Carolina Volkswagen

Recent Service Very nice showroom, waiting room & staff. Polite and professional. Derrick couldn't have been more helpful. Problem was found and corrected. Service Very nice showroom, waiting room & staff. Polite and professional. Derrick couldn't have been more helpful. Problem was found and corrected. Service appointments should only be made for times service technicians are not on lunch. More

Amazing Vehicle, Amazing Staff, Amazing Experience I have never really had a great experience purchasing a vehicle, so when I made an appointment to see Kevin “Soupy” Campbell at Carolina Volkswagen to I have never really had a great experience purchasing a vehicle, so when I made an appointment to see Kevin “Soupy” Campbell at Carolina Volkswagen to discuss a used vehicle I saw online in their inventory, I did not get my hopes up high. I honestly came to my appointment with expectations to be disappointed. My credit was not superb, and I knew that I was upside down in my Jeep Patriot. Kevin assured me that he was going to take care of me regardless of the outcome. He was so friendly and personable and the staff was so accommodating. They made sure my son had a snack and I had my caffeine ? Kevin introduced me to Christina Bartolotta, the General Manager. She was downright amazing! Upon my arrival, not knowing who she was, she complimented my hair and her smile and demeanor was so genuine. The title of “General Manager”, would make you assume that this person would be too important to have a casual conversation with you or to give you a compliment in passing, but she changed that myth I had in my mind forever. She couldn’t have been more helpful. When Kevin aka Soupy advised that a new VW Tiguan was in the works for me, I couldn’t believe it! The General Sales Manager, Ernetso Bonita, worked his magic and presented me with some numbers that I could afford for this new vehicle. Ernetso and Christina both stayed late to ensure that my financing went through. They worked extremely hard over the phone with the lender to make sure all t’s were crossed and I’s were dotted. Any questions I had, they all answered before departing. I walked out of the dealership feeling accomplished and secure. There was no buyer’s remorse! I absolutely LOVE my Tiguan and this experience has left me a VW girl for life! I only have plans to purchase from Carolina Volkswagen, PERIOD! Thank you Kevin, Christina, and Ernetso for making me a believer that purchasing a vehicle can be a wonderful experience! Please see this team of individuals if you are in need of purchasing a car! You wont regret it. More

Oil change I went in for an oil change and was greeted by Olga like I was family. She is so warm and friendly! When I returned to pick up my car, I met Derrick w I went in for an oil change and was greeted by Olga like I was family. She is so warm and friendly! When I returned to pick up my car, I met Derrick who was equally as charming. Both of them made my day! I can’t wait for my next service appointment! More

My 1st oil change Happy owner of a 2016 Tiquon. My car was taken back for service at exactly 11:00 my scheduled time. Olga was very professional & courteous & knowledge Happy owner of a 2016 Tiquon. My car was taken back for service at exactly 11:00 my scheduled time. Olga was very professional & courteous & knowledgeable! Excellent service! More

NC Inspection Good, quick service! Brought my Dune in for the annual inspection and Olga made it as painless as possible. I’ve been going to this dealership for ye Good, quick service! Brought my Dune in for the annual inspection and Olga made it as painless as possible. I’ve been going to this dealership for years and they’ve never disappointed me. More

Thorough, full of kindness and attentiveness, exceptional Olga was absolutely amazing and went above and beyond for everyone there. I even watched her take care of a very rude man with the utmost professional Olga was absolutely amazing and went above and beyond for everyone there. I even watched her take care of a very rude man with the utmost professionalism and kindness. I was more than impressed by her customer service and attention to others and all the details, she was busy and handled it beautifully well while being exceptionally accommodating. She’s the type of professional you promote And want dealing with your customers! More

This will be my new service center I cannot say enough about the care that went into making sure my visit was enjoyable and that all of my needs were met. The staff was amazing. Miranda I cannot say enough about the care that went into making sure my visit was enjoyable and that all of my needs were met. The staff was amazing. Miranda was an absolute doll. She kept checking on me and made sure that all of my questions were answered. I also watched her interact with the other customers while I was there and she showed so much patience and empathy for each of us. If for nothing else I will be back because of her. More

Service Review My service agent was excellent, but I was disappointed that my car smelled like smoke and was not washed after being serviced. Wait time and price wer My service agent was excellent, but I was disappointed that my car smelled like smoke and was not washed after being serviced. Wait time and price were comparable to other VW dealers. More

Excellent as well as precise and to the point with informati Very informative when given information as well as helpful. Did not have a long wait for oil change. Thank you. My favorite place for carem... Very informative when given information as well as helpful. Did not have a long wait for oil change. Thank you. My favorite place for carem... More

Less Than The first time we brought the Volkswagen car we purchased from you guys to service and it was less than expected… Asked for a price over the phone go The first time we brought the Volkswagen car we purchased from you guys to service and it was less than expected… Asked for a price over the phone got nothin after service ... Picked it up after the Service got nothing had to go to the cashier to actually check out to figure the bill which was not as stated but yet oddly enough less than quoted. Did not complete the services asked but did fix the issues and we left. More