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Carolina Volkswagen
Charlotte, NC
567 Reviews
Welcome to Carolina Volkswagen in Charlotte!
We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle.
If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.
We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own.
If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information.
Visit the team at Carolina VW and join the family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 567 reviews
January 14, 2019
Stay-cay at Volkswagon It took 4 hours to change my oil and rotate my tires although I’m 99% sure they didn’t rotate them. And I had an appointment. It took 4 hours to change my oil and rotate my tires although I’m 99% sure they didn’t rotate them. And I had an appointment. More
by Jcwnco
Verified CustomerEmployees Worked With
Don’t remember
January 14, 2019
Great Buying Experience My buying experience was stellar, my salesperson (Allyson and Karol) were very professional and thoughtful of my needs. She and Carolina VW as a whole My buying experience was stellar, my salesperson (Allyson and Karol) were very professional and thoughtful of my needs. She and Carolina VW as a whole has integrity and did everything in their to meet my expectations. I would do more business here and recommend others Satisfied Customer KT More
by KTate
Employees Worked With
Alyson, Karol Zawadzki
January 14, 2019
Recall Took car in for a recall..that was done but so was a wash on my vehicle and it wasn't done right, not to mention my car has a ceramic coating and runn Took car in for a recall..that was done but so was a wash on my vehicle and it wasn't done right, not to mention my car has a ceramic coating and running it through a drive through wash voids my warranty...thanks for asking if I wanted that service (the wash.) You should NEVER do any service whatsoever, up to and including washing a customer's car... WITHOUT asking first. More
by Rewjr1028
Employees Worked With
David Brown
January 14, 2019
Overall Disappointing I was very disappointed with the trade in value the dealer gave for a return customer, and disappointed with the price of the new car and the new car I was very disappointed with the trade in value the dealer gave for a return customer, and disappointed with the price of the new car and the new car had several defects where parts had to be ordered. The dealer did provide a loaner and service has been good to work with, but VW of North America is terrible to work with. I had to fight VWNA to get an emission device fixed when the previous car had very few miles and was just out of warranty, and the new car arrived with several defects. German quality is only percieved, it is disappointing. This may well be our last VW. And to top it off, the finance office made mistakes , causing us to have to return to re sign all the sales documents. More
by 2019
January 14, 2019
Best Car Buying Experience This was hands down the best car buying experience I’ve ever had. Venus, Richard, and Jeremiah went above and beyond to help me get the vehicle I’ve b This was hands down the best car buying experience I’ve ever had. Venus, Richard, and Jeremiah went above and beyond to help me get the vehicle I’ve been looking for. No one was pushy, and all three did what they could to make sure I was highly satisfied. More
by melissaneely33
December 13, 2018
Excellent experience at Carolina Volkswagen We just purchased a Volkswagen Atlas with the help of Venus K. from Carolina Volkswagen. From start to finish, the entire experience ran smoothly. He We just purchased a Volkswagen Atlas with the help of Venus K. from Carolina Volkswagen. From start to finish, the entire experience ran smoothly. Her communication and efforts were speedy and kept us on track. Venus ensured that all team members were brought into the conversation, so that everything could be completed promptly. Excellent experience overall...thank you!!! More
by HappyVWCustomer
Employees Worked With
Jeremiah Whitsett, Venus Linares
October 09, 2018
You Need to See Richard! Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car! More
by M.Barr
Employees Worked With
October 01, 2018
PRICING IS NOT COMPETITIVE These folks refused to compete with the other local dealers. Their price was just too high. They were argumentative and rude. They delivered one price These folks refused to compete with the other local dealers. Their price was just too high. They were argumentative and rude. They delivered one price, and thereafter refused to negotiate. When I told them that I would review them "less than favorably" on line, the sales manager "Ernesto", didn't like that. He actually called me and attempted to verbally assault me on the phone. Crazy right? He accused me of "slander" (using the word incorrectly) before I had written any review at all. I would stay away from these folks. Do your homework before you go to any dealership. Know the available pricing ahead of time. More
by trock
Employees Worked With
Ernesto/Arnesto
August 18, 2018
Quick Purchase As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last p As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier! More
by therobinos
Employees Worked With
David Brown, Ben Madsen
July 29, 2018
Easy down to earth sales experience I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually tradi I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually trading in my car but I found Ben to be immeadiatly likable and relatable. When discussing everything with Ben it feels like you just talking with a normal dude, not a salesman. The deal went well and I got what I set out to get for my trade in and what I deemed an acceptable deal on the price of the new car. Also a plus was that Joel in finance was easy to talk to also and wasn't pushy either. Overall it was a smooth transaction at Carolina Volkswagen and I wouldn't hesitate to recommend them to a friend. More
by Zack
Employees Worked With
Ben Madsen
