Carolina Volkswagen

seamless experience Great low key process. Questions and concerns addressed quickly. Staff friendly & knowledgeable. We are happy with our purchase. Bought a 2017 Jetta. Great low key process. Questions and concerns addressed quickly. Staff friendly & knowledgeable. We are happy with our purchase. Bought a 2017 Jetta. Dealership appears honest and appreciative of our business. More

Eggxelent Experience! Charles and Saaid were amazing, excellent service and attention to detail. Saaid was knowledgeable and answered all my questions. Will definitely reco Charles and Saaid were amazing, excellent service and attention to detail. Saaid was knowledgeable and answered all my questions. Will definitely recommend to visit and ask for them. SOWO. More

Best service in North Carolina I have purchased 2 Volkswagon CC's back to back from the Independence Volkswagon dealership and the service has been 100%. The staff is efficient, res I have purchased 2 Volkswagon CC's back to back from the Independence Volkswagon dealership and the service has been 100%. The staff is efficient, respectful and always friendly and positive. No matter how short notice, they always manage to accommodate the customer to get the car fixed as quickly as possible, and have driven me to work at the hospital whenever I needed a ride. Matt Testa was always so helpful and knowledgeable when he was in service, and I am not surprised that he has risen to a management position. He was missed when he was gone for awhile, and he runs a great department there in service. Charles Hebrick has helped me many times when I have been there to have my car serviced. He is very organized, compassionate and Volkswagon is fortunate to have him as an employee. Carmen Marquez is also another asset to the service department. I have decided to purchase a different car this time for a change but had the new CC replacement been available right now, I certainly would have stayed with Volkswagon as the service is a great selling point for Volkswagon. More

Macarena Portales was the best! Macarena Portales was a very good saleswoman. She listened to my needs and genuinely cared about what I wanted. She was very attentive and easy going Macarena Portales was a very good saleswoman. She listened to my needs and genuinely cared about what I wanted. She was very attentive and easy going while maintaining a positive attitude throughout the whole process. If you are in the market for a car in the Charlotte area you should definitely see Macarena! More

Car Purchase Experience I came to Carolina Volkswagen to have some work done on my current vehicle but the repair costs were very expensive. Macarena was very knowledgeable a I came to Carolina Volkswagen to have some work done on my current vehicle but the repair costs were very expensive. Macarena was very knowledgeable and helped me get into a vehicle that suited my needs. Highly recommend Macarena! More

Great Julian was great.Listen to our needs.This is not our first car but it is our first great car buying experirnce. Happy with Julian,management and even Julian was great.Listen to our needs.This is not our first car but it is our first great car buying experirnce. Happy with Julian,management and even financing. With these people I would do it all over again. More

Easy to work with. We recently purchased a VW Atlas from Carolina Volkswagon. Julian Walker discussed what we were interested in and helped us with a test drive. He was We recently purchased a VW Atlas from Carolina Volkswagon. Julian Walker discussed what we were interested in and helped us with a test drive. He was knowledgeable about the Atlas and helped us understand all the features an trim packages we could get. We then left to do our own homework comparing other similarly sized competitor cars to see if the Atlas was truly best for our family. It was a few weeks later that we returned to actually purchase the car and, although Julian checked in with me via email, he was never pushy (either in person or via email) trying to get us to make an immediate purchase decision (otherwise I would not have returned). He was able to answer all our questions and we had a great experience. More

AMAZING Service review: emergency flat tire repair I recently had a sudden flat tire traveling south on 74, just before this dealership. It was urgent that I find a place to pull over to seek repair. I recently had a sudden flat tire traveling south on 74, just before this dealership. It was urgent that I find a place to pull over to seek repair. I knew Carolina VW was there as my brother had purchased 2 Jettas (with a great sales experience both times). One part luck in being closeby, and one part amazing service staff. Thank you so much to Mick Marshall and the repair reps that helped me put my spare on that day. They analyzed my (irreparable) tire and offered to get me a replacement within a couple of hours. We decided to put my spare on instead. I was ready to pay for their time and labor, but to my surprise, they put my spare on FOR FREE...on my Toyota! I was in and out of there in 45 minutes. I wouldn't hesitate to bring a VW in for service any time! Thanks again Carolina VW! More

A beautiful experience First time for service at this dealership (recall on air bag) and from the moment I arrived staff greeted me outside, took me into service department First time for service at this dealership (recall on air bag) and from the moment I arrived staff greeted me outside, took me into service department where I spoke to Charles Hedrick. I put my car service into his hands and was not disappointed . Great job. I will be back!! More

Friendly and Thorough The service advisor, Charles Hedrick, was very friendly and competent. The service, as usual, was complete and successful. Always enjoy the Starbucks The service advisor, Charles Hedrick, was very friendly and competent. The service, as usual, was complete and successful. Always enjoy the Starbucks coffee, snacks and comfort of waiting area. More