Carolina Volkswagen

Purchasing Honda Odyssey Chris Viton and everyone went out of their way to make us comfortable and pleasant. First time buying in Charlotte Came across the ad just as it p Chris Viton and everyone went out of their way to make us comfortable and pleasant. First time buying in Charlotte Came across the ad just as it posted and sent an email. The response was fast and courteous. Thanks Carolina Volkswagen! We love the Honda and shirts as well. More

Questionable Service Quality My car is a 2008 and I have been coming to the dealership for almost 5 years for car inspections, oil changes, new tires, etc... I got a car inspectio My car is a 2008 and I have been coming to the dealership for almost 5 years for car inspections, oil changes, new tires, etc... I got a car inspection and was told that my tint did not pass inspection. Well I have not added or changed anything on my car, so all this time you all have been passing my inspection. I now will no longer go to this dealership for service and question all of the work that has been done there. I now wonder if they made up things wrong with my car or even said things are okay when they aren’t! More

The worst place to take a vehicle for service. I would never Last year i took my vehicle for repairs.I was charged $800; car wasn't fixed and now need a new car. The person at the desk told me i needed a new eng Last year i took my vehicle for repairs.I was charged $800; car wasn't fixed and now need a new car. The person at the desk told me i needed a new engine, but the mechanic said i didn't. He wasn't exactly sure what was going on until he started working on it. The rep at the desk said he wasn't allowing any repairs to be done unless i paid half of the $8995 up front. I asked why would i do that especially when you didn't fix the car last year. The same rep reported the car stolen. Tje went to my daughters home. I spoke to many people at carolina volkswagon at least twice a day for the week i had the loaner car. They put off allowing me to get a loaner car for the longest, until i mentioned that i was going to the news. More

Good service No problems. Everything that was included in the 70,000 mile service was explained. The cost was reasonable. I will use this dealership again for s No problems. Everything that was included in the 70,000 mile service was explained. The cost was reasonable. I will use this dealership again for scheduled maintenance. More

Terrible Communication & Service As I emailed the Service and General Manager last week. (No response to date) We recently brought the car in for service and was told everything wa As I emailed the Service and General Manager last week. (No response to date) We recently brought the car in for service and was told everything was fine, the fluids were checked and there is nothing wrong. A day later, the windshield fluid indicator came on. I emptied an entire jug to refill it. This marks the third issue with the car, where the dealership says the problem is solved yet it continues. Yesterday, the light came on and we filled it up again with another jug. We will bring the car to another dealership who is willing to look into the issue and correct the defective parts of the car. Additionally, the level of service experienced at Carolina VW has been at the near bottom of the barrel. There is a lack of communication and my wife waits for hours with no explanation on when the car will be ready or if she should just come back in "X" hours. Additionally, in the near five times we have brought the car in, the dealership has yet to wash the car as a courtesy as done by other dealers. This will likely be the first and last VW we lease/own. At this point we only want the defects corrected since we will be on attempt #4 the next time it is serviced. More

Needs improvement I arrived at 9:30 for a 10:00 appt, and they didn't even take the car back to the bay until 10:30. I was in for an oil change, and inspection, and a r I arrived at 9:30 for a 10:00 appt, and they didn't even take the car back to the bay until 10:30. I was in for an oil change, and inspection, and a recall check. After 2 hours waiting, I asked the service adv9sor how much longer it would be, and she told me "they made a mistake, and they inspected it before they fixed the recall, so now they have to reset again, and reinspect, andni might be another 30 mins." Ok, fine. 2 more hours later, I was still sitting there, everyone else on the waiting room had left, and I didn't get out of there until 2pm. What is the point if making an appt of I had to still wait 5 hours for 3 things, 2 of them being simple, on a brand new car? More

AWESOME Fast purchase. A happy experience. I had excellent customer service from both Michael Smith in sales and Douglous Tamras. I Loved taking a test drive on 485 with Michael and the Jetta I had excellent customer service from both Michael Smith in sales and Douglous Tamras. I Loved taking a test drive on 485 with Michael and the Jetta SE 1.4. The ride was smooth on the local streets and on the hyway.Michael walked me through the features of the car like programming the car to my phone and setting up the radio stations and use of the sun roof and automatic stop button. Both Michael and Doug made me feel at home. They were both very talkative answered all of my questions and my Mom's questions. It was a fabulous experience. I bought my last Jetta here. It lasted 19 years. I hope my new car will last 20 years. I LOVE THE CAR AND THE PETSONAL TOUCH FROM MICHAEL AND DOUGLAS! Thank you Carolina Volkswagen for a bright, happy day to mark my first day as a new Jetta owner. More

They are really nice! And they tell you what you what you need to know about your car before you leave! And they are very nice when you first get there! And they tell you what you what you need to know about your car before you leave! And they are very nice when you first get there! More

Great service, and it was quick. I am always treated well, and the work is always good quality. The employees are always a pleasure to work with, and the pricing is fair. I am always treated well, and the work is always good quality. The employees are always a pleasure to work with, and the pricing is fair. More

Worst service ever. STAY AWAY!!! Got my oil change there and a couple days later I heard something dragging under my car so I stop by a garage and there was a huge piece of the underc Got my oil change there and a couple days later I heard something dragging under my car so I stop by a garage and there was a huge piece of the undercarriage dragging on the road and they told me someone had forgot to screw the piece back the bolts were not there. So I called Volkswagen and explained, No Apology, No how can we fix this for you. Worst service ever. STAY AWAY!!!!! More