Carolina Volkswagen

New vehicle had obstinate creaking and rattling noises - John and his tech team kept at it until the issue was resolved. They found that the original factory assembly had ommitted several body to chassis r John and his tech team kept at it until the issue was resolved. They found that the original factory assembly had ommitted several body to chassis rivets. It required removing several interior finish panels to find the sources of the noises. They fixed it, the noises are gone, and the interior panels show no traces of ever having been removed. Good Job guys! More

My 2010 Jetta TDI developed an oil leak at 16,000 miles. From reliability standpoint this was disappointing, but the in-warranty repair was conducted professionally. Brian showed me the source of the leak From reliability standpoint this was disappointing, but the in-warranty repair was conducted professionally. Brian showed me the source of the leak while car was on the lift and explained what had caused it. He consulted with corporate engineers to identify a fix, making me feel comfortable that it would return the vehicle to original condition and not just a patch up. The loaner was a new Beetle with 2.5 liter gas engine. As well as the car performed, I still missed the response of the 2.0 diesel in my Jetta. Based on this contact with the dealer, I rate the experience as great. More

Carolina Volkswagen was very quick with the solutiion to my problem and recommeneded the way to handle and I was pleased . When I take my car for service service and parts dept are always very helpful to fi my problem and recommeneded the way to handle and I was pleased . When I take my car for service service and parts dept are always very helpful to fix or advise of the solution .I always know the price of the service before the work is started and always explained to me what steps willbe taken .If a car is needed I am provided one also. More

John was extremely courteous and helpful and communicative. He gave me a loaner and kept me informed about the service issues. I'm assuming the quality of the work was good because, in the pas communicative. He gave me a loaner and kept me informed about the service issues. I'm assuming the quality of the work was good because, in the past, I haven't needed to return for the same issue. The cost of the work seemed high, but I don't know standard rates. The high standards of customer service mean a lot though. More

The process of purchasing a new car takes some time and this was no exception. I did find the experience good however since the various people, from sales to service to finance, did their jobs admirably. I this was no exception. I did find the experience good however since the various people, from sales to service to finance, did their jobs admirably. I particularly enjoyed meeting Tim Black, the Sales Manager. I got a great car at a great price. --Ken Barnes. More

Car was in for 10,000 miles service. Service personnel were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the qual were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the quality of service was great. Overall experience was great no problems to report. The service was included with the lease so no charge afterwards is great! More

Sales service was excellent and Service department is excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pri excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pricing isn't always fun, but for the service quality it is worth it. More

I always receive great, prompt, friendly service from John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I have my car serviced and drive away. Thank you very much! More

Brian is very helpful. He set up my appointment with very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice that will allow us to keep our car on the road for many more miles. Trust is the key and he has earned mine. I have taken my car for service by the VW dealership in Huntersville. There, they could not get there hands deep enough into our wallet. They did not establish any sense of trust and they lost our business. My experience has been a 180 change from this and we are thankful. We appreciate his assistance. Thanks. More

Excellent service work performed by entire auto shop team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle service was also provided to help me in reaching my place of work while all service work was being performed. More