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Carolina Volkswagen
Charlotte, NC
567 Reviews
Welcome to Carolina Volkswagen in Charlotte!
We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle.
If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.
We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own.
If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information.
Visit the team at Carolina VW and join the family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 567 reviews
January 25, 2019
No respect for your time Clueless service staff. Couldn’t answer simple questions. Booked appointment over the phone and gave all my information, but when I arrived, they were Clueless service staff. Couldn’t answer simple questions. Booked appointment over the phone and gave all my information, but when I arrived, they were not prepared at all and I had to waste time giving this info again...multiple times to multiple people. My car was taken in an hour and a half after my appointment time. My car was done and parked visibly out front for 45 minutes and no one came to get me. I finally got fed up and had to go to the counter to ask. Again they were clueless and unhelpful. Complete disregard for your time. Only good thing was the technician that worked on my car who just happened to be behind the counter and helped me get things moving along when I was trying to get out of there hours later. More
by LA
Verified CustomerEmployees Worked With
I have no idea what people’s names were. That’s how impressionable they were
January 25, 2019
Very positive experience The GM, Christina, the business mgr, Ernesto and salesperson, Richard were all very informative and very pleasant to work with in the leasing process The GM, Christina, the business mgr, Ernesto and salesperson, Richard were all very informative and very pleasant to work with in the leasing process for our new Tiguan. More
by betsy.litton
January 24, 2019
Excellent customer service I look forward continuing my service with you and when my lease is up, I plan on getting something else that I love like my Kasema, the name of my Tig I look forward continuing my service with you and when my lease is up, I plan on getting something else that I love like my Kasema, the name of my Tiguan 😊it will not let me submit the button I am not related to or am not an employee More
by dianeb642002
January 22, 2019
Excellent and quick service! Good work!Thanks for taking good care of me and my Volkswagen Golf! Love coming to you guys knowing I will be well taken care of! Good work!Thanks for taking good care of me and my Volkswagen Golf! Love coming to you guys knowing I will be well taken care of! More
by mindy.passe
Employees Worked With
David Brown
January 21, 2019
Excellence personified This Volkswagen dealership have always provided excellent service. The entire staff has always been awesome in every way. I would recommend this deale This Volkswagen dealership have always provided excellent service. The entire staff has always been awesome in every way. I would recommend this dealership for all of your service needs and if you need a new purchase this is the place to be. More
by emjd619
Employees Worked With
January 21, 2019
1st visit Service team did a great job for my 1st visit and it wasn't a long wait the kept me updated throughout my wait time Service team did a great job for my 1st visit and it wasn't a long wait the kept me updated throughout my wait time More
by vic52tor.vh
Employees Worked With
David Brown
January 16, 2019
Service SERVICE WAS COMPLETE, BUT TOOK LONGER THAN EXPECTED. Explanation of lack of warning light for key fob battery was not easily understandable. No offer SERVICE WAS COMPLETE, BUT TOOK LONGER THAN EXPECTED. Explanation of lack of warning light for key fob battery was not easily understandable. No offer of a quick run through the car wash.. More
by DWAKELIN
Employees Worked With
Jami Flint
January 15, 2019
Fantastic Service Department We purchased a 2014 Beetle (not from this dealership). We had a few problems initially and they took care of it in a super professional manner. They t We purchased a 2014 Beetle (not from this dealership). We had a few problems initially and they took care of it in a super professional manner. They took the time to walk us through each repair and the cost, that was back in November. We had an additional issue happen yesterday, they got us right in, took care of it and simply said “no charge”. They have not only won a service customer but our next car, we’ll make sure start with Carolina Volkswagen! Shout out to John and the entire service department for taking care of our daughters car! More
by Shanet1971
Employees Worked With
John
January 15, 2019
Outstanding Great service . Everyone was very helpfull and seem to be excieted to work for the company. I will make sure to tell all of my friends ans family. Great service . Everyone was very helpfull and seem to be excieted to work for the company. I will make sure to tell all of my friends ans family. More
by WPASSKEY40
Employees Worked With
David Brown
January 15, 2019
Excellent experience We had a great experience at VW. Brandon and the sales manager were knowledgeable and took time to sit down with us. When we left after our first mee We had a great experience at VW. Brandon and the sales manager were knowledgeable and took time to sit down with us. When we left after our first meeting they followed up with text and email. I’d recommend their dealership and would definitely go back More
by hlld4
Employees Worked With
Brandon and sales manager
