Carolina Volkswagen

Amazing service My first time buying a car from a dealership so I didn't know why to expect but they helped me through every step of the process would recommend anybo My first time buying a car from a dealership so I didn't know why to expect but they helped me through every step of the process would recommend anybody looking for a new or used car to take a look at Carolina vw More

Leased vehicle battery died, charged my wife $200 My wife's 2014 leased vehicle won't start, so we get it towed to your site. Service rep was dismissive tells my wife she has to pay $200 for a new bat My wife's 2014 leased vehicle won't start, so we get it towed to your site. Service rep was dismissive tells my wife she has to pay $200 for a new battery because they can't guarantee the one it came with. The battery is less than 4 years old, it's not her issue, she did nothing wrong and its leased, stand by your product and I'm really fired up about how my wife was treated. Lastly, when she informed him that she would be turning in the vehicle for new lease, but now was concerned and stated she might not lease again he said, "that's ok" (i.e.i Don't care, not my issue). this is not acceptable. More

Excellent customer service 😀 I went to the Carolina Volkswagen because my car door was making a noise and I couldn't get my car Bluetooth to connect to my cell phone. The service I went to the Carolina Volkswagen because my car door was making a noise and I couldn't get my car Bluetooth to connect to my cell phone. The service representative David Brown could help me with my Bluetooth connection . David was great very helpful and professional. He resolved my issues with my Bluetooth and help me with a issue I was having on my iPhone. When I first arrived at the dealership I told the the Service representative I had just had my car washed at the car wash and they were in able to remove a black film that was on my car. The service representative stated if the car wash was in able to remove the black film from my car . Then she would not be able to remove it either. I was not satisfied with her answer so I asked David about it . David asked me if I had a few minutes I said yes. David drove my around my car around to service car wash And turn the black film that was on the bottom of my door was gone . David I had a great experience at Carolina Volkswagen . More

Quick review I think that the service takes too long to complete, and that the service reps are not very courteous. However the work was done well. I think that the service takes too long to complete, and that the service reps are not very courteous. However the work was done well. More

Service dept is great My husband and I bought my car 2 years ago used. Just a few weeks later his car was totaled and we went right back and bought him a car here as well. My husband and I bought my car 2 years ago used. Just a few weeks later his car was totaled and we went right back and bought him a car here as well. The sales team was great. Since then, my car has had some repairs needed. Charles, my service advisor, has always gone above and beyond to make any and all repairs as painless as possible. Whether it be getting me in quickly, getting a loaner while my repairs are being done, being understanding that not all repairs fit the budget on any given day and working to get things done when manageable without pushing for the hard sell. He even went above and beyond to have the service manager contact the warranty dept when one of the repairs fell just past my warranty but well below the expected mileage that should come with such a repair. Overall, they've done everything they can to keep me as a loyal customer and I truly appreciate it. More

Great expirence from start to finish I started my car search online sending inquires. Garrett the Internet manager was Johnny on the spot. He answered all my questions and did not push I started my car search online sending inquires. Garrett the Internet manager was Johnny on the spot. He answered all my questions and did not push me to come in that day. Once at the dealership we worked with two different sales reps, Richard and Saaid. If you want to test drive a VW and want to know everything about the vehicle, Saaid is your guy. His passion for VW doesn't just show via his tattoo, but also his in-depth knowledge of the vehicles , from the engines all the way down to the flood lights. Again not one person was pushy, or used the "what would it take to get a deal done today stuff". Seriously if you are interested in a VW, spend time with Saaid his knowledge of VW is awesome. When it came time to price, Chuck is a straight shooter. He doesn't load you down with lines and show you all his data to make you feel like the dealership is losing. That can't be said for the other VW dealerships in the area that I visited. That kind of straight forward yes we can or no we can't will ensure I refer other buyers here. You won't feel like they are pulling out all the tricks when you talk with Chuck. They had ample amount of inventory. The dealership is very clean! So much so that we had to change our babies diaper in the men's room and it wasn't gross, they had a changing table and it was very clean. That's attention to details that you wouldn't think about when buying a car. More

Terrific!!! Carolina Volkswagen is a great place to buy your dream car!! They provide outstanding customer service and are always on the look out for your needs! Carolina Volkswagen is a great place to buy your dream car!! They provide outstanding customer service and are always on the look out for your needs! Choose quality, choose Carolina VW, also I would like to point out that Saaid Olmedo would be your go to guy! He is the best, so if you are in town, go buy your dream car and make sure to ask for SAAID OLMEDO. He knows the product. He is very passionate and knowledgeable. When purchasing a vehicle, its always a wonderful thing to build trust with your salesman and have a connection where both of you see eye to eye. So go buy it, and ask for SAAID OLMEDO today. More

Super friendly & Amazing Customer Service Moe & Mike are amazing! They took care of me from start to finish and made the whole process super easy! I am super pleased with my purchase! Moe & Mike are amazing! They took care of me from start to finish and made the whole process super easy! I am super pleased with my purchase! More

It was a great experience I had been to multiple car dealers prior to my visit at this Volkswagen, and I have to say it was one of the better experiences I had. They were not t I had been to multiple car dealers prior to my visit at this Volkswagen, and I have to say it was one of the better experiences I had. They were not too pushy to start and really had the best interest of the buyer in mind. They listened to what I needed in a car, allowed me to sit in all the cars that fulfilled my needs and budget and the test drive was as far/close as I wanted. They did not try to scam me, a young female, into anything and they were willing to work with my tight budget. I would recommend to anyone! More

Excellent Customer Service Moe Borno (sales Manager) and the sales team provided excellent customer service! They made me feel comfortable and I felt like they genuinely wanted Moe Borno (sales Manager) and the sales team provided excellent customer service! They made me feel comfortable and I felt like they genuinely wanted to make me happy. I did not feel the pressure to purchase a vehicle. (Unlike the shark in South Charlotte VW!) If you are looking to purchase or lease a VW, this is the dealer you want to go to. More