have to tell you that I will go maybe a little but she is so mighty! I am amazed at how quick and organize she is and always has a smile when worki More

by SUSANVOLZ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! Olga is great, we are lucky to have her on our team!! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 26, 2019

20000 mile car inspection There was great customer service and I felt like I was in a very friendly environment. I would definitely return to this Volkswagen and will be recomm More

by CASEYBURNETT.814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Albino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Testa, Charles Hedrick, David Brown, Victoria Irizarry, Venus Linares, Karol Zawadzki, Ernesto Bonita
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Casey! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 26, 2019

Exceptional Customer Service Dropped in Saturday morning needing service for my VW . I did not have an appointment. John worked me in and got me out in less than 2 hours. John was More

by JRBRIDGES2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (JJ)
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 24, 2019

30,000 Mile Service Had an appt at 10A. Dropped my Touareg off and service was completed within the timeframe promised. Olga was very knowledgable about what my vehicle n More

by milesintrail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 24, 2019

Great👌 They always give a professional services👍 make you feel comfortable & they have a good prices and you have warranty and any service that you get from More

by astridkrisel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. John
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 23, 2019

Awesome Customer Service EXCELLENT,EXCELLENT, EXCELLENT customer service. I would recommend this dealership 100%. Wouldn't take my VW anywhere else. All of the workers there a More

by LATOYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms.Olga
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! Thanks again for sharing!

March 22, 2019

Best car service ever It was such a pleasure to find a VW dealership that everyone was pleasant nice checked in on me. Even had a woman doing nails. I will definitely do More

by redcat50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown, Victoria Irizarry
Apr 01, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your experience! We appreciate your business and trusting us with your vehicle needs! (and Nails!) Thanks again for sharing!

March 22, 2019

Disorganized Do not recommend using the Sevices department at this location. They confused me with a different customer and serviced my car without my consent. Too More

by shmem123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ulga
Apr 03, 2019 -

Carolina Volkswagen responded

Thank you for taking the time to leave feedback. Please accept our deepest apologies for the confusion. Your feedback helps us get better. If you have any questions or comments please call me. Ken Shields 704-537-2336.

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