Carolina Volkswagen

Sales and Service Great customer service and informative of the steps of the buying process along the way. Was offered many times beverages, etc to make my time there c Great customer service and informative of the steps of the buying process along the way. Was offered many times beverages, etc to make my time there comfortable. More

Peace of Mind Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to work, gave me updates all day and then sent a car to pick me up when my car was ready. Was upfront about the cost. And then Olga went over everything with me once I was back at the shop. More

Friendly, Good Service Olga was very helpful and everyone was very friendly and I didn’t feel like I was being up sold like I have at other dealerships. Olga was very helpful and everyone was very friendly and I didn’t feel like I was being up sold like I have at other dealerships. More

Service Advisor - Mike McClaskey was great!!! Mike McClaskey the service advisor is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! W Mike McClaskey the service advisor is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! When someone tells me they will call you back, that is what I expect. That builds trust with the company that you are dealing with. The car seem to run fine coming home but I have not driven it more than 40 miles, yet. I will add though, anytime Carolina Volkswagen has serviced my car, I have not had to go back with same problem. More

Great service My car was in bad shape and was miles away from complete destruction. Olga was great in making sure I was taken care of and helped me not stress out a My car was in bad shape and was miles away from complete destruction. Olga was great in making sure I was taken care of and helped me not stress out about this. More

Maintenance Very attentive / professional staff and very helpful and friendly; Olga was very helpful for my issue and helped us with our problem with our beetle Very attentive / professional staff and very helpful and friendly; Olga was very helpful for my issue and helped us with our problem with our beetle More

horrible service and management I have a warranty on my car and they took 2 weeks to call mE back about it they refused to cover any of the problems with the car then later on said t I have a warranty on my car and they took 2 weeks to call mE back about it they refused to cover any of the problems with the car then later on said they can’t help me that they sold me a car with problems and did not state anything about it, do not buy from this dealership they will over charge you for everything and the customer service is horrible. More

Check Engine Trouble Dealer and staff, especially Mike, helped correct check engine light issues with my vehicle. This is the second time I have come in for this issue, e Dealer and staff, especially Mike, helped correct check engine light issues with my vehicle. This is the second time I have come in for this issue, each time a different vehicle, and each time I felt I was being treated fairly and honestly. More

Quick and efficient service I received the oil change and 40k service in a timely manner. Olga took very good care of me. I would continue to bring my car here I received the oil change and 40k service in a timely manner. Olga took very good care of me. I would continue to bring my car here More

Poor attention by service advisor The service took over a week to perform a simple task, not the problem. The service advisor never called me with any details or kept in touch about t The service took over a week to perform a simple task, not the problem. The service advisor never called me with any details or kept in touch about the extra time. I had to call and ask what was going on. I asked the service advisor to put my temporary tag in the car so it would not get stolen. She agreed to do so. When I received the car my tag was not on or in the car. Initially she told me I had not left my plate, then she later found it in the service bay. After paying my bill she then asked me to give her high marks on this survey. At the very start she said she would keep me informed but I had to make the calls. The bright spots were the actual service performed on the car and the driver who was very pleasant with my drop off across town. I would also have to say the service advisor was always friendly and pleasant even if she was lax in her duties. More