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Carolina Volkswagen - Service Center

Charlotte, NC

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344 Reviews

344 Reviews of Carolina Volkswagen - Service Center

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May 27, 2019

Windscreen repair Thought it was going to be a simple adjustment as my wind screen was stuck. Quoted $1,800 For the job. Taking it elsewhere to get another quote More

by MARC6202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 29, 2019 -

Carolina Volkswagen responded

Thank you for your feedback. Original manufacture parts are more expensive that aftermarket parts but they last longer and are designed to work with your vehicle. Please feel free to reach out if you have any questions or concerns. Ken Shields 704-537-2336 Parts and Service Manager.

May 25, 2019

Good experience Olga was very helpful. Service department kept me informed of progress. Work was completed on the expected time frame. The car was delivered clean and More

by RMT1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 27, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 24, 2019

Comfortable Needed to wait for delivery of part for my car. So I wouldn’t have to come in the next day. They were nice to let me wait since I live 1 1/2 hours fro More

by BARBARAJSAMMONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 27, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 22, 2019

Fast service The service tech was helpful and offered a couple items for solutions to the issue with our car. We were very pleased with the service. More

by LLFINLEY13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 22, 2019 -

Carolina Volkswagen responded

Thank you for the great review. Thank you for choosing Carolina VW. We appreciate your business. Richard Crosby General Manager

May 16, 2019

Great Customer Service Olga's customer service is beyond expectations. I love to have my car serviced at this dealership, because she always makes sure I know what is going More

by Derrick Rivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 16, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Derrick! We are happy to hear about your service experience! We are lucky to have Olga on our team! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

Great The service was completed in a timely fashion. And the staff was very professional. Great servics by great people. I would recommend this vw dealer. More

by Fdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 16, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

My experience was a good one They were professional and everyone was attentive. They didn’t try to give me a long list of things wrong with the car and the wait wasn’t extremely More

by Vicky0703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Customer service ladies sorry I don’t remember their names due to shorter memory issues and the nail technician, David Brown
May 22, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

Great Experience Olga was amazing and made the overall experience great. Even when something was misquoted she took the time and effort to make things right. A+ More

by MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 22, 2019 -

Carolina Volkswagen responded

Thank you for the great review. We are lucky to have Olga on our team! Thank you for choosing Carolina VW. We appreciate your business. Richard Crosby General Manager

May 15, 2019

AC service and repair My cost of repair for a complete AC overhaul was too expensive. I tried to work it out but was unsuccessful and will now go to independent for my VW More

by dave.chandler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olga
May 22, 2019 -

Carolina Volkswagen responded

Thank you for your feedback. Original manufacture parts are more expensive that aftermarket parts but they last longer and are designed to work with your vehicle. Please feel free to reach out if you have any questions or concerns. Ken Shields 704-537-2336 Parts and Service Manager.

May 11, 2019

VW Bug Door Repair Olga was incredibly awesome helping me with my repair needs! I have been using Keffer VW for service since they are 5 miles from home. However after More

by ERM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Olga
May 11, 2019 -

Carolina Volkswagen responded

Thank you for the wonderful review. We are so pleased that we could resolve your issues. Richard Crosby General Manager

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