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Carolina Volkswagen

Charlotte, NC

4.0
567 Reviews
Welcome to Carolina Volkswagen in Charlotte! We are Charlotte's original, full-service VW Dealership. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing! Carolina VW offers new Volkswagen cars and SUVs to the Charlotte area, including Matthews NC, Concord NC, and Gastonia NC. Our models include the Volkswagen Passat, Jetta, CC, Tiguan, Touareg, Golf, GTI and the iconic Beetle. If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available. We also have a Certified Auto Repair Service Shop on site to make sure all of your scheduled maintenance is taken care of. We treat your vehicle with the same care as we would our own. If you don't see what you are looking for, please contact us and we'll get in touch with you when vehicles arrive that matches your search! Or, if you would rather discuss your options with one of our friendly sales staff, click 'Directions' for interactive driving directions and other contact information. Visit the team at Carolina VW and join the family!
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7800 E Independence Blvd

Charlotte, NC

28227

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Showing 567 reviews

May 16, 2019

Great Customer Service Olga's customer service is beyond expectations. I love to have my car serviced at this dealership, because she always makes sure I know what is going More

by Derrick Rivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 16, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Derrick! We are happy to hear about your service experience! We are lucky to have Olga on our team! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

Great The service was completed in a timely fashion. And the staff was very professional. Great servics by great people. I would recommend this vw dealer. More

by Fdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 16, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

My experience was a good one They were professional and everyone was attentive. They didn’t try to give me a long list of things wrong with the car and the wait wasn’t extremely More

by Vicky0703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Customer service ladies sorry I don’t remember their names due to shorter memory issues and the nail technician, David Brown
May 22, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 16, 2019

Great Experience Olga was amazing and made the overall experience great. Even when something was misquoted she took the time and effort to make things right. A+ More

by MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga
May 22, 2019 -

Carolina Volkswagen responded

Thank you for the great review. We are lucky to have Olga on our team! Thank you for choosing Carolina VW. We appreciate your business. Richard Crosby General Manager

May 15, 2019

AC service and repair My cost of repair for a complete AC overhaul was too expensive. I tried to work it out but was unsuccessful and will now go to independent for my VW More

by dave.chandler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olga
May 22, 2019 -

Carolina Volkswagen responded

Thank you for your feedback. Original manufacture parts are more expensive that aftermarket parts but they last longer and are designed to work with your vehicle. Please feel free to reach out if you have any questions or concerns. Ken Shields 704-537-2336 Parts and Service Manager.

May 11, 2019

VW Bug Door Repair Olga was incredibly awesome helping me with my repair needs! I have been using Keffer VW for service since they are 5 miles from home. However after More

by ERM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Olga
May 11, 2019 -

Carolina Volkswagen responded

Thank you for the wonderful review. We are so pleased that we could resolve your issues. Richard Crosby General Manager

May 10, 2019

Excellence This was one of the best experience I have had At Carolina Volkswagen. From my arrival to leaving, I felt like a valued customer. I was treated like More

by HRHMELB27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olga originally from Greece
May 10, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 10, 2019

The Bestest. I’ve been a customer of Carolina VW for over 5 years. Every time I em there I am continuously impressed with their courtesy and professionalism. From More

by JEFF DAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Albino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brown
May 11, 2019 -

Carolina Volkswagen responded

Thank you for your wonderful review. Richard and David are valued employees of Carolina VW and it is nice for them to get such a positive review. Richard Crosby General Manager

May 09, 2019

A pleasant place This is a pleasant place to take your VW for great service. The clerks were friendly and the work was finished ahead of promised time. More

by mylyn919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The 2 ladies that do the intake. Also Ken, who stepped in to take me home.
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 08, 2019

Inspection done in 30 minutes! Carolina VW’s service department is outstanding - helpful, knowledgeable, efficient, and budget conscious. And the waiting room is even a great place More

by DMSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brown
May 09, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

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