Carolina Volkswagen

Airbag Recall Completed The folks here got me in right away and took care of the airbag recall as well as another recall I was unaware of. To my surprise they gave my car a The folks here got me in right away and took care of the airbag recall as well as another recall I was unaware of. To my surprise they gave my car a nice wash and topped off all the fluids! Great customer service! More

With me every step of the way! The VW dealership was willing to work to get me out of my lease and provide a great trade in value with competitive interest rstes for financing. All The VW dealership was willing to work to get me out of my lease and provide a great trade in value with competitive interest rstes for financing. All in all it became a one stop shop for trading in amd buying a vehicle. Great experience! More

Service Parts department was fantastic my part was ordered and received the next day . Service Department installed the part and hardly no wait time . Great Parts department was fantastic my part was ordered and received the next day . Service Department installed the part and hardly no wait time . Great job More

poor customer service The last time I visit the service department they told me a warranty was not to done but to schedule it so I schedule that with my yearly Maintenance The last time I visit the service department they told me a warranty was not to done but to schedule it so I schedule that with my yearly Maintenance package they told me that the service for the warranty was already done which they did not do in the 1st place after talking to them about it and being demanding about it they looked into it. Found out that it Was not done and completed the task as promised. Then I had to call them both times to find out if my vehicle was done which was done both times 2 hours prior to and I called the only person that was top notch reliable and kind was the Courtesy Van driver. More

Five Star Service Mike and Morris went above and beyond in meeting our needs for our VW Touareg! Carolina VW has always been the best place to purchase and maintain top Mike and Morris went above and beyond in meeting our needs for our VW Touareg! Carolina VW has always been the best place to purchase and maintain top quality service for all the VW’s that we have owned. More

Mechanics are truly talented. Management is not. I can't give the mechanics high enough praise. They are skilled and reliable. Service management is something different. I've gone to this service cen I can't give the mechanics high enough praise. They are skilled and reliable. Service management is something different. I've gone to this service center for years. I've had excellent experiences in the past. Not the case anymore. Entire team has been different the last 2 times I've visited and it's very clear that revenue has become the primary concern, not costumer service. I won't be coming back. More

Charles made the buying experience easy!!!! Loved working with Charles!!!! He made the buying experience easy and stress free for everyone !!!! Highly recommend him as a salesperson to work wi Loved working with Charles!!!! He made the buying experience easy and stress free for everyone !!!! Highly recommend him as a salesperson to work with when buying a car More

Great customer service I called the dealership asking about a Passat advertised on the internet. Donell had the car parked out front ready for the test drive. I drove 1 hour I called the dealership asking about a Passat advertised on the internet. Donell had the car parked out front ready for the test drive. I drove 1 hour 45 mins for this car and was not disappointed. The only thing missing was the certified pre owned warranty. I love my new used car. Thank you! More

Great car buying experience Had a great car buying experience with Carolina Volkswagen. I found the right car and right color online at several dealerships, but Charles Howard a Had a great car buying experience with Carolina Volkswagen. I found the right car and right color online at several dealerships, but Charles Howard at Carolina Volkswagen was the best salesman I worked with. They laid out all the information and costs right up front, and didn't try to change a thing when I arrived in person. I drove past several Dark Iron Blue Golf GTI SE's to get the one at Carolina Volkswagen. More

Inquiry after recent new car purchase There were a couple topics of concern on parts/details on the vehicle after purchasing a new GLI. The issues were handled with urgency and all were re There were a couple topics of concern on parts/details on the vehicle after purchasing a new GLI. The issues were handled with urgency and all were resolved with success. Also, the purchase recently was not only rewarding, but also fun and satisfying from sales to management to finance. It was a great experience all the way through, and I felt I was taken care of very well. More