Carolina Volkswagen

A friendly staff with great service. John Nussman was my service advisor, and he scheduled an appointment for me the next day. The technician did a 40,0000 mile preventive maintenance ro John Nussman was my service advisor, and he scheduled an appointment for me the next day. The technician did a 40,0000 mile preventive maintenance routine. An hour and forty five minutes later my car was ready. John is friendly and welcomes any questions you may havé about your car. More

Friendly and I feel confident I drive a long way to go to this dealer for service because I feel comfortable working with them. This is the second car that I’ve bought from Carolin I drive a long way to go to this dealer for service because I feel comfortable working with them. This is the second car that I’ve bought from Carolina VW. More

Oil and Filter Change This location deserves more than Five Stars. I've been going to this location since I purchased my Volkswagen and I've experienced great customer ser This location deserves more than Five Stars. I've been going to this location since I purchased my Volkswagen and I've experienced great customer service every time! The atmosphere there is soooo welcoming. Ms.Olga your the best!!!!!! More

Excellent service The service was incredible and the process was easy. I would recommend anyone looking for a new or used vehicle to stop into Carolina VW and ask for R The service was incredible and the process was easy. I would recommend anyone looking for a new or used vehicle to stop into Carolina VW and ask for Richard. More

Initial servicing on my VW Passat My reason for service was for a simple oil change and tire rotation. When my car was returned, I was told that I needed additional service, alignment My reason for service was for a simple oil change and tire rotation. When my car was returned, I was told that I needed additional service, alignment and balancing, without proof of an issue. This was the first servicing of my vehicle period, and my vehicle displays ZERO signs of issues with alignment or tire balance. My request for proof that my vehicle was out of alignment was met with a bewildered look and a statement that leads one to believe that you simply cannot provide diagnostic proof and that I should take their word for it. GM has always provided a diagnostic view of my alignment on my other vehicles when I initially bring them in for service....and NEVER try to sell me servicing without proof. To further exasperate the issue with my initial service trip - I now have a service light on in my car (within 36 hours of leaving the dealership) telling me to check tires. So I checked tires and only had to relieve a little pressure out of one tire, but the light remains. Thanks Carolina Volkswagen. Scheduling servicing is a necessary inconvenience for everyone.....I get that; however, needing additional servicing after my initial servicing leaves me thoroughly frustrated. More

New Key purchased and programmed! Service was quick and as promised! Also got a discount on the service! Would recommend them for further service! Have been dealing with them for se Service was quick and as promised! Also got a discount on the service! Would recommend them for further service! Have been dealing with them for several years! Bought several cars there! More

Great service There was great service from everyone at the dealership. It is very cheap as well and came with rides to and from work. I would recommend to anyone w There was great service from everyone at the dealership. It is very cheap as well and came with rides to and from work. I would recommend to anyone with car troubles. More

Consistently Amazing Service Every single time I've come in for any service the team has done more than required. Had a minor warranty repair, but felt like their most important c Every single time I've come in for any service the team has done more than required. Had a minor warranty repair, but felt like their most important customer. More

Best service in town. Service here is always top quality with the best customer service. I always know my car is very well taken care of and I know I am never overcharged f Service here is always top quality with the best customer service. I always know my car is very well taken care of and I know I am never overcharged for anything. These folks should be awarded for best in class. More

It was quick and simple. The waiting area is very comfortabl The experience was very easy. I was there for a recall. The staff was very friendly and welcoming. It wasn't stressful very relaxing waiting area most The experience was very easy. I was there for a recall. The staff was very friendly and welcoming. It wasn't stressful very relaxing waiting area most comfortable I have been in lol. I will definitely be back for the rest of my service needs More