Carolina Volkswagen

Good repair, bad toming I had set an appointment for a simple oil change and the reset on my tire pressure light. Although I had shown up early for my appointment, the servi I had set an appointment for a simple oil change and the reset on my tire pressure light. Although I had shown up early for my appointment, the service crew did not even start on my car for two and a half hours. After waiting for three hours, they finally finished my car. The services they provided were completed well, however, the wait time before they even started working on my car was not acceptable given the fact that I had an appointment. More

State inspection I scheduled my inspection for 2:30, but arrived early and was met by Olga, who I have had as a service consultant in the past. She confirmed my name, I scheduled my inspection for 2:30, but arrived early and was met by Olga, who I have had as a service consultant in the past. She confirmed my name, took my keys and came back to find me in the lounge, in virtually no time at all. Very quick, very efficient, and a great rapport with Olga, who always makes me feel at home, at the dealership. More

Service was excellent John showed true professionalism I gave an excellent rating due to the customer service John provided that made me comfortable and confident in the work being done on my car. I gave an excellent rating due to the customer service John provided that made me comfortable and confident in the work being done on my car. More

Great service Arrived to get a general inspection and maintenance. Things went smoothly. The clerk at the desk was very courteous despite having a bit of a tough da Arrived to get a general inspection and maintenance. Things went smoothly. The clerk at the desk was very courteous despite having a bit of a tough day. More

Reasonable cost and excellent service. The service manager Olga Hamby, when out of her way to to get both my vehicle serviced. This was just oil changes but I have had other services done b The service manager Olga Hamby, when out of her way to to get both my vehicle serviced. This was just oil changes but I have had other services done before. All the staff was kind and friendly. More

satisfied with work. VW made my appointment and finished within acceptable time. Everyone was friendly and helpful. It was nice to have coffee and snacks in the waiting ro VW made my appointment and finished within acceptable time. Everyone was friendly and helpful. It was nice to have coffee and snacks in the waiting room. More

New Head light I have to tell you that I will go maybe a little but she is so mighty! I am amazed at how quick and organize she is and always has a smile when worki I have to tell you that I will go maybe a little but she is so mighty! I am amazed at how quick and organize she is and always has a smile when working with you. I think she goes above and beyond to make the experience there a great one! Very personable and knowledgeable! She totally understands how I operate so she was able to take the whole picture and break it down into little pieces that it was more manageable for me! She deserves a raise! A big one! Definitely a keeper! More

20000 mile car inspection There was great customer service and I felt like I was in a very friendly environment. I would definitely return to this Volkswagen and will be recomm There was great customer service and I felt like I was in a very friendly environment. I would definitely return to this Volkswagen and will be recommending others as well. More

Exceptional Customer Service Dropped in Saturday morning needing service for my VW . I did not have an appointment. John worked me in and got me out in less than 2 hours. John was Dropped in Saturday morning needing service for my VW . I did not have an appointment. John worked me in and got me out in less than 2 hours. John was friendly and professional. He explained the problem perfectly and above all he delivered. John went above and beyond to make sure I was taken care of. Great Dealership! Rob Bridges More

30,000 Mile Service Had an appt at 10A. Dropped my Touareg off and service was completed within the timeframe promised. Olga was very knowledgable about what my vehicle n Had an appt at 10A. Dropped my Touareg off and service was completed within the timeframe promised. Olga was very knowledgable about what my vehicle needed. Painless experience. More