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Carolina Volkswagen

Charlotte, NC

4.0
567 Reviews
Welcome to Carolina Volkswagen in Charlotte! We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing! Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle. If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available. We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own. If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information. Visit the team at Carolina VW and join the family!
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7800 E Independence Blvd

Charlotte, NC

28227

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Showing 567 reviews

August 28, 2019

GREAT experience! Quality customer service and willingness to help us select a vehicle that both fit our needs as a family, and stayed within our price range. Excelle More

by mslee.studios
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Viton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Tamras, Richard Crosby
Aug 28, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Melinda! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! Enjoy your new Atlas! We look forward to serving you in the future!!

August 27, 2019

Battery Thank you! I was a walk in... My battery died that morning, I got a jump start and came directly there. I was helped immediately!!! Thank you!! More

by ANDREASMITH.AS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McClaskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brown, Morris Maines
Aug 28, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Andrea! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

August 23, 2019

The best!!! Mike greeted me as I arrived, established reason for my visit, and took care of me to the end. Very professional and qualified. I will return and sp More

by Dennis R Fortier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McClaskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Dennis! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

August 23, 2019

2 hour wait for inspection/oil change Made an appointment 2 weeks ago for an inspection/oil change. Staff was friendly. Wait time was 2 hours which is unacceptable. Will not return. More

by BTYLERBACKUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike McClaskey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Carolina Volkswagen responded

My name is Morris, I am the new Service Director. I am very sorry about your experience. We do apologize about that. Thank you for your feedback. Please feel free to reach out to me at 704-537-2336. Thank you!

August 22, 2019

Extremely late on repairs.Not very professional Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylind More

by jmanus15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike McClaskey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Carolina Volkswagen responded

My name is Morris, I am the new Service Director. I am very sorry about your experience. We do apologize about that. Thank you for your feedback. Please feel free to reach out to me at 704-537-2336. Thank you!

August 21, 2019

Beetle I will return. Very nice people. Everyone made me feel at home. They went out of their way to make it all work. Thank you More

by Beetle wolfie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Tamras, Richard Crosby, Donell Richardson
Aug 21, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! Enjoy your new Beetle! We look forward to serving you in the future!!

August 20, 2019

Great experience Richard Albino is a great salesperson. No high pressure, answers your concerns and makes the car shopping experience a pleasure. He was also very pati More

by Heidwith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Albino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! Enjoy your new VW Atlas! We look forward to serving you in the future!!

August 20, 2019

Recall repairs went perfectly Very responsive and got it done in a timely manner. He apologized for the wait time and explained throughly what had been done to my car. More

by ADRIANCASPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Crosby
Aug 21, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

August 19, 2019

Thank you Mike McClaskey! Excellent repair service! My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The More

by Darlene H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McClaskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Darlene! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

August 16, 2019

Accurate, Fast & Polite I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular More

by LAPRECIOUS30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McClaskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brown, Morris Maines
Aug 20, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!! Welcome to the Carolina Volkswagen Family!

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