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Carolina Volkswagen
Charlotte, NC
567 Reviews
Welcome to Carolina Volkswagen in Charlotte!
We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle.
If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.
We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own.
If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information.
Visit the team at Carolina VW and join the family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 567 reviews
January 15, 2019
Pleasant Everyone was polite and friendly. Most importantly, knowledgeable about the cars. I am confident and pleased that I bought my car from Carolina Volksw Everyone was polite and friendly. Most importantly, knowledgeable about the cars. I am confident and pleased that I bought my car from Carolina Volkswagen, thank you very much! More
by parentoto
Verified Customer
January 14, 2019
Maintenance check I was pleased with customer service. I just wasn’t sure if the diagnosis of my car was an accurate one. I’m coming back in to get the issue fixed thou I was pleased with customer service. I just wasn’t sure if the diagnosis of my car was an accurate one. I’m coming back in to get the issue fixed though. More
by stacey.ekechu
Employees Worked With
Karol Zawadzki
January 14, 2019
Top Notch. Went in to get some recalls done. They noticed I had a nail in a tire and patched it for free. Outstanding dealership and will recommend. Went in to get some recalls done. They noticed I had a nail in a tire and patched it for free. Outstanding dealership and will recommend. More
by dhopkins109
Employees Worked With
Matt Testa
January 14, 2019
Amazing! I purchased a Passat from a different dealer. Took here to do an overall check. SO friendly! SO helpful! Honest! Great place to go, I will definitely I purchased a Passat from a different dealer. Took here to do an overall check. SO friendly! SO helpful! Honest! Great place to go, I will definitely go back for future maintenance. Waiting room was very comfortable and welcoming with phone chargers, snacks, coffee, water, and even desks to sit at and work if you’re there for a few hours. Best dealership I’ve been to, seriously! More
by DUQUETTE.RACHEL
Employees Worked With
Tamera
January 14, 2019
10,000 mile service Helpful and quick to get me in and out of the shop. Will be using this shop again for service in the fiuture. John was ver helpful! Helpful and quick to get me in and out of the shop. Will be using this shop again for service in the fiuture. John was ver helpful! More
by LAMEAKES
Employees Worked With
John
January 14, 2019
Very kind Everyone at Carolina Volkswagen was so kind! They new my service was going to be a couple hours or checking on me to make sure I was ok. Asked if I ne Everyone at Carolina Volkswagen was so kind! They new my service was going to be a couple hours or checking on me to make sure I was ok. Asked if I needed any additional snacks or drinks. They also kept updating me on the status of my car. I was very very happy with everything. More
by KNSTENRENDA
Employees Worked With
I think it was Charles but I don’t remember. I’m sorry!!, Matt Testa, Charles Hedrick, David Brown
January 14, 2019
Outstanding service and super-friendly staff Really great customer service. Price seemed fair. Overall, a really good experience. Thanks so much to Carolina Volkswagen for always taking care of m Really great customer service. Price seemed fair. Overall, a really good experience. Thanks so much to Carolina Volkswagen for always taking care of my sweet bug, Molly. More
by ERICALOVESSUMMER
Employees Worked With
Olga and Jamie. Both awesome. :)
January 14, 2019
Good experience This is the only place I take my car for service. Efficient and great customer service. They always try to accommodate you and mindful of your time. This is the only place I take my car for service. Efficient and great customer service. They always try to accommodate you and mindful of your time. More
by QUEENJMAC
Employees Worked With
She was new service person
January 14, 2019
Okay but a little frustrating Our check engine light came on and we ended up needing to leave our vehicle for a few days due to holidays and difficulties in finding out what was wr Our check engine light came on and we ended up needing to leave our vehicle for a few days due to holidays and difficulties in finding out what was wrong with the vehicle. Ended up having to get a vw engineer engaged. Communication was not very good during this process which really added to the frustration. Also no loaner available. Never had issues before but this wasn’t a good experience. More
by woodpk
Employees Worked With
John
January 14, 2019
Was lied to, inconvenienced, and not given a reason. Took my car in for service, was told the service was completed, this was not true! When I was asked to bring it back the 2nd time to complete the serv Took my car in for service, was told the service was completed, this was not true! When I was asked to bring it back the 2nd time to complete the service I was told the 1st part was never completed by the service tech even though I had paperwork stating the task was completed!?? No answers were given when asked why the service manager lied about the task. I would be happy to talk to someone about this experience. More
by EKESSINGER
Employees Worked With
John
