Carolina Volkswagen

Exalent experence The entire staff treated us like we were somebody very important. Also they were very professional. I am 71 years old and this was the best dealership The entire staff treated us like we were somebody very important. Also they were very professional. I am 71 years old and this was the best dealership I have ever worked with. More

Nice Place We have never even considered a VW. Cathy and Kaitlyn stopped by saw the Tigjuan they loved it we bought it I enjoyed speaking and negotiating w We have never even considered a VW. Cathy and Kaitlyn stopped by saw the Tigjuan they loved it we bought it I enjoyed speaking and negotiating with the fellas who helped me with deal Good job Ronnie K. More

Fantastic Service Department I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called C I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called Carolina Service Dept on Saturday and spoke with Olga . She was fantastic absolutely professional , cordial and very empathetic & accommodating . She told me to bring the car in right now she'll have someone look at it . She mentioned unfortunately she didn't have any loaner cars available but if need be she would have someone take me home . None the less the problem was somewhat serious and I was their a few hours . Very nice waiting room offering refreshments & TV or I chose to wait outside which was nicely set up with chairs & umbrella . Olga kept my updated on the status of my car and the issue itself . She even stated if remotely they had to keep my beetle she would even try to get me loaner car due to my holiday plans and very apologetic . None the less she came back one last time and stated they had fixed the problem which was great news and told.me.if the problem should reoccur come back immediately . They even washed my car .Again I've been patronizing Carolina VW since moving to Charlotte about 1 yrs and a half .I'm from Long Island , NY in fact I traded in my 2016 beetle upgraded to a 2019 Beetle .Much thanks to the great service and kindness shown to me a shout out to Richard salesman , Olga Service Rep , and Clem sales.manager .I've patronize VW since 1969 and I know what I'm talking about .Great Job to the entire staff. Bruce & Phyllis Levy More

Windscreen repair Thought it was going to be a simple adjustment as my wind screen was stuck. Quoted $1,800 For the job. Taking it elsewhere to get another quote Thought it was going to be a simple adjustment as my wind screen was stuck. Quoted $1,800 For the job. Taking it elsewhere to get another quote More

Very thorough and fast service. The team was very honest and genuine when it came to the services that I needed done. Everyone was very welcoming and willing to help to the best of t The team was very honest and genuine when it came to the services that I needed done. Everyone was very welcoming and willing to help to the best of their abilities. I would most definitely recommend Volkswagen to anyone! More

Good experience Olga was very helpful. Service department kept me informed of progress. Work was completed on the expected time frame. The car was delivered clean and Olga was very helpful. Service department kept me informed of progress. Work was completed on the expected time frame. The car was delivered clean and shiny. More

Quality service This experience was great sales person and manager did a fantastic job . I new what I wanted and it didn’t take a whole day. Good job guys This experience was great sales person and manager did a fantastic job . I new what I wanted and it didn’t take a whole day. Good job guys More

Comfortable Needed to wait for delivery of part for my car. So I wouldn’t have to come in the next day. They were nice to let me wait since I live 1 1/2 hours fro Needed to wait for delivery of part for my car. So I wouldn’t have to come in the next day. They were nice to let me wait since I live 1 1/2 hours from there. Made my stay comfortable. More

Fast service The service tech was helpful and offered a couple items for solutions to the issue with our car. We were very pleased with the service. The service tech was helpful and offered a couple items for solutions to the issue with our car. We were very pleased with the service. More

Great experience Great from beginning to end. Professional and easy. Love this dealership and will keep coming back in the future. Thank you for your help! Phil Ross Great from beginning to end. Professional and easy. Love this dealership and will keep coming back in the future. Thank you for your help! Phil Ross More