Carolina Volkswagen

Worst experience ever. Worst dealership ever. Either a complete scam or "bad luck," so the manager told me.... To start, go in for a warranty software update and get charged Worst dealership ever. Either a complete scam or "bad luck," so the manager told me.... To start, go in for a warranty software update and get charged $175. After doing some research, I find that it was covered under factory warranty and complained. I was told I would get refunded and that the advisor didn't know even though I asked him to call me if it wasn't under warranty. I get the car back and the cruise control doesn't work. Call back and they say it was a mistake and that when updating the computer you need to activate systems and they didn't. Bring it back to get that fixed and the oil leak. When I pick the car up, it's making a funny noise from the power steering. Thinking it was just an air pocket in the power steering, it would just go away. The weekend goes by and the noise gets worse. Call the dealer again and was advised to return and get it checked. Upon inspection they found that the power steering rack and power steering line were leaking, which were not noted in the last two multi-point inspections. Said it was not related to the repairs they made even though the noise didn't start until I picked the car up that day. No leaks during the whole weekend and upon picking the vehicle up, leaks constantly. I was assured that it was a normal issue, that Volkswagen expects you to consider purchasing a new vehicle at 80k and that I just had bad luck...... How's that for a service department? DO NOT RECOMMEND!!! More

Excellent Dealership. These guys are very nice to deal with, very competent and very professional. We bought two cars from them, 14 months apart! Will probably buy a 3rd These guys are very nice to deal with, very competent and very professional. We bought two cars from them, 14 months apart! Will probably buy a 3rd for our daughter..... More

Great Experience Stopped by and met with a member of the sales team. I explained my specific needs and what I saw was a potential challenge for me. I had a great exper Stopped by and met with a member of the sales team. I explained my specific needs and what I saw was a potential challenge for me. I had a great experience. The entire transaction was one of the smoothist I have ever had at s car dealership. Thank you! More

Nice people with a nice selection The entire sales staff was friendly, courteous and helpful, long story short I will sum it up with one phrase which is really the only reason you are The entire sales staff was friendly, courteous and helpful, long story short I will sum it up with one phrase which is really the only reason you are reading this review. YES, I would buy there again, happily! More

Dealership Rocks!!! I bought two cars from this dealership withing a week of each other. We had the most pleasant experience buying a car. Richard, Patrick and Kirk are, I bought two cars from this dealership withing a week of each other. We had the most pleasant experience buying a car. Richard, Patrick and Kirk are, without a doubt, among the best human beings I have ever encountered. They will work tirelessly to get you the deal you want on the car you want. We highly recommend Carolina Volkswagen. More

Helpful, friendly staff and a great vehicle Found the perfect CPO VW GTI at Carolina VW. Ashley was friendly and helpful in arranging for a test-drive. Was offered a good price on the vehicle I Found the perfect CPO VW GTI at Carolina VW. Ashley was friendly and helpful in arranging for a test-drive. Was offered a good price on the vehicle I wanted. Very happy with my purchase, and would buy here again. More

Great Overall Experience I had a very pleasant experience at Carolina Volkswagen. The sales staff was very professional and accommodated all my expectations. The trade in pr I had a very pleasant experience at Carolina Volkswagen. The sales staff was very professional and accommodated all my expectations. The trade in process as well as the buying process was very easy and effortless and I could not have asked for an easier an more enjoyable experience. I would definitely recommend Carolina Volkswagen to anyone looking to buy a car. More

buying experience My wife and I started out looking at a 2014 pre-owned Tiguan...Didn't have exactly the features we wanted on this vehicle..Our pre-owned salesperson My wife and I started out looking at a 2014 pre-owned Tiguan...Didn't have exactly the features we wanted on this vehicle..Our pre-owned salesperson (Ashley Valdez ) busted her butt trying to find us what we wanted...Finally after a few hours of searching she found us a NEW 2015 Tiguan SE ....Not bad since we went to buy pre-owned and got a new instead..We would recommend Carolina VW to anyone looking to buy a new Volkswagon.... Thanks to Ashley,Patrick and Marshall Barnes for making this a great experience ..... Joey Jennings Gaffney SC More

Day at Carolina Volkswagen Ashley and Patrick went above and beyond to locate the perfect vehicle for our family. The vehicle has everything we wanted and more. The negotiatio Ashley and Patrick went above and beyond to locate the perfect vehicle for our family. The vehicle has everything we wanted and more. The negotiations were straightforward and we left with a smile. Would highly recommend this dealership. Carolina Volkswagen will be our first stop when we are in the market for another Volkswagen. More

Amazing service They were great. Looked out for me until the very last second! I would recommend this dealership and car to anyone. The staff was Sao warm. They were great. Looked out for me until the very last second! I would recommend this dealership and car to anyone. The staff was Sao warm. More