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Carolina Volkswagen - Service Center

Charlotte, NC

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344 Reviews

344 Reviews of Carolina Volkswagen - Service Center

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May 10, 2019

Excellence This was one of the best experience I have had At Carolina Volkswagen. From my arrival to leaving, I felt like a valued customer. I was treated like More

by HRHMELB27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga originally from Greece
May 10, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 10, 2019

The Bestest. I’ve been a customer of Carolina VW for over 5 years. Every time I em there I am continuously impressed with their courtesy and professionalism. From More

by JEFF DAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Albino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brown
May 11, 2019 -

Carolina Volkswagen responded

Thank you for your wonderful review. Richard and David are valued employees of Carolina VW and it is nice for them to get such a positive review. Richard Crosby General Manager

May 09, 2019

A pleasant place This is a pleasant place to take your VW for great service. The clerks were friendly and the work was finished ahead of promised time. More

by mylyn919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The 2 ladies that do the intake. Also Ken, who stepped in to take me home.
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

Good service gives me a sense of piece of mind. always take my car to Carolina Volkswagen for service on my jetta. My experience was exceptional. More

by keishalockhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Keisha! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

The Experience was Great Because the service that I got was fast and good and they explain to me what was going on with the car and how long it was going to take to fix it More

by JMAE704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Albino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brown, Venus Linares, Christina Bartolotta, Brandon Yassine, Michael Kelly, Doug Tamras
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

Inspection done in 30 minutes! Carolina VW’s service department is outstanding - helpful, knowledgeable, efficient, and budget conscious. And the waiting room is even a great place More

by DMSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

Excellant service I had the best service advisor her name was Olga she was fantastic. I wont bring my car to anyone else. Thank you for being a great dealership More

by herrle2139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! Olga is great!! We are lucky to have her on our team! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

Awesome service Came in with a long wait and they made sure I got out quickly and efficiently. Always take care of their people and they have snacks. More

by ANDRE86s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Andre! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 07, 2019

Somewhat disappointing The turn around time was very slow; it took 2 working weeks to find and fix an electrical problem, two air filter box screws were left loose, the ca More

by SEEGASMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenneth Shields
May 10, 2019 -

Carolina Volkswagen responded

We apologize for the delays in the repair of your vehicle. I appreciate the feedback and will happily offer you a free car wash at your convenience. Richard Crosby General Manager

May 06, 2019

Great place The service was great. They seemed to be a little bit busier than usual, but even despite that, they still provided excellent service and were very he More

by Mhildeb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 07, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

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