Carolina Volkswagen

Oil change Came in for a oil change and my drivers seat was not adjusting. Offered me free tire rotation which was unexpected. All work was performed in a timely Came in for a oil change and my drivers seat was not adjusting. Offered me free tire rotation which was unexpected. All work was performed in a timely period and completed to my satisfaction. The advisor was friendly and courteous. Well pleased More

Car service As before the service was completed on time, the service writer was excellent she explained everything in detail, she did everything correct. I will t As before the service was completed on time, the service writer was excellent she explained everything in detail, she did everything correct. I will take my Passat back there again More

Always a pleasant experience! Quick service, high quality, exceptional people, always a pleasant experience when visiting Carolina VW. Love my VW and the people who help make it a Quick service, high quality, exceptional people, always a pleasant experience when visiting Carolina VW. Love my VW and the people who help make it a great car! More

First oil change Excellent service / had great experience - made it easy to get appointment and change time at the last minute - again a very nice experience - thank y Excellent service / had great experience - made it easy to get appointment and change time at the last minute - again a very nice experience - thank you More

Oil change I brought my VW Touareg in for an oil change. They were quick, good prices, friendly staff and a nice waiting area. I will be back! I brought my VW Touareg in for an oil change. They were quick, good prices, friendly staff and a nice waiting area. I will be back! More

First oil change for my new car. Techs washed my car! I enjoyed meeting new service guys who are friendly and helpful. My car got a much needed car wash. Just always nice coming back to Carolina Volkswage I enjoyed meeting new service guys who are friendly and helpful. My car got a much needed car wash. Just always nice coming back to Carolina Volkswagen, got to see and talk to Richard who has sold me 4 cars in 81/2 years. More

Return to Carolina VW As I left the VW dealership after receiving a replacement airbag and another small part that was recalled. Turned on my heat and realized it was not As I left the VW dealership after receiving a replacement airbag and another small part that was recalled. Turned on my heat and realized it was not coming on until 3 or 4 on the dial. Called back and told them I didn’t it had been put back just right. When I returned I was told the fan was working and just so slightly on the first few numbers. Mechanic said my fan may be going out. To date I have had no more problems with it. They were very nice and courteous. Hopefully my heater fan will continue to operate well. Love my Passat and hope to have many years of enjoyment. More

taken advantage of My wife took her 2005 VW Bug in for a passanger side mirror issue. the Service rep Derrick gave her a price of about $200. she had to wait 2hrs befor My wife took her 2005 VW Bug in for a passanger side mirror issue. the Service rep Derrick gave her a price of about $200. she had to wait 2hrs before being told it would take longer as they had to order part. then after several calls she is told that it is going to be another $150 to paint the mirror. THEN when it was finally done they charged her $440.66 !! and that was with a $100 discount supposedly. THEY DIDNT paint the housing they used the old one and put the innards of the NEW in. then they had the audacity to hand her the NEW housing and tell her it was an EXTRA!! SHE was charged $404.16 for (parts) and 99.95 for labor and $100 discount? totally LIED TOO! More

Not too good !!!! Made appointment to have two recalls taken care of. I was told it would take about an hour for the repair. The appointment was for Friday at 8:00. I Made appointment to have two recalls taken care of. I was told it would take about an hour for the repair. The appointment was for Friday at 8:00. I arrived around 7:40 and checked in. I didn’t receive any updates until I asked at 11:00. About 10 minutes later I was told they were behind. I was offered the choice of waiting or getting transportation home. I was told it would take about 45 minutes to finish my car so I waited. My car was ready at 12:00. I think 4 hours is unacceptable for what I was told was an hour job. While I was waiting six customers that came in after I did had their cars repaired and were on their way. I was pleased about the wash job. More

I wanted to make this my go to for all of my service needs. I really wanted to make this service center my go to center for my VW CC's needs. After my 1st visit I'm not sure if I can trust them to be honest abo I really wanted to make this service center my go to center for my VW CC's needs. After my 1st visit I'm not sure if I can trust them to be honest about my car's needs. I went in for a coolant leak.. Which they found it was due to a water pump leak. I was told it couldn't be sealed or repaired temporarily and pretty much if I drove it off that day, my engine could blow.. I was given 1 option! Pay $1600 for a water pump replacement. I was a little skeptical of that because my car wasn't over heating and I didn't have to continuously refill the reservoir.. so I could tell it wasn't a major leak.. I contacted a local foreign car repair shop and the leak has been sealed! Of course they recommended having the water pump replaced in the near future to completely stop the leak. That leaves me wondering why I wasn't given that same option by VW?? More