Carolina Volkswagen

Saved my business Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to listen to me about scheduling my 130,000 mile service for my VW. Not being my first VW, I knew that was not a simple maintenance visit. I had wanted a loaner or other mode of transportation for the known 4 + hour down time. I was told repeatedly that the 130,000 mile service was a simple service and that my only option was to wait. I gave in to the repeated wrong information and took my laptop to the dealership to do my work while waiting for the quoted one hour service. Charles had the displeasure of breaking the bad news to me, it was, in fact, going to be a four hour service. I blasted him with the conversations and emails I had with many members of the staff about this being only a one hour service. Charles secured a loaner, explained in detail the actual service to be performed and time to be performed. He gave me his personal phone number to reach out to him for my service needs as they would be addressed in a correct/prompt/timely manner. I informed Charles that I was out of town and drove past a VW dealership as well as driving past another VW dealership in Charlotte just to make this one hour appointment. Because of Charles' attention, I will no longer look at dealerships I might pass, but continue to look to a dealership I shouldn't pass, Carolina Volkswagen. Thank you Charles, job very very very well done! More

Good Customer Service I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and p I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and patient. More

very professional, courteous, and knowledgeable The salesman,Chris Harmon, was very nice & easy to work with. It was a pleasure doing business with him and the entire staff. Even though it took a wh The salesman,Chris Harmon, was very nice & easy to work with. It was a pleasure doing business with him and the entire staff. Even though it took a while to finalize the papers, the staff made the time go by quickly. More

Great dealership My husband and I loved working with Ben when looking for a new car. He was easy to talk to and knowledgeable. It's important for us to work with someo My husband and I loved working with Ben when looking for a new car. He was easy to talk to and knowledgeable. It's important for us to work with someone who isn't pushy and friendly and Ben was just that! More

Very good experience Working with Richard Albino and Kevin Smith was very informative with no pressure. Got right down to the bottom line in negotiations. No game playi Working with Richard Albino and Kevin Smith was very informative with no pressure. Got right down to the bottom line in negotiations. No game playing. Traded in two cars and they gave very fair price for both. Overall deal was great and enjoyed a quick process. I would recommend to all my friends and family. I don't want to forget about Ben Madsen that filled in for Richard to help explain the new car's features. Great team effort. More

Great Experience This dealership provided great customer service and everyone was extremely helpful in the buying process. We interacted with the salesperson Ben that This dealership provided great customer service and everyone was extremely helpful in the buying process. We interacted with the salesperson Ben that answered all of our questions and were able to find the best deal. More

First visit. Inspired by the courtesy, product knowledge. I have found a home for my vs Eos. I am pleased with every aspect of my experience.Thanks to Charles, Mick and the others who assisted. I have found a home for my vs Eos. I am pleased with every aspect of my experience.Thanks to Charles, Mick and the others who assisted. More

awesome time at Volkswagen i received excellent, courteous, and friendly service from Ben and the credit team at Carolina Volkswagen. The process was painless and I recommend C i received excellent, courteous, and friendly service from Ben and the credit team at Carolina Volkswagen. The process was painless and I recommend Carolina Volkswagen for your next car. /A. Williams a satisfied customer! More

Great place to buy a care The courteous service, combined with the professionalism of all encountered, made it a pleasant experience. No pressure, total transparency, everyone The courteous service, combined with the professionalism of all encountered, made it a pleasant experience. No pressure, total transparency, everyone had a great sense of humor, really made this a fun day. Ben Madsen, is low key, highly competent, great to deal with and has a desire to help in any way. Neal Weinstein an Kevin Smith also helped get the deal done, in spite of an surly computer. My first visit an purchase from Carolina Volkswagen, but they will be on the top of my list in the future. More

Another satisfied customer I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to m I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to my concerns and provided a possible work-around. When that failed to resolve the problem, he immediately referred me to a on-site subject matter expert who determined my vehicle needed to come in for further examination. I then learned Carolina VW offers a concierge service that I found very convenient. David Brown drove a loaner car to my home and drove back with my car to their service department. A few hours later, Mick called to tell me the issue was found and has been resolved! An hour later, David returned my car and drove back in the loaner. I am very pleased with Carolina VW and will continue to work with them in the future. More