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Carolina Volkswagen
Charlotte, NC
567 Reviews
Welcome to Carolina Volkswagen in Charlotte!
We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle.
If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.
We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own.
If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information.
Visit the team at Carolina VW and join the family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 567 reviews
April 04, 2019
Quick and easy service visit This is my second visit. I scheduled online and came in for basic service (oil change and tire rotation). Great attention to clients as soon as they w This is my second visit. I scheduled online and came in for basic service (oil change and tire rotation). Great attention to clients as soon as they walk through the service door. Equally, consistent attention to small details from the technician. More
by MATTALXGRAHAM
Verified CustomerEmployees Worked With
David Brown
April 03, 2019
Great experience Gave me great service. It was my first time will definitely be going back. I would definitely recommend anyone with a vw to get serviced there Gave me great service. It was my first time will definitely be going back. I would definitely recommend anyone with a vw to get serviced there More
by WOODSLAQUAN
Employees Worked With
John nussman
April 03, 2019
10k service Service was great . . . waiting room was clean, accommodations nice. Explanations we're clear. Car was returned quickly, washed. Next service was also Service was great . . . waiting room was clean, accommodations nice. Explanations we're clear. Car was returned quickly, washed. Next service was also explained. Overall a pleasant, painless experience. More
by MF
Employees Worked With
Matt Testa, Charles Hedrick, David Brown
April 03, 2019
Recall and Service Very friendly service team. Always kept me updated on status while I was waiting. gave options just in case it was going to be late. Very friendly service team. Always kept me updated on status while I was waiting. gave options just in case it was going to be late. More
by kmistry999
Employees Worked With
John and Olga in service
April 03, 2019
Long wait. I had a 1:30 appointment. Needed an oil change and inspection. It was 3:30 before car was done. Bought accessory - person waiting on me had me wai I had a 1:30 appointment. Needed an oil change and inspection. It was 3:30 before car was done. Bought accessory - person waiting on me had me wait about 20-30 additional minutes. More
by lydiahadden
Employees Worked With
Dont remember name.
April 03, 2019
Great experience Richard got me the best deal within several hundred miles and obtained the exact car I wanted, even though they had to do a dealer trade. Awesome expe Richard got me the best deal within several hundred miles and obtained the exact car I wanted, even though they had to do a dealer trade. Awesome experience! More
by DEREK S
Employees Worked With
April 02, 2019
very helpful and considerate Very considerate of my time. Drove me to and from my home when my car was being serviced. Kept in communication with me about my car. Very considerate of my time. Drove me to and from my home when my car was being serviced. Kept in communication with me about my car. More
by MELISSAJ.KAISER
Employees Worked With
Olga and Vernon
April 02, 2019
Scheduled my visit, Carolina VW Tom care of the rest Seat belt repair, trim repair. Carolina VW fixed what VW of South Charlotte couldn’t. It was at VWSC the week before, terrible attitude and worse se Seat belt repair, trim repair. Carolina VW fixed what VW of South Charlotte couldn’t. It was at VWSC the week before, terrible attitude and worse service. Carolina VW is farther from my house but I will gladly keep making the drive for the better service! More
by DN
Employees Worked With
Olga
April 01, 2019
Great Customer Service The service team here is exceptional! Olga Hamby kept me updated through the whole process of my car being serviced, and she got me a loaner car on s The service team here is exceptional! Olga Hamby kept me updated through the whole process of my car being serviced, and she got me a loaner car on short notice. True customer service held through the entire process. More
by Derrick Rivers
Employees Worked With
Olga Hamby
April 01, 2019
Blown Engine The engine on my car exploded 18 hours after purchase from another dealer. Luckily, the car still had the manufacturers warranty on the power train. I The engine on my car exploded 18 hours after purchase from another dealer. Luckily, the car still had the manufacturers warranty on the power train. I took it to this dealer in hopes that it would still be covered. The mechanic quickly diagnosed the problem and informed the necessary people involved, in order to see if it would be covered under warranty. Higher Volkswagen was on the fence about giving me my warranty but the mechanic assured them that it was in fact a manufacturers defect - which caused the engine to explode. He achieved my warranty and they replaced the engine and all necessary parts that would need to be replaced. They gave me a nice loaner vehicle to use while they worked. In the many times I called to get updates and track the progress, I was always greeted in a very friendly mood and treated as such. They finished my car, it now runs amazing! Relieved that the mechanic fought for my warranty. More
by NOISE
Employees Worked With
John
