Carolina Volkswagen

From my POV, my worst car servicing and purchase experience I waited for months to have an issue resolved with my new Car Purchase. The sales person was not knowledgeable. At the time of sale his enthusiasm s I waited for months to have an issue resolved with my new Car Purchase. The sales person was not knowledgeable. At the time of sale his enthusiasm stopped with selling a car. Not good. Within a week had an issue with the vehicle. Made appointment at service center to end up returning countless times. They simply could not get it right, kept deliverying car dirty and said they could not hear the issue. Waste of time and effort I personally found. The experience was the worst I’ve ever experienced in service over the 26 years I’ve been getting my cars serviced. They had no desire or will to fix the issue. I was even asked to get a second opinion and go elsewhere. Not a way to great a customer! They truly in my opinion didn’t represent the brand VW at all. The manager of the service department seemed rattled and not focused. And my opinion unprofessional. They had multiple times to fix the issue and did not. I asked to speak to administration multiple times. At first the general manager seemed like he was accommodating. He made me an offer to resolve the issue in early October 2017. To this date the offer has not been delivered. A few weeks later the general manager resigned. I have been told that what should I expect when you have to pack pounds of xxxx into a little box by the service manager. Service also mentioned not to have dealer hate. I don’t. I tried multiple multiple times to have them fix this. Four months after purchase I have asked to speak to the new GM. I’ve asked this favor of Matt Brown twice. I haven’t gotten any calls back. I was told to seek and go elsewhere. That was good advice by the service department at Carolina VW. I followed their advice and am happy I personally did. As my I type this I sit in a professional environment across town getting my car serviced professionally. More

Great This car dealership is so much more friendlier than vw south Charlotte. I felt like my vw beetle was in great hands for its service. This car dealership is so much more friendlier than vw south Charlotte. I felt like my vw beetle was in great hands for its service. More

Great Customer Experience I worked with Saaid Olmedo for the purchase of a Passat for my son. Unlike most car buying experiences I have had this was great. The team was focus I worked with Saaid Olmedo for the purchase of a Passat for my son. Unlike most car buying experiences I have had this was great. The team was focused to make sure all my questions were answered and Saaid had great attention to detail while still moving at a good pace to move the transaction along as he knew I had to get to another meeting. Thank you very much and my son loves his car! Danny More

Good customer experience People candor is great in this shop. I did an oil change to my Jetta 2010. The service was very fast, 30 minutes. The waiting room is comfortable, yo People candor is great in this shop. I did an oil change to my Jetta 2010. The service was very fast, 30 minutes. The waiting room is comfortable, you could enjoy watching news , read a book or drink a coffe while your car is ready. More

Friendly Service Charles was a pleasure to work with! I am so happy to have found a dealership that I can feel confident about visiting for service! I am grateful to Charles was a pleasure to work with! I am so happy to have found a dealership that I can feel confident about visiting for service! I am grateful to whomever cleaned my car as well. What a nice surprise! More

Julian Walker was great! Julian was great to work with and patient. He answered our questions and was knowledgeable. So when you go, ask for Julian because he will not disappo Julian was great to work with and patient. He answered our questions and was knowledgeable. So when you go, ask for Julian because he will not disappoint. More

Easiest time I ever had buying a car My car buying experience was great, short and no games. Tim was very helpful' answered all my questions and gave me everything I need it to help with My car buying experience was great, short and no games. Tim was very helpful' answered all my questions and gave me everything I need it to help with my decision on the car. I would recommend this dealership and Tim to everyone. I hope you all have the same experience I did. More

Great Service Advisor & Repair Tech Carmen was professional & knowledgeable in entire process. Tech Billy with 40 plus years in VW Service diagnosed the problem I explained to him. He ev Carmen was professional & knowledgeable in entire process. Tech Billy with 40 plus years in VW Service diagnosed the problem I explained to him. He even brought me into the garage work area and showed me the problem which he then corrected. Great Service Advisor and Repair Technician. More

Best car buying experience we've ever had! We had a great purchase with Julian! He was knowledgeable and made it a pleasant time at the dealership. I will definitely recommend to friends and bu We had a great purchase with Julian! He was knowledgeable and made it a pleasant time at the dealership. I will definitely recommend to friends and buy from Carolina's Volkswagen in the future! More

Everyone acted very friendly and professional Carmen was very efficient, polite and respective. She got everything done in a timely manor. She is always friendly. I love working with Carmen. It Carmen was very efficient, polite and respective. She got everything done in a timely manor. She is always friendly. I love working with Carmen. It is always a pleasant experience. More