Carolina Volkswagen

Easy and pleasant Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fe Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fell in love with the car. Ben went over all the features and explained them carefully to my 17 year old son, who just got his driver's license. More

Awesome Customer Service Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took the time to understand your needs verse trying to push the product on you. Honest good of people and recommend you to stop by and take a look More

Ben Madsen = Genuine Person with Strong Character Ben Madsen helped me with my recent purchase of the VW atlas. I’ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for prec Ben Madsen helped me with my recent purchase of the VW atlas. I’ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for precious car purchases- Ben was hands down the best associate I’ve encountered. I never felt he was ‘selling’ or working toward any other agenda than mine. He is a great listener, translated my needs, and gave me a better offer package than any other dealer. He is highly professional and represents the VW and Renaldo family well. He was extremely knowledgeable and took the time to point out additional features and options. I had the best experience working with Carolina VW- unlike VW of South Charlotte and Hendrick, the Renaldos own 7 (not 100+) dealerships. They CARE about their clients and it shows in their professional, expedited support. Thank you, Ben, for being a real person, showing me that there is hope in the future of ‘car salesman’, and for providing us with phenomenal service. VW and Renaldo family- Ben deserves a raise! I asked him for a stack of business cards to pass out to referrals. Buy your next car from Ben- you will not be disappointed. More

Richard is the Man Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recomm Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recommend Richard to anyone that is shopping for a new car! More

Ruined my rear window “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change and it’s first NC inspection. They said the window tints wouldn’t pass but “their” detail guy could remove them for a fee. I agreed so that I wouldn’t damage the rear window defrosters. I spent hours at the dealership waiting for them to finish. I finally get called into the back of their garage and told that the detail guy was having a hard time with the removal. Their VW mechanic said I wasn’t going to be charged because the detail guy took all day and didn’t finish the job but they passed my car’s inspection. I agreed and left because after half the day I had had enough. A few days later I try to defog my back window and only one zigzag stripe works. I reach out to the dealer and try to get it fixed and they say the dealership didn’t remove the tint so they are not responsible. Worst customer service I have ever experienced. They recommended a service, had it performed on their property, in their garage, but refuse to take responsibility for the damage. More

An excellent buying experience Ben and his team were knowledgeable, professional, and efficient in their work. Two thumbs up, I will be shopping here again! I reccomend Ben and Joel Ben and his team were knowledgeable, professional, and efficient in their work. Two thumbs up, I will be shopping here again! I reccomend Ben and Joel to all of my friends. More

4th purchase from this dealership There is a friendly vibe as soon as you walk into sales or service. Never felt like I was being pressured to purchase. Ben Madsen sold me the last 2 c There is a friendly vibe as soon as you walk into sales or service. Never felt like I was being pressured to purchase. Ben Madsen sold me the last 2 cars. Ben is great to work with.He listens to what our needs/wants are. Then does his best to meet all. Ben is a very professional,knowledgeable, and friendly salesman Very happy with my purchases. If the need arises, my first call will be to Ben. More

Easiest buying process EVER I had recently been in a car accident and needed to find a car. I LOVED my car from before and was scared I wouldn't be able to find anything like it. I had recently been in a car accident and needed to find a car. I LOVED my car from before and was scared I wouldn't be able to find anything like it. I had been to just about every dealership in the area before I realized I had never once looked at a Volkswagen. So I drove down to Carolina Volkswagen whole heartedly expecting to be treated as I was at every other dealership. Being a 20-something girl somehow made every salesman feel entitled to speaking over me, pushing me to make decisions and asking me "when can your dad come down". Granted I needed my dad to look at it and make sure I wasnt getting screwed somehow. But that wasn't the case with Ben. He gave me my space, was knowledgeable so I felt comfortable asking him questions I thought were entry-level. Not afraid to feel dumb for asking anything. It's because of Ben that I took the time to love a car as much as I had loved my past one. He's the sole reason I bought a car from Carolina Volkswagen. If you're unsure of where to start in your car buying search, start at Carolina Volkswagen. The service is amazing, and you'll be even happier with your purchase. More

Terrible experience Awful experience. Once the sale is done, customer service is non-existent. They will not return calls and lie. Used car I purchased had multiple issue Awful experience. Once the sale is done, customer service is non-existent. They will not return calls and lie. Used car I purchased had multiple issues and I was lied to about the warranty. More

Best Dealership Ever From my first phone call, this dealership is miles ahead of any I have ever been too. Venice assured me that the car I was interested would be ready From my first phone call, this dealership is miles ahead of any I have ever been too. Venice assured me that the car I was interested would be ready to see when I arrived, and it was. My salesperson, Richard Albino was professional, knowledgeable, friendly and he went out of his way to make sure all my questions were answered (and I had many). The finance manager, Joel Handschin was amazing. His knowledge and enthusiasm to make sure I was satisfied with my load was exceptional. The entire team is friendly and helpful, I could continue with the accolades, but that would take away from all the wonderful, amazing experiences you will have when you purchase your next vehicle. More